After noticing some cracks in drywall around the house, we requested that Lux Foundations visit and…read moreprovide a free inspection. From the initial phone call with Nicole, she did everything she could to get the appointment scheduled as soon as possible and found something that worked with our schedule. She also provided a text option to confirm the appointment which was also very helpful. Cy was the technician who provided our inspection. He called to let us know he would be arriving a bit early. He was diligent in addressing our concerns and checking other portions of the house and foundation. His assessment was honest and fortunately, he did not find our foundation to be the issue (thankfully). He did not suggest any unnecessary services and told us to beware of other area foundation companies that may try this. We appreciated his help and honesty.

I noticed several small cracks in the concrete of our foundation, and since we were putting our…read morehouse on the market in a few months, I called Lux to preemptively check them out. Cy came on time and checked each crack out, including a small one on our basement floor. He said that the cracks we had were cosmetic; they weren't large enough to indicate a problem. He even gave me his card and said if a home inspector says otherwise, to have him call. All this honestly and information, and there was no charge. I can't praise Lux Foundations enough!

Fast and efficient ! Also charged about $200 less than the…read moreother bids I received. I highly recommend J&M!

After a wind storm did some damage to a gutter, I requested a quote on Yelp. Justin was very…read moreresponsive and was able to schedule me for a service call that week. He and his coworker showed up a few minutes early, were very friendly, and took care of the repair quickly and cleanly- it barely looks like there was ever an incident there. And the charge was exactly what he told me on the phone. I was impressed and would definitely use them again.

I'm leaving this review to share a balanced but honest account of my experience. While the end…read moreresult of the project was acceptable, the process was far more complicated and frustrating than it needed to be. The sales interaction set the tone with high‑pressure tactics, including statements like "this price is only available today." We moved forward anyway because we knew we wanted the work done. When I later asked to adjust the scope, the salesperson resisted for nearly ten minutes before agreeing to send a revised contract. The first crew delivered solid work on the drain line and concrete, but the vapor barrier installation was sloppy--uneven trimming, gaps, and inconsistent application. They also removed a board supporting the incoming water line without explanation, leaving it hanging from a wire and damaging the clamp. Their initial attempt to "fix" it involved taping the board to a pipe, which was not a proper or safe solution. The sump pump outlet was also installed in a way that caused the discharge pipe to partially block it, putting pressure on the plug. Communication was another major issue. I was never given a dedicated point of contact. I had to reach out to the salesperson again just to report problems. He forwarded my concerns to the office, and I was eventually contacted by Christal. She was professional and genuinely helpful, but her phone number repeatedly showed as disconnected, and only some text messages went through. I had to call the main line each time and ask to be routed to her. A week later, two crews returned and corrected the vapor barrier, repaired the board, and moved the outlet so it was no longer obstructed. The final work met expectations, but the overall experience involved unnecessary sales pressure, communication challenges, and multiple days off work for corrections and inspections.

Nearly a week ago I called the JES Norther VA office with an emergency request (which the befuddled…read moreoperator did not understand after many repetitions). He said he would refer it to a tech to get back to me right away. Five (5) days later the tech calls me to ask what I needed. TOO LATE BUDDY! I had to -- and did -- find a fix myself. Ordinarily one might say, "so what's the big deal", and I would agree. The difference is that I have spent thousands (50, 60, 70, more?) on JES for a variety of issues. However, that did not seem to guarantee me any increased access to a timely return call for my emergency need. Methinks they are getting too big to be responsive company.

Fantastic place to work. Awesome and very skilled employees who work very hard at helping fix &…read moreprotect critical parts of peoples homes.

I'm a tenant of a rental property, the property manager hired this company. They came, I showed…read morethem where the access was. Informed there is no outside power and that there is mold in the crawl space said I would be inside if they needed anything. After about 25, 30 minutes they left. I then got threatening calls from the property manager that I was screaming at the workers so they left and now apparently I'm suppose to pay the entire foundation repair bill because I denied the service/ repair. I tried to call fortress foundations to find out what happened/ why they left to which I was told they can't talk to me or tell me anything because the property manager said they can't speak to me. We are a military family with a baby. When you call this company promises to show respect, kindness and professionalism. Well I don't think it's kind to not be able to say why they had to leave the job or help me understand what happened... now I have to fight with my landlord a very large bill and likely courts to fight it. So unless they can tell me their side of the situation apparently they are lying scammers.

Jeff was very helpful and informative when he visited our house. Gave us tons of information and…read morewent over our air system options.

The JES rep came out for the appointment. It went 4 FOUR hours. I was exhausted when he left. It…read morewould be nice to tell the client how long it would take to inspect, write up an estimate and then do the long....song & dance on how and why the work needs to be done. The second issue was the follow up call and subsequent calls from a woman named Dominique. She was rude, talked over me and then hung up on me on the 3rd call. I will not be using JES.

An absolutely skilled professional at a reasonable price. I had two areas in my finished basement…read morethat became wet during heavy rains. The initial phone conversation was very productive, and The Crack Man gave me confidence that they knew what they were doing. He explained every step and how cracks like this typically form with houses of this age. He fixed the problem with minimally invasive technology. It's been 11 years now with many heavy rains, and my basement carpet has stayed dry ever since!

Very professional, on time and great with communication, and very honest. Highly suggest to use the…read morecrack man to fix your basement leak and water issues.

When all things are equal, I prefer selecting a small, family business over all others. But things…read morewere far from equal when I chose Sahara Dry Basement over two other larger businesses to fix my wet basement. Sahara Dry's proposal had them doing more than the others and for less money. A recent snow melt followed by several days of heavy rain had ground water leaking through my basement walls and bubbling up from the floor where a previous owner had drilled some holes. Sahara Dry's owner, Jeff Smoot, and representatives from two other companies specializing in fixing wet basements come to my property, look over my situation, and write up the solution. All three pretty much proposed the same solution which included an installation of a French drain. But only Sahara Dry offered to do the entire perimeter, drilling behind the small space between the wall and my two furnaces and two water heaters. (It's a duplex.) The other companies wanted to dig in front of my furnaces and water heaters. Not Sahara Dry who did the extra, hard work of drilling behind these obstacles to provide me with a complete solution rather than an easy solution. The other companies wanted me to arrange to have the water heaters moved out of the way. Not Sahara Dry who took care of that. One company said my adjacent crawl space was fine; the other did not even offer to look at the space. Not Sahara Dry who took the time to investigate and offer a proposal for a total fix of my problem. Working with Jeff's sons, Keenan and Aidan, was a pleasure. They really know their stuff and worked hard alongside their crew members. It's a real drag to have to deal with a wet basement. Working with Sahara Dry Basement made it as enjoyable as possible. And now I am no longer afraid of any forecast for rain.

I discovered mold in our basement and was horrified to learn the extent of the damage. Keenan was…read moreable to diagnose the problem after seeing a few pictures. He is very knowledgeable and everyone at this company is so professional. Mold is terrifying to me (especially as the mother of a toddler.) I knew I could trust them to help me and I am so happy I found this company. They installed a system (with a lifetime guarantee) and completely took care of me and my basement. They completed the project on time and the end result was better than I could have hoped for. Sahara dry saved my basement and probably my whole house!