If you are considering placing a loved one here, please read!…read more
My mother was admitted to The Enclave in April 2022 for short-term rehabilitation after a hospital stay. At the time, she was living at home with daily care, fully capable of self-feeding, writing, shifting in bed, managing her wheelchair and even giving herself injections. What happened over the next 11 months at The Enclave was a steady and devastating decline, caused by neglect, poor oversight and what appears to be financial manipulation of Medicare/Medicaid benefits. Staff repeatedly insisted that my mother's decline was due to her "chronic condition" rather than their care. We now know that was not true; since leaving The Enclave, she has regained some strength and improved at another facility.
Basic Care Neglected and Alarming Conduct by Staff
* Staff ignored obvious daily needs: showering, grooming, nail care, phone accessibility; room was filthy with a sticky floor. Personal items were constantly vanishing.
* Medication was mishandled, with refrigerated meds left out and refills left to the family to arrange.
* Staff were unfamiliar with her catheter, delaying proper care for months.
* Food was unnecessarily pureed into oblivion despite her ability to chew and swallow - they just did not want to be bothered to assist her eating real food.
* A staff member referred to my mother as "the devil," hid her personal belongings and used her charger (and actually snapped at me when I moved it during a visit) - complaints to the caseworker about this treatment were met with ambivalence.
Medical Negligence
* First wound doctor exam came two months after admission. By November, she had multiple stage 4 wounds down to the bone.
* Notes repeatedly claimed she used a spirometer (to prevent pneumonia), but she never once received it. Records looked like copy/paste entries from previous entries.
* She endured constant infections, dehydration and pneumonia. Staff failed to ensure she ate or drank; food trays were left untouched without help.
* In December-January, she became frail, unresponsive, and malnourished, yet there was no plan of care for feeding assistance. I thought she was going to die.
Shocking Withholding of Hospital Care
* Despite worsening wounds and repeated infections, she was not sent to the hospital until I traveled to NY and insisted they call an ambulance.
* Records show a lung mass was first noted in August 2022 but only addressed months later. She was finally transferred to Greenwich Hospital in February 2023, where doctors were horrified at her condition and said she should have been admitted far earlier.
Questionable Medicare/Medicaid Billing
* On 10/31/22, right after disclosing that her wounds were too severe for her to go home, The Enclave reengaged her Medicare benefit for "urgent care" with no explanation to the family. This conveniently locked in three full months of Medicare billing (Nov-Jan), while they also collected her Medicaid spend-down (~$7,000).
* When she needed placement after Greenwich Hospital, almost no rehab centers would accept her because The Enclave had exhausted her Medicare coverage.
Final Impression
The Enclave did not treat my mother with dignity or compassion. They ignored obvious care needs, allowed her to deteriorate, misrepresented treatments in the records and seemed more focused on extracting Medicare money than sending her to the hospital when she needed it. When I picked up her belongings after less than 24 hours in the hospital, her room was already cleared as if she had never existed. I guess they needed a bed for their next "patient."
Just look at the before-and-after pictures of my mother. She entered capable and independent. She left frail, malnourished, with stage 4 wounds and permanent damage after less than 11 months. I also included a photo of ONE of her terrible wounds and her urine bag from the Enclave vs. the Greenwich hospital so you can see how dehydrated she was at the Enclave. This facility should be investigated.
Don't be fooled by their lobby fountain, this is a house of horrors.
