Many great employees at Kedplasma. Most are very professional and friendly…read more I will give a 5 star rating when some things get fixed. My wife didn't get to use the 50,000 points she saved. Two times she tried buying Domin#es Pizza with her Kedpoints. The email code never went to her email. I seen it in person. I watched how she did it. Everything she did was correct. She tried contacting the center and no would help. That's not good. Secondly, their A/C system is messed up. So they brought in portable A/C units. And after having around 40 to 50 donors enter the building waiting around for hours, told them to leave. Some of us have to ride 6 to 8 hours of public buses to get there. Again, 95% of the staff are great (I know most of them pretty well, they are awesome!) but the few staff members that are indecisive was what caused the problems. Everyone makes mistakes but don't make donors pay out of their pockets with all their time, gas money, time off work, public transportation, missing appointments and other engagements they could have been doing. They make a lot of money from plasma. If they can correct these things then I will upgrade to a 5 star! Why? Other than a couple issues they would be a premium place to go and definitely recommend after they fix these issues.

Came in as a new donor and the staff couldn't have been any ruder. The worst of them was Val. She's…read moreterribly rude and unprofessional. Stay away from this place, it looks questionable and the staff's abhorrent. I've only ever donated at BioLife on Waters Ave, the staff there is absolutely amazing! If you want to go to a donation center that has friendly employees, a clean establishment and an efficient process - stay away from KEDPLASMA and go to BioLife instead.

First time donating i got sick feeling. Maria who works there came right over and got me a couple…read morecold packs to lay around my neck and started fanning me. After about 5 minutes I felt better. Everyone who works there is so nice and caring. Maria is the super star though. She takes her job serious. If you're thinking of donating do it. It helps others in need and you also get rewarded. 5 stars!!!!!

I've been wanting to donate plasma for years, as my husband has a condition that requires immune…read moreglobulin infusion every month,but I'm a registered nurse who was working full-time until very recently. I finally got my chance on memorial Day. I chose CSL plasma because their information on their app was very comprehensive. The three staff members that took care of me on my new donor visit were outstanding. Miss Gwen did my intake assessment and she was precisely by the book. As a career oncology nurse, I know that processes and standards are there to ensure safety, and I was so relieved with her attention to her facility's standards. Miss Nakina did my physical assessment, and again I saw that commitment to precision and safety. My technician who did the actual procedure was Miss Letti, and she must have used a magic needle because I didn't feel a thing! I felt so safe there. The debit card is a safe way to receive payment, and I strongly suggest reading the paperwork/schedule of fees that comes with it so you don't spend money on fees you don't have to! Hmm, wonder if CSL needs a part time RN? Thank you, CSL Plasma, looking forward to many happy donations!

I just wanted to give a special thanks to one particular person at Octapharma Plasma. He is very…read moreprofessional, and I never even feel it when he inserts the needle for my donation. He has a very gentle touch and makes the whole process comfortable every time. His skill, patience, and professionalism truly stands out -- perfection every visit. Thanks Jeremy !!

This is crazy this place is extremely slow. And has hardly any employees. There is to reason…read morereturn donors should have to wait three hrs to be seen. The supervisory staff stays in their offices instead of helping on the floor. Their is a reason why this location can't keep employees. Maybe management and corporate practices need to be inspected and changed

I like this place. The lady at the front is sweet and always so happy to see me and knows my name…read more I come in as often as I can to donate platelets and they all make you feel appreciated. The nurses in the back are very professional and know their stuff. No one likes to be poked. Let's face it that's why most people won't even try. These guys are great!!! The last time I was there I hardly felt a thing. I've only almost passed out once (my fault for not eating prior) and they were quick to take care of me. Within 15 minutes I was out the door, feeling fine and back to work. So before you go...EAT before coming, make sure you are hydrated and take it easy afterwards.

One of the friendliest and most professional blood centers around. The staff is very experienced…read moreand knows how to make you feel welcome and comfortable. There is a health screening and a iron check. One Blood is about to get a new system that does away with the finger stick for iron count. The collection process for whole blood is fast. I believe this center offers other types such as double red cell or platelets.

Had a great experience this morning! I believe the techs name wa Ryan? (Beard) white guy! Anyway,…read morehe performed his duties professionally and I was in and out in 50 minutes! A new PR!!

I've been to 4-5 different plasma centers, both Biolife and other brands in Florida and other…read morestates, and this Biolife center in Lakeland is easily the most well-run location of any I have been to. Everyone (mostly) here is so kind and pleasant. I know it's not always super enjoyable taking vitals or being a phlebotomist, but the workers here are so enjoyable and really make the experience much better. Tiffany, Darrell, Olivia, Madison, Jay, Naheeda, Daylin, Kevin, Ryan, Jose, Danielle, Alyssa are all just awesome. And my girl Jessica, it's always a pleasure seeing any of them and getting to chat. They do a really great job here of getting people in and out even if it's slammed busy. Except maybe once in awhile if they're understaffed, the longest I'm there is 90 minutes. I've been to plasma centers where the expectation that it'd take at least 2 hours every time no matter the time of day, and 90 minutes was a quick day. But here, there are plenty of days where I'm in and out in an hour or less (of course, it helps to be hydrated so the actual donation goes faster). Efficiency is something they have down here. I'm super impressed. Not only do you get paid, but you're helping save lives by donating plasma. It's a win-win, and Biolife Lakeland gets an A+.

Workers are sooooo lazy and it takes over 2 hours now. Plan ahead!!!…read more Only reason it's a 3 star is because of the cleanliness

The worse management ever, New Donor, THE WORST. Should have never have taken as long to process…read moresomeone. The work one 1 person at a time, people are leaving cause it takes so long. So stupid! Ive never posted a bad review in my life. This needs new management or employees.

Gave blood here for the first time in awhile. First time I have ever in Florida…read more I just want to say that everyone should donate blood, you're not only doing something to save a person's life but you get treated like a princess (or prince) when you are doing it. They give you soda and snacks, free t-shirt and whatever else they have free available at the time. I received a free ticket to the strawberry festival. The person who drew my blood was absolutely amazing older woman. We ended up talking about prostitutes in Portland, OR at one point. Great conversation by the way! After giving blood I started to feel light headed and getting a cold sweat, nearly blacked out. (It tends to happen with me because the blood takes FOREVER to get out of me and especially when I haven't donated in awhile, so it probably wont happen to you). Once they noticed it, they were right on top of it with a wet cloth on my forehead and neck. They brought down my chair so I was lying down and held the sprite for me to drink it and got me a rice crispies treat until it went away. This was the best place to give blood I have been to so far! ADORED it. Everyone go donate NOW!

All staff was friendly , professional , respectful and informative with my first visit and my first…read moretime donation . They all made me feel welcome and respected. The building is modern and clean and very well maintained. The parking is nice and spacious. They observe veterans and welcome them . They have lovely videos and let you know the types of behaviors they expect from their customers . I will definitely return to donate . ~ closed on Sundays and they take appointments. Good to know .

The wait is a little longer than other sites but it makes up for that with awesome staff! They are…read morefriendly and professional. They always make sure the experience is a good one. Their rates are above others. Overall great experience.

I have been donating plasma since 2020 in Sarasota It was KED plasma when I started. They were…read moregreat. Got to spin for prizes on your second donation of the week and the amount reimbursed went up over time. Several months ago they were taken over by grifoils and it's gone down hill ever since this happened and they have reduced the reimbursement from $150 weekly with 2 donations in one week. It went down to $135 weekly and now again to $90 weekly. There must be some type of mismanagement going on They are almost ALWAYS short staffed I have been here when there only one phlebotomist for an entire room full of patients. The people who do the intake and phlebotomists are but I really great but i get the impression they are not treated well. The management seems seem to interested in laughing and joking amongst themselves rather then see what they can do to help their overworked staff. I used to tell everyone what a great place it was and recommended it to MULTIPLE people. One coworker actually did start right when grifoils took over. I feel really bad that I did now especially how I raved about how great it was. I won't recommend it to anyone else because it's hardly worth it anymore. So dissatisfied and disappointed with this new company. If you are thinking about donating I wouldn't bother. They don't appreciate their staff and and CERTAINLY not their donors. I can't post unless I give at least 1 star but I don't even give them that

Attempted to donate @ Biomat. Took 3 busses coming from St. Pete. The website says "walkins…read morewelcome." When I got there I was informed that they no longer take walkins. Incredibly bad business. The girl said she would report it to management, but I wouldn't hold my breath. Just know that no matter what their website says they don't take walkins. Kind of glad they didn't allow me to donate after reading their reviews. Sounds like a horrible place!!

I work at a plasma center and there is no reason why donors are standing in line for an hour just…read moreto be screened! There was no one screening for 40min. Ive been in the line to go to the floor 45min and only 1 donor has been called from this line since I've been in it. Does CSL not care about their Cue times? Donors waiting? They sure don't act like it.

if i can give minus 1star or just zero i would,standing in line for over 2 hrs one would think they…read morewere at disney land waiting to get in a ride,at this time are over 35 people standing in line,they use about 1/4 of chairs inside,i got here about 11:15 am and still in line @2:35 pm,there is one person doing screening,numerous donors just walked out. 4 people on the floor comparing tic tic videos. needs improvement.