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    1 year ago

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    Riverside Plumbing

    Riverside Plumbing

    4.4
    (18 reviews)

    SAVE YOUR MONEY!! GO ELSEWHERE!! This company was supposed to come out Friday Dec.13th 2024 to…read morefigure out why my tankless Water Heater wasn't supplying hot water. They showed up on time, That's The ONLY GOOD THING I CAN SAY. After the Technician showed up I told him I had changed Inlet water screen, ignitor and flame rods and had flushed the system. He called Rinnai Tech Support, checked a few things I had already pretty much ruled out and after about 1 1/2 hours, in his own words .... "Ran diagnostic on Rinnai tankless heater with Rinnai proline. Came to conclusion that burner needs replaced or pulled and cleaned" .... He proceeded to tell me it would be $230 for today's visit and he was leaving....I asked him well that's all your going to do and he replied well I could pull the burner and clean it but Rinnai stated it would be 8 hr job at $120 and hour or he could put me in a NEW tankless for $4,000..... I thought he was kidding at first but realized he wasn't and he was leaving and I had NO HOT Water and a wife that was pissed!!! We had been without hot water for days!!!!! I THOUGHT Calling a So Called Professional Plumber was what I needed to do as to not void any warranty...BIG MISTAKE.... After stewing about NO HOT water for the weekend and possibly having to find a way to get it fixed, I looked to YouTube for videos on cleaning burners on Rinnai tankless system...I found a video from a Professional Technician . https://m.youtube.com/watch?v=hmD4v3lm0-8. After watching a 7 1/2 minute video on taking burner out and cleaning it had to take out the burner and clean it, BECAUSE I DIDN'T HAVE HOT WATER!!! It took me about an hour to take burner out, clean it, blow it out and put everything back together!! Guess what??? I have Hot Water Now because I fixed it, Not this so called Professional Company!!! Save Your Money And Do NOT Call This Company!!!! I got charged $230 For These Thieves To Tell Me My Hot Water Heater Was Not Working!! LITERALLY!!!! CALL ANYONE ELSE BUT THESE GUYS!!! If you Need any Help On your Tankless Water Heater Call Me and I will help you FIX your water heater and charge you half what they charged!! Pitiful Customer Service, Pitiful Customer Support!!!! Go Elsewhere!!!!

    Plumber was on time, and worked tirelessly to run new copper to water filter system. Excellent work…read moreand well thought out and didn't take too long. Highly recommend them.

    Scenic City Plumbing

    Scenic City Plumbing

    4.0
    (23 reviews)

    I consider myself to be an above average do it yourself home owner. I have successfully done…read moreremodeling projects for years. I needed help with a Kohler bath shower system I had installed myself years ago. I called a major Kohler fixtures supplier and asked if they could recommend a plumbing company for a Kohler repair. They recommended SCP. I had issues with water temperature control and a partially stopped up rain forest shower head system. Their tech came out, (Greg I think) and was very knowledgeable and professional. I had done some research already and Greg not only diagnosed the temp problem but had the correct parts on his truck to fix the issue. Great job. What impressed me more was Greg's ability to explain a variety of solutions for the shower head system. Being somewhat experienced I was very pleased that Greg had simple, straight forward solutions. As someone who understands plumbing, I highly recommend Scenic City Plumbing. They were prompt, professional and very reasonable in their repair. I will not hesitate to call on them again with any service needs.

    Very dissatisfied with the experience i had with Scenic City Plumbing. I needed a sink sprayer…read morereplaced. I called their office and set up the appointment. At the time I told the appointment scheduler what my problem was. I gave her the brand faucet and the model number of the faucet. She even called back to confirm the information. The technician shows up the next week without the part I needed and tried to make the parts on the truck work , which they did not. He was a technician ? I asked why he didn't bring the part I needed. No reply. Gives me a bill for over $ 200 for his time. Last time I'll use this company. Something similar happened in the past. I needed a diverter replaced on one of our bathtubs , It took the technicians 3 hours to do the job. Third time is not charm !

    One Source - hvac - Updated August 2026

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