Great personalized care with quick reaction to changes that are needed…read more Caring staff for employees and clientele.

Excellent home health care for my 91 year old mom from the day she was admitted for rehab. The…read moreagency has been very helpful with consistent coverage and outstanding employees. We live 3 hours away and never had to worry about my mom receiving quality care while she stayed at home. Would highly recommend. Joe and Brenda M

I was in the hospital and then in rehab back in October to November and when I was discharged from…read morerehab the social worker at the nursing home set up visiting nurse services of Westchester for me. I had a very nice nurse named Malka who would come every week to check up on me. Today was my last check up with her and everything went well. She said that even though home visits are done, she will still keep in touch with me. Malka gave me excellent service and the quality was excellent too.. She is even helping me get transportation and outpatient physical therapy through the doctor.

I want to sing the praises of VNS of Westchester. I received EXCELLENT home care after a total knee…read morereplacement. Nurse Marina Moorr is wonderful, as is Nurse Kelley. OT Abby was very nice. PT Denny Good is the very best OT ever!!! She is a great OT and aside from the technical aspects of her job, she is wonderful in inspiring me to be confident that I can "do it." She's a treasure.

Zero stars if I could choose it. Arranged for home care for 3 days a week. By week 2, the caregiver…read morewas taking days off. At week 4 the caregiver contracted Covid and was out for 13 days. The office was unable to find a replacement and was quick to exit the agreement with me. When I asked for the key to my home to be returned, they said they would mail it to me. I think you would be wise to avoid this company.

Home Instead gave me exactly the help I need. I am 90 years old single man. I started needing help…read moreabout 1 year ago. I explained what help I need : Preparing meals, cleaning, laundry and other small home care services. I need help only for a limited number of hours per week. The help they sent me filled exactly my needs. She is a hard worker who knows her way around a household and be it a simple task like cleaning or something unexpected and more difficult she will do it. She is honest and reliable and has a pleasant personality. She is easy going and you can have at any time a pleasant conversation with her. Once a month her supervisor comes to my home and I have a pleasant discussion with her about the service I get and about my personal physical condition and about how I take care of myself when I am alone. The professional advise I am getting from her is always helpful. George G.

Wonderful people to deal with. They helped us navigate a…read moredifficult situation with kindness and compassion.

Let's face it: people are living longer and needing more care as they age. My family encountered…read morethis reality head-on when our grandfather was diagnosed with Alzheimer's. Initially feeling helpless, we soon turned to Elder Care Homecare, on the recommendation of friends, and found them to be the best home-healthcare agency we interviewed, hands down. In practice, they were as good as we'd expected. They were able to give us comfort that our grandfather was in capable hands while we were at work. The aides were not only competent but also trustworthy -- a critical factor when choosing to grant access to a loved one's home. Perhaps most important, the staff was accessible. I cannot emphasize this enough. Especially in the first weeks after we hired Elder Care, we wanted frequent updates, and Elder Care rose to the challenge. Rather than make us feel like we were annoying them, the team was a pleasure to work with, keeping us posted in real time and offering a window into our grandfather's treatment. We got the sense that the whole team actually cared.

Byram Healthcare's customer experience is not acceptable. Management should try calling in and…read moreexperience the frustration we do dealing with the horrific auto attendant system and the extreme wait times to speak to someone. Yes, I do my orders on line but when orders are mismanaged or a billing question arises one must reach out to a person. Knowing how poorly run the call in process is I tried on line "Chat". I waited the stated 3-5 business days for the promised follow up response in vain. I'd rather go to the dentist then call in but no reply to my Chat request what choice do I have? Customer service acknowledged Byram missed shipping last months (Aug 2021) supplies but promised it would go out expedited today(September 9 2021), we'll see. Billing eventually gave me the information I was looking for, All in All it took 2 hours of aggravation to do this, not acceptable, they must do better.

Called this company to attempt to sign up to use their services for DME, after being told by my…read moreinsurance they covered the Dexcom G7 as a DME benefit, and not a pharmacy benefit. The woman speaking with me changed her tone after learning my plan was through marketplace, as I am self employed (and this is my only option for health insurance). She told me it was likely a pharmacy benefit. I had to argue with her that no, my plan says it's a DME benefit, and they gave me this phone number. Instead of signing me up, or taking any of my additional info, she was rude and told me I would need to figure out whether it was DME or pharmacy. (Yes- I spent 2 hours on the phone with my insurance before calling her, to figure this exact part out). I told her she wasn't explaining it well to me, because I already knew it was DME. She hung up on me. How unprofessional! I was shocked, and I called the next number on the list of providers and was signed up without any issues or unneeded judgement. Why did their customer service agent hang up on me, after doubting my benefits, and not even looking into them? Your customer service is costing your company business, full stop.

STEPS Home Care, based in Westchester and now in Connecticut, is family owned by sisters Jennifer…read moreBaukol and Lisa Wade and they care deeply about their clients. Jennifer personally visits her clients, hand-picks their companions/aides to make sure it is a healthy and happy fit. My parents live in California, but if they were local, I would not want anyone but Jennifer and STEPS to provide their care.

From the owner: Steps Home Care has joined the Home Care Assistance family to the business information and put our…read morelogo in the photos section. All of our Home Health Aides (HHA) are Certified and have at least 2 years of prior experience. HHAs provide hands-on, non-medical care to those experiencing physical and/or cognitive impairments, which make it difficult for them to remain independent. This level of care is often more than an informal Caregiver can provide. Our HHAs provide help with Activities of Daily Living such as, light housekeeping, meal prep, medication reminders, transportation, transferring, help with ambulation, hygiene, toileting, etc.

I am very pleased that I chose BrightStar Care of White Plains. Their commitment to client care and…read moreintegrity of their staff make families of loved ones completely at ease knowing that they are being looked after the way a family member would look after them. In essence, I am happy to say that BrightStar Care of White Plains are our "extended family."  I would highly recommend BrightStar Care of White Plains to anyone who asks for in-home care as they are, in my opinion, the best and most trusted in their field.

Brightstar has excellent caregivers . They have been with the agency for a long time and love their…read morejobs . The office staff is very helpful. It was a great experience everytime we need their assistance

horrible service !!!1 everyone is rude none of the workers want to genuinely help the workers…read more Karina is rude very rude and so is pricilla !!! please do not trust the company with your loved ones ! they've been denying me a termination letter for over a month !!! idk how they've been open all these years but they're very prejudice. they dont care abut black people at all !!!! they need to be closed down asap or get new workers that actually work for their check. they have been denying me a termination letter for over a month and Katrina the manager tried to get over on me by providing me a letter with false info I didn't ask to be on the letter they never have an excuse for their unprofessionalism

Alastar is a wooderful and very professional agency. Gleny HR, Ingrid Coordinador and Thania the…read moreBusiness Manager the whole team is very kind organized, and truly cares about their aides. You feel supported every step of the way. Highly recommend!

What happens when your 94 year old mother who has 24 hour care from Westbury, NY Priority Home…read moreCare a subsidiary of Premier Home Health Care Services needs to go in the hospital for 7 days and is ready to go back to her assisted living facility. You are told both of her aides are on vacation and the have no substitutes available FOR 14 DAYS!!!!!!! My mother was very happy with the 2 aides she had and they provided good care and we want them back when they return from their well deserved vacations. My question was what if my mother had not gone in the hospital, wouldn't they have had a sub... When I called Nicole Bennetti of Priority care, she told me my mother's case worker who approved the vacation time for BOTH aides was no longer with the company. I assume fired for incompetence. What did Nicole tell me: call a new agency or put her in a nursing home for the short term until an aide is available. UNACCEPTABLE TREATMENT OF A 94 YEAR OLD WOMAN!!!!! AFTER A HOSPITAL STAY!!!!!!!!!! WHO IS ALREADY CONFUSED WHERE SHE IS. Anyone with common sense knows she needs to go back to her home environment.

From the owner: Premier Home Health Care Services, Inc. is an agency specializing in certified home health care,…read moresubcontract personnel, complete care management services, and supplemental staffing. Private Home Care Services include: * Appointment Escort Service * Homemaker/Companion * Personal Care * Home Health Aide * Live-In Service * Skilled Nursing * IV Infusion * Disease-Specific Care (Alzheimer's, Diabetes, Stroke, Hospice, Autism, Traumatic Brain Injury, Pneumonia) * All Inclusive Care (Assessment, Coordination, Monitoring)