Great service. They were easy to schedule. Showed up in their appointment window. Cleaned and…read moreinspected my gas fireplace to make sure it was safe to use, we had just bought the house. They even took the time to spotlessly clean the glass. We are new to a gas fireplace, always had traditional wood fireplaces, so they took the time to answer all my questions. I am now set up for an inspection and cleaning if needed next year at the same time. I would highly recommend Scott to anyone needing to have their fireplace inspected or cleaned.

I was very satisfied with my entire experience. They called to let me know they were on the way,…read morearrived promptly and got to work. I appreciate the detail of the inspection that was done. Recommendation were made that were just that, recommendations. He wasn't pushy at all. When they left, my chimney had been repaired, cleaned and there was no mess left behind at all. I would highly recommend them. Great to see such a professional demeanor in today's world.

Responsive, knowledgeable, friendly, thorough, good communication and fair pricing. Technicians…read morewere skilled and cleaned up following.

Preston came out to clean my dryer vents and the chimney. I couldn't have asked for a better…read moreexperience. Preston was thorough, explain things in terms I could understand, and totally cleaned up after himself. Preston did not try to upsell or oversell me, and even explain some things that I did not need. Because of this, they will probably get more work from me doing other projects as well, all related to fireplace and remodel. Thanks for a wonderful experience!

Good team and quality service. Team communicates well and met all expectations. They even have…read moredrone to support inspections.

These guys are super professional and fantastic at what they do. Isaac and his crew were very…read morerespectful of our home, did a wonderful job, and left it spotless. They are true service professionals. I can't recommend them enough. If you're looking for fireplace pros, these are the guys to call!

We just needed our chimney cap replaced. Smokey's had great communication, gave us a quick quote,…read moreand were out within a week to perform the repair! Thanks very much for a great experience.

Not sure how this company gets 5 stars…read more.... This week we had our metal woodburning fire box fireplace cleaned and inspected by Smokey's. When I called initially I informed them I wanted a cleaning, inspection, and coating of the bottom because I was starting to get some cracks. Plus wanted a quote for a different topper. They come out to clean it but none of that information was relayed to the tech coming out. He had to ask what what being done before coming. He did a flue cleaning but the crack repair was to use some crack and joint sealant slathered in a 3" width. I asked the whole bottom to be coated, maybe a ceramic coating and painted, but that was their solution. I asked about fireplace doors and he said they would send me some information to order some. An online search with the model number has resulted in confusing & limited options. After inspecting the round chimney cap, and he came down the ladder, I noticed their heavy ladder dented my newer 6" gutters. Funny thing is some roofers came over for me later that same morning to do a roof inspection for woodpecker damage on the LP fireplace exterior trim ......without a scratch to my gutters. So, they try to bill me electronically and it takes 3 attempts by text to actually work. Within a hour and a half, I get a text asking if I've paid the bill yet. 1 1/2 hours later when I was still dealing with roofers at that point. My electrician and many others will bill and wait a day or so to pay them. I only needed them to wait until I had some woodpecker damage addressed and was almost done. Then....I get a message from Vince (4 hours after I make the payment and it comes out of my bank) asking how did Kevin collect payment?. I responded back that I paid it electronically four hours ago. No response, not a sorry, not a thank you for the confusion. Keep in mind it was already pending in my bank for four hours at that point. Communication between them two is apparently lacking and it felt like Vince was a collections service when they couldn't bill me properly in the first place. So... $350 later, my fireplace is uglier than before, the firebox isn't coated, I have a small dent in my newer gutter, they frustrated the heck out of me in the billing process, and I still am no closer to fireplace doors and a different topper...because once they have your money...they are done with you. But, hey...it was inspected and "cleaned"...which is all they are good for. At this point, my confidence is it being winter ready is questionable. Now I have to pay a different company to get me doors, a topper, and ceramic coat the bottom and reinspect it to make sure. I know the company is small and under a new owner, but I've never seen such miscommunication and lack of solutions from one company. The pictures are after the "cleaning" and small crack repair.

Honestly the best company to have work done. Our capacitor failed and I knew it would be a quick…read moreeasy fix to get replaced. I called my dad (he used to own his on HVAC company and I worked for him as a marketing clerk most of my life) to listen to the noise we had and he confirmed it was probably just the capacitor. So I put it out on home advisor to get some pros and had the first 'pro' come out to look. Simply said "it's our capacitor how much to replace it" and he refused to listen and said we needed to replace EVERYTHING (mind you my husband and I are recent college grads and don't really have that kinda money). He refused to just slap a capacitor on to prove if I was right or not and said a sales rep will be back Tuesday. It was a nightmare (no heat in our house when it dropped to 30 overnight). Had a wonderful friend recommend Classic so we called them and they came this morning. Instantly said "yup it's your capacitor, let me slap one on and make sure it didn't hurt your motor too". I immediately knew this was the kind of company that wouldn't BS or swindle me. Ty did an INCREDIBLE job and even flushed our drain pipe for us and installed a pressure valve for easier cleaning later on. The price is affordable and made sense for the work done, honestly priced the exact same as my dad said it would be to have a tech come replace the part! Thank you Classic for saving us and actually listening to the problem we are having! I know who to call if anything else fails in our system!

Was once a great locally owned business. Has since been acquired by some private equity firm who…read morehas been buying up local HVAC businesses. Customer support used to be great, now it's an AI chatbot. They used to be highly trustworthy, now it's an upsell attempt each routine checkup visit. To top it off, after 12 years of being a Classic customer, their new computer system cannot seem to remember my address, and the techs who show up (once I correct the address every time) have no info about my system. Now they are spamming my phone with stuff about plumbing, electrical work etc. The techs working there are still good, this is not on them.

Highly recommend! I had put in several requests for annual dryer vent inspection and service with…read morecompanies around the DFW area and Hale's was the only one to call me back (and within 24 hours, I might add). The day of the appointment, the technician called 30 minutes before arrival. Martin was on-time, professional, and really took the time to educate me about a problem I was having with my dryer. He is clearly a very knowledgeable expert. He suggested options for repairs and was transparent about pricing if that was something I wanted to pursue, but it never, ever felt like a high-pressure "doom and gloom" sales pitch. Overall, I would book this company again in a heartbeat and recommend them without hesitation.

Clint came and inspected our chimney. He offered us a great solution at a fair price and they did…read morean amazing job! Our chimney was leaning and causing interior damage. Now we have the straightest chimney in our neighborhood! Don't wait for yours to come crashing into your home. Trust Hale's. Check out their certifications, I did!

Jonathan Obryant was a very informative and did a god job clearing out AC Drain. Great service and…read morea friendly technician.

Wasted my time! I made an appointment for 8-9 AM, specifically requesting maintenance on my two…read morepipe condo unit. The dispatch person stated that they had technicians who knew how to deal with the system. The technician arrived at 10:30 AM after multiple phone calls trying to "dispatch somebody" or my scheduled appointment. When the technician arrived, he had no idea how to services system. He.," did not have any of the tools to deal with the system." He called his boss, who verified they do not service this type of system in the condominium. What a bunch of unprofessional schmucks!