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    Mister Sparky - Cookeville

    Mister Sparky - Cookeville

    (2 reviews)

    The meter pole from Mister Sparky that Todd installed is facing the wrong direction, and the…read moredirection I wanted was the very first thing I requested when Todd gave me a quote. Todd said he was angry at the inspector on day of installation and hung up on him and blocked his number because the inspector was such a jerk and had chosen to work his own electrical business that day instead of coming to inspect the pole. The electric company said the inspector had called in sick the night before. Todd said it's impossible to keep up with all the regulations for Meter Poles because Mr Sparky has such a wide service coverage area. I suppose that's why the next week the pole didn't pass inspection. The inspector said "only 1 ground rod drove must be able to show proof of 25 ohms or less or drive supplemental ground rod". 3-30-22. Daryl, their other electrician came out and explained to me the law had been 2 ground rods since 2017 and no matter how many rods driven you can't get below 25 ohms. He said the inspectors can be real jerks and that the inspectors can't even afford the expensive ohm meter Mister Sparky has to test the pole's ground wire and prove it. He said the inspectors work for Mister Sparky not vice versa because they pay for the permits. He never showed me the reading the meter gave him on his several tests. Well, even though Mister Sparky pays for the permits it is included in my total cost and I am the one who pays for the permits. Considering cost of parts and pole, the electrician's company makes a good profit and the electricians are paid well for an important needful service. I believe if I understand right that the inspector works for the state of Tennessee just as an inspector I know in a different field does. A big fat zero for Mister Sparky of Cookeville.

    I had Mr. Sparky service to provide a safety inspection and tune up of all electrics…read more Service man was professional and answered every question, providing guidance as to installing a whole house surge protection system that we had been considering for some time. Will definitely use this company again.

    Pat Murphy Electric, Inc. - Safety is our priority.

    Pat Murphy Electric, Inc.

    (22 reviews)

    They just left my house yesterday and beat me over the head with the price. This company has…read moreridiculous pricing. I was told $74.95 for a service call, if I higher them it will be just the repair cost. Everything they say they don't do, they do. I experienced it first hand. I explained exactly what I knew was possibly wrong and demonstrated what was happening in the panel box. The technician decided to offer me a flat rate fee of $479 to diagnose the problem including checking the entire panel box to ensure everything was fine, a one year warranty on the repair and then checking the two outlets in the kitchen that wasn't working on the same breaker. Every time I reset that breaker, it flipped right back off. The technician based his repair decision on my information and failed to perform a full diagnoses. He immediately decided he would change the breaker. I asked if he could ensure there was no loose wires. He told me that would be an additional $149 or $169. The nerves.......that should be included in the check or diagnoses. He also immediately pointed out that some of the white wires were discolored like a really light brown or tan and stated the panel felt warm. He was trying a scare tactic to make me feel he needs to replace the panel immediately by stating the wires were overheating which was not the case. I got a second opinion. When he removed the breaker, he stated it felt warm. I received it, it was barely warm. I want dispute the breaker may have needed replacing, but his extreme over charge for the service and attempt to oversell me for a new panel and accessories using fear tactics totaling over $5K is egregious. It took him all of 5 minutes to pop that breaker out and replace it with a new one. I have the old one because I watched everything. (Please observe because folks are taking advantage of others left and right. Sad, but it's true!) He was gracious enough to give me other models and the price to make me feel I was getting a deal on the model they quoted me. Once finished and I paid, he emailed me the receipt. I looked at my email after he left and noticed the warranty wasn't included, but he for sure included those items he tried to upsell me on and left out the fact he said the ground wire was loose, he tightened it. I called the office and spoke with two different people. I asked if he could send me another receipt with the one year warranty added. They told me they would have him send it. I get an email from Chelsea, President of Operations, directing me to the Terms and Conditions in small print circled with red ink at the bottom of the page. Immediately, I felt insulted, tested, but not defeated. I sent them a professional email that I am sure they didn't expect with a full refund requested. That was unprofessional and rude on top of the technician already not doing his job as he was supposed to and they declined to provide the warranty. No problem! I was refunded today. Then I was gaslighted by Chelsea when she said she was not happy with the things I ALLEGED about the technicians action and she would like a time to speak with me later today. However, she excluded her own actions because she is the person who chose to direct me to their terms and conditions at the bottom of the page circled with red ink. Then she had the audacity to be smart and say, "it applies to any customer that we perform work for." That is not telling me anything about the warranty information. I politely told her as the President of Operations, her actions are a reflection of the technicians or theirs of hers and we have nothing more to discuss. As far as I am concerned, the company culture is what it is and I know I don't have to spend my money with a business that has this type of business integrity. They had such a pleasant conversation with me and grinned the entire time. Disgusting.......Business is negotiating and compromising strategically; legal tactics! When you have to lie and do trickery things to get business, that's something different.

    We have used this company for jobs small to large for about 14 years. We have never had a…read morecomplaint. always outstanding work, professional, easy to deal with. In my opinion, they have fair prices. This is very skilled work and you get what you pay for. They recently installed a new electrival panel, a pretty big job and very important to get it right. Absolutely great work by Scott and Mason. I am so pleased, that is why I am reviewing. I am surprised at the negative reviews posted here, to me those do not even sound like the same company. I wonder if they are even real reviews. I highly recommend this company.

    One Source - hvac - Updated September 2026

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