Completely let us down - we had a major cultural event in Des Moines with over 4000 people turnout. Bounce houses were booked in advance, money was paid before the event - they were supposed to arrive at 10am, and I got a call at 12:06pm saying they couldn't arrive until around 1pm. Main crowd and families gathered between 11-2pm ... They still hadn't arrived by 1:30pm. Completely let us down ... NOT SHOWING UP at all. Got a refund but our event was ruined as we couldn't keep families at our festival long enough - kids couldn't enjoy the bounce houses. We had ordered 2 to ensure kids had something to do. NEVER HIRING FROM HOP-A-LOT again. read more

This place is actually pretty rad. For under 10 bucks you can give your kid a lot of hop for not much drop in the wallet department! Now usually these kinda places freak me out... cause I'm a germ a phobe but this place seemed pretty clean and hey when it's cold out and you need a little slide time this is a great option! There are plenty options for jumping and bumping here.. I will be back I bet! read more

See all

Had my kids 4th bday party here yesterday. I've rented from them for 2 years now. First year I cancelled 2 days prior because of weather. They showed up to my house anyway. Last year renting no problem. This year I'm 35 weeks pregnant so I wanted to make it easy for myself. Yesterdays visit was extremely messy. No ice in drinks/ beverages were so warm Dirty and I mean DIRTY chairs/windows/bathrooms. bathrooms were appalling. Staff was clueless, they didn't know we had pizza package (pizza was so nasty 4/5/6 year olds wouldn't even eat it) Never brought chips until we asked staff No napkins/no utensils Bench was broke outside of our room, a kid fell back and hit his head. Wrong room set up, we were suppose to have green room and they put us in red. No cups given for drinks. Train inflatable collapsed on kids- (staff knew about it Not being reliable) read more

Permanently closed by the looks of it. Has the sign up still but the building is for lease. We've been back a handful of times and my son's been disappointed each time that it's closed during the posted business hours. read more

Visited today and was very disappointed. The place was dirty, and so cluttered we were not comfortable letting the kids out of our sight. There were extension cords running where kids could trip and fall. 2 of the inflatables kept deflating for no reason, we obviously did not let the kids go in those two. The bathrooms were very dirty and out of toilet paper and soap and when I told the person working she did not do anything about it. We will not be back. read more

When it's freezing outside and your kids are going nuts and need something to do, Hop A Lot helps a lot. For between about $6 (weekday) and $9 (weekend) its really a steal, because your kids can jump for an unlimited amount of time. The place is a a sprawling store area filled with a rotation of whatever bouncy houses aren't being used by the company for private parties. On average they have about fifteen different inflatables in the space on any given day. All kinds of slides, obstacle courses, and sports-themed inflatable games. It's a little bit makeshift, though. Lots of less-than-ideal electrical, seating, flooring situations happening at once. If your kids are old enough to know better than to yank on easily accessible extension cords, you'll be fine. There is also zero safety precaution regarding kid tagging. You MUST keep an eye on your kids and the exits and the employees do not monitor the doors. So, the place is like Monkey Joe's only quite a bit cleaner, with better inflatables, and zero security. Between the two I pick Hop A Lot for sure. read more

I have been renting from Hop-A-Lot Rentals for years now and they are by far the most professional company in town. They always arrive in time with a smile on their face. They are well trained and follow all the safety rules. My kids know that they are getting an awesome inflatable when the big red truck shows up at our house. Thank you Hop-A-Lot Rentals for all the memorable memories! read more

**HOP-A-LOT RENTALS** Paid deposit 2+ months ago for a birthday party scheduled for this afternoon. Upon arrival was told they had no party scheduled for us on the books. I showed receipts & email of party confirmation and payment made. She said they would get room ready and asked what time I wanted pizza (included in price) brought to us, purchased a third pizza to make sure there was plenty for everyone. Decided 3 was what work best, verified kids could jump as long as they wanted they just needed room at 4pm. 2:50pn I walked up to counter and asked about another pitchers of pop as kids & guests were thirsty. I then had to go back and approach for cups to drink our soda! 3:10pm inquired about pizza, worker stated one was in the oven and other 2 needed to be cooked still. Thought for sure would have them by 3:30, late but still fed. No! 3:40, still no pizzas. Owner Jennifer was called, she accused me of not paying for party, stated she would be calling police to remove us as we weren't supposed to be there because we had no party reserved. Took screenshots to again show confirmation email, as well as of the voicemail she left me dated for November 2022 providing her personal cell phone number confirming party date/time due to an email going around falsely claiming establishment was closing & that parties were being cancelled. That's how I had her phone number to call her today! We asked for a refund due to entire situation. She immediately said she would be calling police, and would be on her way. Police DID show up, she walked in 10 seconds behind them. Snapping on officers. Officers agreed she was a horrible business owner/manager, she was not running her business well, etc, but sadly he couldn't force her to be better. Jennifer wanted us removed from property, so we had to gather kiddos, party stuff (cake, gifts, coats, shoes, etc), guests, and get out. Police officer convinced her to refund what I spent on extra pizzas, but stated I'd have to take her to small claims to get the rest of my money back from her. It was a complete shit-show from beginning to end. They have gotten rid of arcade that was there. There were two (probably high school age) kids working the front/concessions, who seemed barely able to keep up with what was happening around them. The place had 50+ kids, was dirty, unclean, blood in some of the bounce houses; my grandson had an old, bloody band-aid stuck on the bottom of his sock. Officers stayed till we were cleared out, to keep the peace and make sure she acted appropriately as we gathered our things and exited. Once the officers left my daughter was attacked my Jennifer in the parking lot, cussed & screamed at! Tomorrow a small claims will be filed against owner of Hop-A-Lot Rentals in West Des Moines. I advise highly against this facility or doing business of any kind with this woman. What a sad ending to my grandson's birthday celebration! Will never go back. Thanks for ruining a young boys birthday! read more

One of the coolest places in town. So much fun for the kids and even for the parents! You door see entertaiNment options like this much in Des Moines so when I go back home to Iowa to visit I make sure to take the kids here for some fun. read more