DO NOT SHOP HERE OR SELL!!!
Please understand how horrible this store is by reading this review!
First off I only made an email account that way I could write my 1 star review for this establishment, that's how appalled I am. I wish I didn't even have to give it 1 star, they deserve 0.
I arrived with a box full of toys, a lot of Melissa and Doug toys ($$$) and lots of other really awesome toys as well.
The owner said it'd be a while until they got to me, no problem. I received a text message that they were ready for me. I arrived and to my surprise they accepted a lot of my toys I brought in! They pretty much took everything besides 2 toys. This was a huge box mind you. The worker brought out my empty box that was once full and showed me all that they would take, pretty much all my toys. I thought awesome! I will receive a decent amount of money back... WRONG. I totally understand they are a second hand shop and they have to make their money but let me prove you wrong with that statement below, read on! The lady took all my toys about 30 and offered me $7.00 yes you read that correctly. I hesitated when she told me.. I felt I was getting ripped off but she was moving and talking so fast I felt pushed to sell it all for $7.00 she handed me the receipt to sign. I looked at it then looked back at the box. I felt rushed then went with my gut to keep 1 toy out of 30 that I really didn't feel comfortable selling for that little I then said "could I take one toy out for keepsakes actually" she then told me "no" I said "I can't just take one toy and you have the rest..?" she said "no" then the manager came over to check on us with the barcode stickers in her hands about to put them on the toys I was donating. She told me "you cannot have that toy back" I said "why can't I have my one toy back? And you keep the rest" she said "I already put it all in my inventory" I said "can you fix it? So I can keep just 1 of my toys please" She said "no you cannot have your toy back.. you can BUY it back but you cannot have it back" (Mind you the box is on the counter, I am still debating on giving them my toys because they are still MINE and I haven't yet made a decision) I replied "I have to buy MY toy back from you??" She said "yes you have to buy it back from me I will not give it back to you, you signed away your rights to these toys" I told her "I have not signed this receipt agreeing to the price so no I did not sign my rights away, please give me back not just that one toy but ALL of them" she then looked at the receipt of me not signing it and finally gave me back my stuff after holding it hostage and threatening me that I had to buy back MY toys!! What a crazy experience I have never ever witness that before. Also, backing up my conversation from earlier stating that yes they are indeed a second hand shop and need to make their money back, when the manager came up to me with the sticker bar codes in her hands about I put them on my toys she was selling one toy for $10! Out of all 30 toys so yes I definitely think and know they could pay us a little more than $7.00! Do better one upon a child, do better!
I am so upset with this experience. I felt not welcomed, rushed, misunderstood, ripped off, annoyed, and very upset.
Do NOT go here, please warn others! Manager handled this entire situation beyond horrible. You can't hold someone else's personal belongings hostage, tell them they can only buy back their own personal items not decline the stores offer and then proceed to rip them off. I took all my toys back and will now be donating them for FREE. It was never about the money, it was about how poorly this establishment handled this situation.
And please manager do not reply to this review.. I have read all your comments back to 1 star ratings and it is very clear you never take accountability for your actions when you do wrong to your costumers.. "The costumers are always right" not the other way around. read more