Stuart and team are amazing! I have been working with Stuart for YEARS and he always goes above…read moreand beyond!

Brilliant designer. Creating a whole new level of event productions.read more

This is not something that I normally do, place a review; Let alone a negative one. I have thought…read moreabout this long and hard, since my daughter and I encountered this company; last Saturday at a birthday party. We were guests to the party and the bounce house company had shown up very late to set the equiptment up. The part had already started and they looked to of just started setting it up. I watched from close by as one of the parent's concerns didnt seam to both them. A few parents of children there had voiced to the parent doing the party concerns of the large hooked shaped steaks in the ground. The stakes very much as I could see still sticking out of the ground. As a huge safety and tripping factor many parents and i had. They seamed bothered with the fact anyone was even mentioning it. They were having issues with a blower and well into the party half the bounce house was still not up. Kids were getting hyped and asking adults when they could go on it. I felt as if they were having such issues someone should of left and brought back a replacement or someone else in the company bring it out. Well into an hour of the party they gave up taking half of it down saying they would be back. So for the remained of the party they only had half the structure to play on. Which for a 3 year old birthday made it hard for the younger ones to even do anything. Major disappointment for the birthday boy and others.The party was from 2-5pm and had been over by the time everyone from the company came back. We stayed to try and help whe. I could hear the party throwing parent talking with the bounce house people. They thought by offer her another day would make it fine. The party was today, the guest drove in for today. The party was at a friend of the family's house today. The next day was not going to do anything to help the fact that they majorly failed this event. The parent tried to offer who was there left if they wanted to come back the next day. Most parents could not. The birthday boy was crushed! Parents upset, and rightfully so. I watched as I wanted to see how this company handled itself. We rentalot of bounce houses for personal and church reasons, and have for years. Not always the same company. I have for sure noted this companys name, and will make sure to make it noted to not use them for our town, church , friends or personal use. Like I said I did not want to make this review hot headed, so i waited and thought hard on what i would say. I see this may not be the norm for them, but it still makes me very wirry that if things do go wrong, they can not handle the issues correctly, timely or tacitly. I could just see the parents face as she tried to talk to the owner on the phone. I am sorry the company is yours, and when this went down. He should of made himself visible there. I sidn check back the next day to see if he showed like he promised by 5pm. I found that he had not. I was able to in the end bring my daughter back there from around 6-8pm. they had not shown up for the unit so she was able to finally play on it. Until atleast they got their. But by 8am it was getting dark, and he had not shown either still. Please I do not recommend one to use them, and if you do. Please be prepared if anything goes wrong, for it to be handled poorly. Poor customer service poor attitudes... just poor all the way around.

My son turned six years old, so me and his dad threw him a birthday party 4th of July weekend and…read morerented a inflatable waterslide from DSM inflatables. We Paid $375 for the day. They were supposed to come at 12 but didn't arrive until 1:15. after it was set up it started to lose air and separate at the bottom I called the company to come and fix it, the guy Told me that if it happens again to call so he can come back I asked if he could just stay so it won't take time away from the party and he declined. Well it did happen again and at that time I'm upset and ask for some money back, the managers response was he didn't want to go back and fourth and he will come pick up the Equipment because it's separating and losing air is a health hazard to the children. he also stated he would not give me any of my money back. my son's birthday was ruined and our money was wasted, I am so disgusted with that company please do not do business with them.

Always a hit with kids! We come here for the parties. I'm…read moresure it's just as fun as a play date/weekday jump session. A 2 hour party for 25 kids costs $345.00 for a weekend party. Includes pizza and pop. The party is jumping first for 1 hour and 15 minutes. They start in room A and then to room B. The two rooms have different inflatables. The first room has a huge bubble machine. The second room has a floor video game. The 45 minutes at the end is rounding up the kids into the party room to eat, look at pictures on the TV that the workers take via digital camera, and open presents. Service is ok. Employees are young people. Some are teenagers. So their service isn't above and beyond par. They get the party scheduled and moving. I do like this place compared to other competitors. The difference is that they know how to schedule the kids and move them along. It's easy to maneuver and not as chaotic when there are multiple parties going on. No idea how they clean the place in between parties. (Hopefully they DO clean...???) But we recommend Pump it Up.

I took my little man to a birthday party here today and I was definitely impressed. This place is…read morea lot like Monkey Joes and The Playground in Ankeny. It is like Monkey Joes in that it is all inflatables. It is like The Playground in that it has different rooms with the play equipment in it. Of the three places mentioned I'd have to say I like this place the best. The facility has two big rooms and the two rooms have 6 inflatables total with three in each room. I posted pics of some of the inflatables. The big plus is that they have changed out and updated the inflatables unlike Monkey Joes who has had the same inflatables for years. Outside of the inflatables the rooms also have some small toys to play with and one room has a game that is broadcast onto the floor that the kids can stomp around on. As far as the birthday party went it was pretty cool. They start you out in one room for a set amount of time then move you to the second room for a set amount of time. Finally they move you into a party room for cake and presents. There were two people attached to the group and one person seemed to lead. He took pictures throughout the party and had them playing on a TV at the end. He also took notes and wrote down who gave what presents. All in all I'd definitely recommend Pump It Up for your kiddos and parties.

Great price $11 to play. The staff was cleaning often. Obviously takes pride in the establishment!…read moreDid not smell dirty. Very well maintained. Water only. But they have a nice place to get pizza, nachos and snacks. Lots of kids and friends to be made.

I was just checking it out but my kids are too small for this. My kids are two years old. I think…read moreit's a place to take your kids who are 6+. It's a bit pricey for under 2 since the only thing that is there for little kids is a small little tikes slide and we have that same one at home

Terrible service. The owner is completely rude to the customers and believes he is superior to the…read morecustomer. Alot of the items you order wont actually be at the event he puts what he wants out there. Tacky style. I wouldn't recommend any couple getting married let this over-priced mess touch anything at your wedding or reception.

He was very rude & told me I needed to consider taking out a loan to pay for the decor at my…read morewedding. I have a $3,000 budget for decor & he told me brides at my venue spend at least $8,000. I will save my money and take a nice honeymoon! I highly recommend Big 10 Rentals instead. Much nicer & will work with your budget.

White Willow Events truly made our wedding day more magical and perfect then we ever dreamed it…read morecould be! I was able to work with Molly Farrell as my planner and she CRUSHED it! Molly is so good at her job and I really didn't have any worries on my wedding day. She made my day a dream. The whole team is absolutely fantastic to work with. Unfortunately, we had a crazy time planning the wedding during COVID-19, but working with White Willow saved my day. I cannot thank them enough for all that they did to help us make it the best day ever!

My overall experience when dealing with white willow was disappointing and unsatisfactory. For…read morecouples with large wedding budgets, I am sure white willow events does a sufficient job. For couples with a smaller budget, I would strongly recommend talking to a different decorators/planners. Since I was paying for the entire wedding out of my own pocket without help from either of our parents, I would say I had a much smaller budget that other brides who hire white willow. When looking back through the emails and reflecting on my wedding day, I feel like I was never made a priority because of my smaller wedding budget. In the days prior to my wedding, I felt that my opinion and concerns became looked over or "pushed under the rug". Taylor's responses to my emails were very curt and short. I tried to set up a meeting to discuss my concerns in the week prior to my wedding, and she said she was too busy. Being told that she was "too busy" in the week prior to the wedding showed that I was not a priority to her. To conclude it all, there was extensive confusion about the tear down of the venue afterwards. Some of her staff was incredibly rude to the wedding party, who was only trying to help because there was no one in the wedding party knew we did not need to tear down the decorations (would have been nice to have that meeting the week prior to discuss details like this...). My sister-in-law found one of the white willow workers throwing decorations we had provided into the trash and then pouring the water and wax over them from floating candles.