We called Issac out to our home for a check up on our chimney after the 2026 ice storm to see if…read morethere was any damage to our chimney. Our fireplace was on during one of the coldest day's and heard popping and vibration noises in the chimney and turned it off. After Isaac arrived to inspect our chimney inside our fireplace, in the attic and on top of our roof, he determined everything looked securely connected with no issues. He determined since it was so cold and the heat from having the fireplace on was only expansion noises. We felt very comfortable with him showing us that everything was still in place and we had no problem moving forward. He was very, professional and reassuring that we will definitely use him again for any future issues. Will also give his name to our friends and family if they need a reliable and experienced chimney professional. We Highly recommend Isaac.

Truly professional. Solved our problem really quickly. Easy communication and very friendly. We…read morewill definitely be using this company for our servicing moving forward.

I use Sullivan every year to make sure we're safe and to insure a good draw, as much wood as we burnread more

Absolutely amazing customer service! Luke goes above and beyond and has been very helpful in…read moreproviding knowledge and expertise. He's always available to answer any questions and is very reasonable. I would recommend this company all chimney needs. It helps that he's friendly, reasonable and accommodating too.

when you book with Kim on the phone ask for Vince he has such a positive friendly attitude…read moreexcellent young man to work with the first time he came He was very careful to be clean and not make a mess mHe covered our fireplace with plastic sheeting, etc We had one mild communication misunderstanding as I was expecting them to go all the way to the top of our approx 25 foot tall chimney so without hesitation Kim sent Vince back out to do it again at no extra charge He did it again using six or seven extension rods to go all the way to the top of our chimney and I'm glad he did because there was definitely more soot up higher! I highly recommend HBR. they are fantastic and wonderful people to work with!

Tom came today to give me an inspection of the outside of our fireplace. He gave me very detailed…read moreinformation on how the fireplace would be repaired. He was very knowledgeable, professional, and a very pleasant young man. Thank you Tom. Gertrude

Very professional, gave us some tips and appreciated his knowledge. I would definitely hire again!read more

Great job and hard worker, you will be impressed with the finished product. I only give 4 stars…read morebecause of the up charge on supplies I was charged 85$ for 10 pound of reflective glass that I found on Amazon for 27$ I will say all of the supply cost was extremely inflated so that part wasn't good which can be fixed on his end in the future. Whats harder to be fixed is a bad job or sloppy work and that isn't a problem as his work is good. Overall I'm satisfied just a little salty about being overcharged for, stones, ceramics etc... P.s Alexander's customer service isn't very good. Even though I put 4 stars he took it upon himself to send me an almost condescending text. 4 stars is very good considering the amount I overpaid for supplies. Yes you should get the best deals for your customers. Also messaging me after business hours very unprofessional.

Amazing work. We had issues with both of our gas fireplaces and they haven't worked for two years…read more Danny was able to expertly diagnose the issues and order what was needed to fix the problems. Now we have two perfectly working fireplaces just in time for the winter. The cost was fair and the work was excellent, and we would definitely recommend AstraNova to others.

Detailed request for information and then prompt response with an actual quote. No additional…read moresales pressure or trying to package some bundle.

Our service technician, Torrance, was excellent--very prompt, friendly, and extremely knowledgeable…read moreabout the mechanics of our fireplace. He was able to fix everything efficiently and took the time to walk us through how it all works, making sure we knew how to test and use it properly before he left. We received several quotes from other companies, and this was by far the most fair and reasonable pricing. On top of that, the quality of work exceeded our expectations. They also offer a one-year warranty, which gave us extra peace of mind. The entire process was smooth and easy from start to finish. It's clear Torrance is a highly skilled professional, and the company as a whole is very easy to work with. We'll absolutely use them again and would confidently recommend them to anyone needing chimney or fireplace services!

From the owner: 10% off your 1st service & free estimates. We offer comprehensive services including chimney…read moresweeps, chimney repair, chimney construction, chimney inspection, chimney maintenance, and chimney cap installation. We manufacture custom chimney caps. Choosing us means you never have to risk the safety of your home; we are fully insured, licensed, and bonded, so you’re protected on every job. Our reputation is built on delivering quality workmanship and outstanding service to households across the greater Dallas area. We’re certified by the Chimney Safety Institute of America (CSIA), registered, and always follow the guidelines set by state regulators and the National Fire Protection Association (NFPA). With years of experience serving all types of chimneys, we guarantee top-tier cleaning and care—no job is too big or too small. All our technicians are factory-trained to ensure safe, thorough, and professional results every time. From installations to repairs, maintenance, inspections, and cap replacements, Chimney Sweep Specialists handles it all with skill and reliability. Don’t settle for less—contact us today for the best chimney and fireplace services in Dallas and beyond!

Responsive, knowledgeable, friendly, thorough, good communication and fair pricing. Technicians…read morewere skilled and cleaned up following.

From the owner: We are a local chimney service company offering inspections and repair services. We have industry…read moreexperience and provide estimates for customers. Service availability may vary.

I had requested a duct cleaning for my house and they provided an accurate quote over the phone…read moreimmediately which was very honestly priced in comparison to the competition. They were flexible in scheduling and were able to provide a few options. On the day of service, they were very polite and accommodating. They were very efficient and quick while also ensuring that the job was done well and cleanly.

Ray delivered again for another property we have. His price is reasonable and his service is top…read morenotch. He's my go to guy anything attic or ventilation related. We had the ducts/chimney cleaned, and added insulation to the attic.

Hale's came and fixed our chimney about 10 years ago. Recently I had them come back and clean out…read moremy dryer vent. He got so much stuff out of there. My dryer works great now. I only have to dry things once, even stuff that's big and bulky. I'm amazed! Thankful my house didn't catch fire! Wish I'd had them out sooner!

(Updating my previous 5-star review -- people deserve the truth)…read moreYears ago I left Clint a glowing review and meant every word of it. He was personable, easy to work with, and we felt good about spending $4,200 on our chimney repair. We trusted him. Fast forward to today -- wasps are getting into our fireplace. Not a small issue. I reached out to Clint simply asking him to come take a look. Just a look. After spending over four thousand dollars with this man, I thought that was a reasonable ask. Instead, he brushed it off like every homeowner in Texas was dealing with wasps in their fireplace -- as if that made it acceptable. Then came the kicker: he wanted to charge me just to come out and look. No fix, no repair, just a VISIT. And on top of that, he immediately shifted into sales mode trying to push a $500 guard on me. When I told him I was going to update my Google review, Clint laughed at me. On the phone. Laughed. Let that sink in. I've sat on this review for a while because I don't do this lightly. But that laugh told me everything I needed to know about how he really views his customers -- as transactions, not people. Clint, the $4,200 I spent wasn't just money. It was trust. And you burned it. To anyone reading this -- there are still people out there who genuinely believe in customer service and taking care of the people who supported their business. Clint is not one of them. Take your time, do your research, and find someone who will still treat you right years down the road. Run.

Was recommended by a friend for parts for my fireplace. They had to order the part. $531.50…read more Installed part and did not work because of my installation. Would not exchange so looked elsewhere for same part. Purchased same part at Supplyhouse for $162. Called Firehouse to see if they had someone to install part and mentioned the huge mark-up. Nothing said of the price I was charged and they never sent anyone out to repair. A one star from me and would not recommended. Keith Guthrie

Stopped by to find a gas line for my natural gas grill after Home Depot and Lowe's failed me. The…read moreyoung man there did everything he could to help me out. Got me on the straight path for the right size fitting, but didn't have the length I needed. If you're in need definitely stop by and get taken care of by people who know what they're doing.