One step academy infants reached out to me after seeing my job post on care.com stating that they could meet my childcare needs. At the time I was only looking for part time, so I declined, as their prices are outlandish for only a couple hours one day per week. I then needed full time, so I reached out to them. I was pleasantly surprised that the facility was exactly as advertised in the photos (after having met with at least one other care giver that was nothing like what they had advertised). The facility is minimalistic, and therefore very neat and clean. I met with Joann and Renee and they seemed great. I quickly paid the registration as I needed to get started with child care right away in order to start a new job, and I had been looking for over a month for an opening. My daughter was in their "care" for less than 2 days (about a half day both days) when they told me she couldn't come back because she was crying too much, and that it was beyond their expertise. With all of the years experience and education they claimed, I was extremely surprised and taken aback by this. She was a 7 month old baby meeting these strangers and they didn't expect her to cry?!!? This was after I paid them $460, for less than two days! (They did at least refund the registration fee.) This left me scrambling to find child care right before the Thanksgiving holiday, in order to start my job after the holiday. They also made me worry that there was something wrong with my child. They basically said it wasn't normal for her to cry. Luckily, I found an amazing care giver, and had absolutely none of the crying issues that these women claimed. The problem was clearly with them and not my child. Based on what I saw, I think that they have too many children in their care in order to properly care for an infant. I feel like I dodged a bullet that my daughter by not having my daughter in their "care". I think she would have been neglected and would have picked up the nasty attitude of the business owners, and I am glad that I found care elsewhere. They claim to be Montessori philosophy, but I think the real reason they are minimalistic is that they need to move everything out to switch over to eyelashes in the evening (the facility address was also registered as an eyelash salon). Further, when I asked for the EIN so I could file my taxes, they did not send it to me. I waited for over a week to receive something and did not. When I asked again they gave me a terrible attitude and claimed they already sent it. They had not. I think they were hoping I would just let it go. Either that, or again, they're probably "caring" for too many children than they can handle and probably either got it mixed up with someone else or thought they sent it and never did. I finally received it and am glad that I will never have to contact them for anything ever again. They are not fit to care for infants. If your baby cries, like all babies do, take them somewhere else. read more