I needed a mobile lawn mower repair mechanic, so I called On the Go. Toni was very nice and helpful and she was quick to refer me to a mechanic that could come to my home.
Mobile repairs are a niche market and it was awesome that the mechanic was able to come to my home. Jeremiah fixed my machine and now it works.
There were however a few issues with this contracted mechanic:
1) He scheduled a time to come to my home to fix the machine (Saturday morning) but when the parts didn't show up he didn't inform me that he wasn't coming until 10 min into his scheduled appt time. I understand that you can't control USPS, but if parts haven't arrived, as a courtesy, let customers know BEFORE you are scheduled to be there.
2) When it came time to pay the bill, that is when the real problems started. It took Jeremiah from JPS, 45 mins to fix the machine yet he charged me for 1.5 hours. I erroneously paid him not realizing the actual time spent. Once I realized the time actually spent, I notified him via text (as he had left already), cancelled the check and indicated that I wanted to send him a check in the correct amount.
Afters hours harassment and threats of prosecution via text message, I received a PO Box to send the check to.
His argument is that the quote he gives is per job not per hour. So whether it takes him 1.5 hours or 10 minutes he still charges for the full 1.5 hours of labor. Did I mention the 1.5 hours of labor was to install 4 parts (two belts, PTO Switch, and a battery) and he only installed 2?
This man was unprofessional, rude, and threatening. If On the Go refers him to you, make sure you know what you are getting yourself into. Ask questions and make sure he charges you the correct amount of labor! read more