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On Point Flooring

4.0 (8 reviews)
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Services - On Point Flooring

Carpet installation

Floor installation

Floor refinishing

1 More Service

Floor repair

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Carpet to Go - Concord - Our Holiday Sale is here, the perfect time to get new floors with FREE installation!

Carpet to Go - Concord

(7 reviews)

I selected this company to replace our floors after water damage based on my initial interaction…read morewith Fred, the district manager. He was attentive, knowledgeable, and took the time to help me find the perfect flooring match. Unfortunately, after the measurements were taken and my deposit was paid, the level of communication and customer service declined significantly. Updates were only provided when I reached out first -- there were no proactive calls, emails, or messages throughout the process. While everyone I interacted with was courteous, the lack of follow-through and communication created unnecessary frustration. On delivery day, no time window was provided. After calling to check, the truck arrived unexpectedly and damaged my mailbox without acknowledgement. After multiple attempts to follow up, I never got a response or resolution. The installer returned late the next day without notice or apology, and there was still no update regarding the damaged mailbox. Days passed with no outreach from anyone at the company. (The installer/ driver eventually replaced my mailbox about 6 days after the incident) The installation was also left incomplete, with visible nail holes and unfinished trim that I was not informed in advance wouldn't be painted (Pictures of "Completed" work). To date, I haven't received any communication or follow-up about these issues.

I had scheduled for Brian to come out to my home today for an estimate for flooring for my home…read more First he arrived 1:00 for a 12:00 appointment time then it took him over an hour to measure my downstairs, when multiple other companies have measured it in less than 30 minutes. He then came upstairs and appeared as though he did not know what he was doing at all. As I was working and speaking with a client he abruptly and very rudely slammed the carpet samples next to me as my daughter directed to come into the hallway because I had to go back to work and call a client because he took forever to measure my home, but he totally ignored her and walked into my office and slammed the samples next to me!!! I will never do business with this unprofessional company ever again. I am not sure why they feel like they can disrespect someone but that is not okay ever!!! Carpets To Go you need to train your employees on how to respect potential customers and their homes!!! This is a company I HIGHLY RECOMMEND NOT EVER DOING BUSINESS WITH!!!!!! I wish I could give them Zero stars!!!!

Carpet & Rug Superstore

Carpet & Rug Superstore

(22 reviews)

Starmount

I've waited a few months to write this review, and am even happier with my purchases now then when…read moreI walked out of the store. I searched online and in other box stores for area rugs for my living room and bedroom, but wasn't impressed or wanted to see/touch the rugs before buying. Happened to find this place through yelp and decided to give it a go! Amir, who is the owner and I think always there, helped me on both rug purchases. The first was the living room. I told him my concerns/wants and he asked questions (ex- high traffic area, pet situation, etc.) and actually took the time to educate me on the different rug options. While the prices are super fair and majorly discounted, you're still going to spend at a few hundred++ for a good 8x10 or larger rug, and I wanted to know what I was purchasing and get some personal help! These aren't your Walmart quality rugs, folks, and Amir is incredibly knowledgeable. He will help you :) When I went back a few weeks later to pick out an area rug for the bedroom, he thanked me for coming back and even threw in an expensive rug pad for free! While I don't have any other area rug needs at the moment, this would definitely be the first place I went to if the need arises! Several months after owning both rugs, I can state that the quality has exceeded my expectations, I felt great about the price paid, and I appreciated Amir taking the time to help without at all being pushy. Happy shopping!

Jim was a great help in picking out our carpet. The selection was great, the prices were too.read more

On Point Flooring - flooring - Updated May 2026

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