This is not something that I normally do, place a review; Let alone a negative one. I have thought about this long and hard, since my daughter and I encountered this company; last Saturday at a birthday party. We were guests to the party and the bounce house company had shown up very late to set the equiptment up. The part had already started and they looked to of just started setting it up. I watched from close by as one of the parent's concerns didnt seam to both them. A few parents of children there had voiced to the parent doing the party concerns of the large hooked shaped steaks in the ground. The stakes very much as I could see still sticking out of the ground. As a huge safety and tripping factor many parents and i had. They seamed bothered with the fact anyone was even mentioning it. They were having issues with a blower and well into the party half the bounce house was still not up. Kids were getting hyped and asking adults when they could go on it. I felt as if they were having such issues someone should of left and brought back a replacement or someone else in the company bring it out. Well into an hour of the party they gave up taking half of it down saying they would be back. So for the remained of the party they only had half the structure to play on. Which for a 3 year old birthday made it hard for the younger ones to even do anything. Major disappointment for the birthday boy and others.The party was from 2-5pm and had been over by the time everyone from the company came back. We stayed to try and help whe. I could hear the party throwing parent talking with the bounce house people. They thought by offer her another day would make it fine. The party was today, the guest drove in for today. The party was at a friend of the family's house today. The next day was not going to do anything to help the fact that they majorly failed this event. The parent tried to offer who was there left if they wanted to come back the next day. Most parents could not. The birthday boy was crushed! Parents upset, and rightfully so. I watched as I wanted to see how this company handled itself. We rentalot of bounce houses for personal and church reasons, and have for years. Not always the same company. I have for sure noted this companys name, and will make sure to make it noted to not use them for our town, church , friends or personal use. Like I said I did not want to make this review hot headed, so i waited and thought hard on what i would say. I see this may not be the norm for them, but it still makes me very wirry that if things do go wrong, they can not handle the issues correctly, timely or tacitly. I could just see the parents face as she tried to talk to the owner on the phone. I am sorry the company is yours, and when this went down. He should of made himself visible there. I sidn check back the next day to see if he showed like he promised by 5pm. I found that he had not. I was able to in the end bring my daughter back there from around 6-8pm. they had not shown up for the unit so she was able to finally play on it. Until atleast they got their. But by 8am it was getting dark, and he had not shown either still. Please I do not recommend one to use them, and if you do. Please be prepared if anything goes wrong, for it to be handled poorly. Poor customer service poor attitudes... just poor all the way around. read more

My son turned six years old, so me and his dad threw him a birthday party 4th of July weekend and rented a inflatable waterslide from DSM inflatables. We Paid $375 for the day. They were supposed to come at 12 but didn't arrive until 1:15. after it was set up it started to lose air and separate at the bottom I called the company to come and fix it, the guy Told me that if it happens again to call so he can come back I asked if he could just stay so it won't take time away from the party and he declined. Well it did happen again and at that time I'm upset and ask for some money back, the managers response was he didn't want to go back and fourth and he will come pick up the Equipment because it's separating and losing air is a health hazard to the children. he also stated he would not give me any of my money back. my son's birthday was ruined and our money was wasted, I am so disgusted with that company please do not do business with them. read more