They don't want your money. I have been trying to get in contact with this place for 3 months to get some simple questions answered before signing up since they're the closest to me. Numerous calls & emails are unanswered. There are little to no details about the range portion on their website as well as very little information about the location of the class itself since it would be good to know if you'll be walking into a closet, if it's BYOG (bring your own gun), the location of the range site, if there's transportation to the off-site range, or even what materials are provided (like holsters and such.) All of these answers are easily available and answered on almost every other rival concealed carry course's website. It would be nice to know ahead of time if the class is in the city then we'd have to drive to Kenosha for range so people don't end up wasting their time. Not to mention from reading the reviews it looks like they're standing over people's shoulders while they write them in-order to balloon the positive reviews. Standing over people's shoulders in itself is intimidating, especially when you're an armed professional no matter how you spin it. It's a review, let the class know you'd appreciate it if they can stick around for a few minutes to write reviews, put some instructions on a PowerPoint then go take a walk. That way you avoid shady practices and resentment from your customers that is evident in the reviews, even the positive ones (which is EXACTLY the point I'm making.) read more

Called and emailed with no response to the appointment I tried to schedule. So I drove down there and their office was closed. ‍

Where do I start. Well I'll keep it sweet and simple. Extremely professional all the way around. The instructor that we had was A1. I feel like the cost was fair especially for the time that they take to go out of their way to make sure you feel comfortable and that you know what your doing before moving forward. I would definitely be recommending this place to everyone I know. I don't know what that other reviewer was talking about I had no such problem. From the minute I inquired to the time I left I had a awesome experience. No doubt about it this place takes safety very serious and that is something that someone like myself can definitely appreciate. I tried asking other people about the places they went to. And after I told them about my experience here they literally ALL said that they wish they would of came with me. read more

A few months back, I hired these guys to help me with a tenant eviction. This tenant was a nightmare. I unfortunately did not do my homework and check his background before renting it out to him, but I was trying to be nice, because he seemed nice. I was very wrong, turns out he was a scam. He did not pay rent because he supposedly ran into financial problems after moving in and had no money. So I have him a 5-day notice. So anyways, he also knew how the process to evict tenants worked (find out through On Q background check that he had done the same thing to 4 other Landlords. The guy had 10 judgements on his record) so he made sure I had to go through the long court process. In the meantime, he still didn't pay any rent after 3 months. In total 5 months of squatting. . The court process has you pay for a sheriff to come and serve the tenant. But this is a joke, because all they do is knock on the door and if noone answers then they leave and will not return. Knowing this guy was never going to answer the door, I hired On Q. Unlike a sheriff's effort, these guys did a stake-out in front of my building waiting for this tenant to arrive home. They waited over 2 hours and finally saw him approaching the building and served him with eviction papers. Needless to say, this guy was out of the apartment in 2 days as opposed to 60 days. These guys are professionals and would definitely use them again if necessary. read more

Seeing as there are multiple complaints regarding customer service at this location, I leave it up to the readers to decide. I would just like to add that the crux of my complaint to the TSA has to do with reverse discrimination and racism, as I was the minority in the situation and I was treated in a petty abusive and disgusting manner. Feel free to take your chances, but the owner of this business has no idea what customer service is. I would also do a thorough investigation on his so called "Law Enforcement" experience before you trust him with teaching you anything. In my opinion, someone that doesn't know how to teach his employees respect, decency and professionalism doesn't know anything about being in "law enforcement"...as it is essential to that line of work... read more

I took my private investigator course here with Tony Quintana. He is very helpful and down to earth. He's very informative and has a broad background in law enforcement. I would highly recommend this place and him as your teacher. I look forward to taking the concealed carry class here in the near future! read more

I took the 20 hour PERC course and the classes were very informative. Definitely a lot of information to cram into a weekend course, however, they did a great job to prepare you for the exam for the certification. The trainer seemed very knowledgeable in the field and was able to answer many of the questions we as students had. The only thing I wished I'd known in advance were the fees associated with the whole application process. They were a surprise to all of us on the first day of class. I'm not complaining about the fees themselves but more that it would've been nice to be aware prior to class. That way we could've budgeted or just simply had it ready. They had the option to file the paperwork for us which was great! I loved that I didn't have to track or worry about making mistakes on the application that would end up rejected or delayed. There was some problem with the state receiving my fingerprints and I advised OnQ of what the state sent me. OnQ responded immediately and took care of the problem. A few weeks later I received my PERC card in the mail. Thanks for making the process so painless and quick! Next I'm planning to take their 20 hour firearm course. Definitely looking forward to seeing them again. read more

I came here to get my fingerprints done for school. I walked in and there was a customer in front of me. The person on the desk didn't acknowledge my arrival because she was on a call (more on that later), and I was just confused because I didn't know if I needed to sign in or if I needed to make an appointment. I basically went to this place because I was a few blocks away and needed to get my fingerprints done like ASAP! So this nice gentleman (who teaches about gun safety there, but not a front desk person) told me to sit down because he noticed how confused I was and the lady still hasn't acknowledge me because she's still on a call with two customers in front of her. I sat down and waited for my turn, but when I was sitting there, I couldn't help but overhear the front desk's phone conversation-- and, it was a personal call about dinner plans, emotions, and etc.-- this place is small so you could hear every conversation. Finally after 30 minutes of just sitting around she finally acknowledge the customer before me. Then when it was my turn I told her I needed a finger print from school. She was rushing me to fill out the forms. Then on the part of the fingerprint that asked about "Nationality" I wrote "American" it didn't ask for the Country it asked for my nationality-- and not ethnicity either-- then she was irate when she saw that and said "Mijo.. it's not American. Put United States." I showed her the email from my university, so she started scanning my fingerprints electronically then after she scanned me the e-fingerprint address could only go to a specific address and not to where I needed it, which I didn't know about e-fingerprints. Then when I showed her the email again she said "This is why people should call for an appointment!" Then why take me in as a walk-in? So, I was biting my tongue at this point and was just like "I'm sorry I didn't know." Then she said "It's just... I'm late to pick up my kid. I was supposed to leave 10 minutes ago!" I wanted to really open my mouth and say... "Next time you should take your personal call outside work or finish your job first. You wasted 30 minutes (the time I waited) plus I don't know how long you were on the call before I arrived to talk about dinner... should you really be eating that Dunkin' Donuts?" But I just bit my tongue because I was already getting fingerprinted and I really needed it. I would never EVER come back here. Just poor customer service and the place overall just looks like a mess and disorganized. read more

If you're looking to get your money's worth, look No further than ( OnQ )! I took the 20 hr PERC course and the class was very informative. I can say with all sincerity I truly got my money's worth. Knowledge is Power, and there's no price you can put on educating yourself. If you're considering taking a PERC class, go here. Tony and his team and very professional and knowledgeable in their field. Tony didn't get frustrated with all the questions we had as a class, and he made sure everyone was involved in the class discussions. Also adding his own stories of his experiences in law enforcement made the class even more interesting. You'll be much more aware and detailed about what's going on around you in everyday encounters when you complete this class. Trust me! I will definitely be back for all my refresher courses and I intend on taking the firearm class next. Trust me when you leave here you'll know a lot more than you did walking in. What are you waiting for? Go ahead call and get a seat for the next class. Good luck! read more

Quick, efficient and friendly. We got our TSA Precheck approval through OnQ. Highly recommend! read more

WOULD ABSOLUTELY NOT RECOMMEND. Lackluster communication skills, didn't follow instruction, provided menial results at a high premium. BEWARE. read more

I used On Q Protection to serve my tenants, and they did an absolutely great job. I notified them on a very short notice ( a few days before court ), not only did they serve my tenant but they snapped a photo of them. I have worked with other companies and they either cant find the tenant or cant get the job done completely. Thank you On Q for making this process go much smoother. Oh and by the way the Judge was impressed with the fact that we had a photo of the tenant receiving the documents. read more

Tony is a very knowledgeable and experienced teacher. His courses are very informative and provide the certifications necessary to work in the private security industry. read more

This place rocks!!!! Recently took CCL course over 1 weekend (class on Saturday & range on Sunday). Tony Quintana is very knowledgable and funny... also very serious about what he is teaching. I had On Q prepare my CCL application for me, perform electronic fingerprints and all other necessary paperwork. I received my CCL card for Illinois in record time. It is truly a one stop shop!! I highly recommend them!!! read more

I took the 20 hour investigation course. Class is informative, attention to detail within the examples given and suggested good advice in various scenarios. Overall, great class. I would recommend this class anyone that has an interest in investigation. read more

Took the 20 hour investigative class. Tony is very well educated and experienced in his field and is able to give you real life situations he or colleges have experienced. read more

I recently took the 20 Hour Basic Security Officer - Investigator Course with On Q P.I.. The course was informative, covering all material one needs to know to start in this line of work. The instructor was very knowledgeable and experienced. The course included "real life" scenarios that helped you get a feel for what you might experience being a security guard or private investigator. There were also many videos that showed you examples of some of the material cover in the course. I'd recommend this course to anyone seeking to become an security guard or private investigator. read more

This place is absolutely horrible. I went for fingerprinting services and the girl at the desk could not be more loud, and obnoxious. You would think a security place would understand discretion!! read more

I work for very large national, multi million dollar investigations firm and we use On Q for Illinois training. I recently attended a 20 hour (2 day) state training course given by Tony Quintana on site at On Q's training facility. Tony Quintana has has many years of law enforcement and private investigation and security experience. He demonstrated the utmost integrity, ethics and character. The course material was well planned, organized, and delivery was clear and direct. There was never an question that wasn't welcome. Tony, when asked, was kind enough give direction and advice on other topics after the class. On Q and their 25 person staff is working toward and well on their way to becoming the top training center for private law enforcement, security and investigations professionals in the Midwest. Tony Q also has talent for finding information on and locating persons. I would highly recommend On Q and Tony Quintana for any need for investigations, process service, executive protection or training and certification needs you may have. I will definitely utilizing them and Tony's knowledge in the future. Tony's know how, high integrity, ethics, can do attitude and his ability to get the job done is what is exactly needed in this business. read more

Great class and instructors I would highly recommend this class to anyone applying for their concealed carry permit.

It is a great place to learn about Illinois State security, investigative, policing, and law procedures. It was a very interactive training and very informal with a touch of formal training. I did not catch on with interactive, role playing on the first day, but I caught on the second day. Recommendation to pass all the security and firearms tests....speed read ALL the material and work with the instructor. read more