Absolutely Appalling Service - AVOID On The Move Road Service LLC!
I am writing this review to warn anyone considering using On The Move Road Service LLC. Our experience was nothing short of a nightmare, costing us significant time, money, and immense frustration.
We paid them in full on April 3rd for a clutch replacement on my husband's semi-truck. What followed was a complete dereliction of duty:
Day 1: A mechanic worked for a short period, claimed he needed help, and promised to return the same day. He never did. During this entire period, we couldn't even turn on the truck because they had removed essential components, leaving us stranded in the Florida heat with no AC and no way to charge our phones in the truck.
Day 2 (Friday): They showed up only to retrieve a forgotten tool, promising to return "later." The mechanic eventually came back, attempted to remove a part, and it fell on him. My husband had to help him get it off. The mechanic then left, again promising to get something and return. He never came back. Throughout this, parts were left scattered on the ground around the truck.
Day 3 (Saturday): They showed up at 11 PM with a helper, but still didn't get the job done. They left to get something and never came back. To make matters worse, we later discovered they had taken some of our own parts, which we then had to pay to replace.
Day 4 (Sunday): No one showed up at all.
Day 5 (Monday): I called the office at 8:30 AM and was told they were "on their way." At 10:30 AM, still no one. My husband called, received the same empty promise ("on the way, within an hour"). By 1:30 PM, they had stopped answering our calls entirely.
We were left with no choice but to tow the semi-truck to another shop. Not only did we have to pay the new shop to install the clutch, but we also incurred additional costs to fix multiple things that On The Move Road Service LLC had broken during their brief, incompetent attempts.
To add insult to injury, the owner promised me a refund for the abysmal service. It's now July 8, 2025, and we have received absolutely nothing.
This company is unreliable, unprofessional, and caused significant damage and financial loss. Save yourself the headache and your money - look elsewhere for road service. read more