I hired Guesthop for about 4 years solid from the Pandemic of 2020 up until recently. Michelle and…read moreMisha were my contacts. Guesthop was always professional. And we had very few problems and whatever small problems there were, were quickly resolved. For any Airbnb hosts in the Bay Area I would highly recommend Guesthop as a great choice for Airbnb management.

I would not recommend this company. We unfortunately signed an extensive contract that we needed to…read moreread over more carefully. Here are some things to know: Guesthop will not help with trash removal- it is not something they do. If you cancel, Guesthop will take 50% of your earnings for any booking they obtained when you had them; that's right, 50 PERCENT. We are still paying them even though we canceled on August 8th. I just sent another check for $500...ugh. Ultimately, we will have paid them nearly as much as we earned for those 30 days. They will completely control your Airbnb calendar and charge whatever price they like. They dropped our nightly fee from $139 to $113 without our knowledge. We are now back up to $139 and fully booked without them. So far, we have paid Guesthop over $2,000 to manage our property for 30 days; our earnings were $5,000.00, AND WE WILL CONTINUE TO PAY THEM FOR MONTHS, even though we canceled. Keep in mind this does not include payment to cleaning staff. This payment is what Guesthop got for making phone calls and managing our calendar. When we had an issue, we still made multiple phone calls and went by the property to manage matters ourselves. We had someone break the window. Guesthop called one glass company, who gave an estimate for $2700, stating the entire window frame needed replacement. We said no; we got the glass replaced and had the pulley on the window replaced when we got home for $10. In addition, guesthop did not attempt to help us - stating the broken window was our fault. Even though three other professionals noted the damage was impact-related (i.e., someone threw something or put their hand through the window). The cleaning staff is excellent, and our property always looked lovely. If you would like someone else to manage your calendar, that's excellent, but we want to see our comments and what our guests are requesting or need. Guesthop takes away all access to your Airbnb listing. We learned our lesson: READ the contract carefully! We have found an excellent manager to work with that meets our needs. Final advice: shop around before you sign up with Guesthop.

We had Home Sweet Host help us get our short-term rental up and running and Jen, the owner, was…read moregreat to work with, she was courteous, professional, and always responded promptly when any issues arose. To top it off, we consistently had 5 star reviews from our guests and you can't do any better than that. If you're looking for a property management company, Home Sweet Host is a great choice.

I have worked with Home Sweet Host for the past 12 months. I can't recommend Home Sweet Host enough…read moreas a property manager. They've taken a huge weight off my shoulders in dealing with my Airbnb rental property. Here's what stands out: Excellent Communication: My guests consistently rave about how responsive and helpful Home Sweet Host is. They answer questions quickly and with a positive attitude. Maintenance on Point: Whenever there's been a maintenance issue, Home Sweet Host has been on it. They address things promptly and efficiently. Top-Notch Vendors: They've found reliable and high-quality service providers, like cleaners, which makes a big difference and has helped my property achieve Super Host status. Overall, Home Sweet Host has made managing my rental a breeze. They're professional, responsive, and take care of everything. If you're looking for a property manager who will truly look after your investment, look no further!

Had a great experience. Needed a short-term rental with literally a few days' notice, the agent was…read moreable to help me find one that was perfect, and also work with me to get the lease I wanted. Anytime we had an issue in the building she would get it fixed immediately. Overall a very smooth time living in a great building in SOMA. They make it easy, too - you pay rent, they take care of the bills, including utilities and TV/internet, at least where I was staying. It's great to write a single check each month and have everything else handled.

One of our vetted housing providers on LocalBigwig.com and the entire IERSF team is very…read moreprofessional and responsive. It's very easy to reach them for whatever we may need for our Guests. We have been working with IERSF for a few years now and they are great! The rental units are as described and they are clean, comfortable... ideal for the busy professional or a family in need of furnished temporary housing.

My wife, 1 yo baby and I lived on 1035 Sutter St for a year and had mixed reviews…read more The highs were a in-unit W/D in the city, updated appliances and the best building manager (Manny) I have ever had. He was kind, courteous and available to help at all times. The lows were the difficulty of securing parking, building layout, lack of communication with the Property Management, and rowdiness of the tenants. If you want to live in the city without children, this place is for you. Otherwise, find a place more accessible and affordable in the rental market.

Update: Withholding My Security Deposit…read more After moving out, and following Vera's response - Though a clarification was provided as to the water shutoffs, one was not provided to the 13+ months it took to then clean up the tarp, pile of pipes and other trash off the front lawn. The entry system does require a paid subscription to simply see who is at the door, which is a safety feature we as residents used to enjoy. I will not pay to have a SAFETY feature I once had, that my property management company has now taken away from me, while also raising my rent. Respectfully, regardless of the fact that I am no longer a resident, I did not reach out to the resident services e-mail. Even when I was a resident and did reach out to that e-mail, over half of my requests went unanswered. As they did to my Resident Manager, and the Ellie service that was also set up. So, no, the only complaints that seem to go anywhere are the public ones, which are then publicly responded to before being sent to the inbox abyss. However the reason for my return - I am now 29-days post move out and have not received a dime of my security deposit, nor a breakdown of any charges. I have sent a follow up e-mail and heard nothing. This is after my Resident Manager was a no-show to my move out walk through, and did not provide any 2-week walk through prior to this. My entire move out was an absolute mess, and now they are withholding my security deposit, bordering on bad-faith. 8 days past their legal window.

Gavin Coombs was fantastic…read more After getting used to his super concise emails, double or triple checking every step along the way, we managed to rent a beautiful house in Noe Valley that he has been managing for over a decade. I have already recommended Gavin to several friends and would recommend him to anyone who is *serious* about renting a new place. Do your homework... Gavin will be your broker.

Gavin Coombs is an acrimonious a**. I'm sure he buys his five star reviews, so sort them with…read morelowest first. His unprofessional behavior is astonishing. He refuses to ever talk on the phone, he only emails. His emails are short, lacking grammar and sentence structure, and very rude. His redundant behavior is astonishing. He once asked me to confirm my own confirmation. He will ask for a piece of information, something small and simple. Once you provide it for him, he will wait, then ask a follow up question (one that, on all accounts, should have been part of the original question), then repeat this process over days until an important date has passed, then he will very rudely blame YOU for taking so long.

They always respond as soon as Possible to any repair…read morerequests. Highly recommend! Thank you...

Lindsay Lightsey has been a great, responsive, caring manager for our building. Thank you, Lindsay!read more

This review is for the property at 350 Union St. I've read a lot of negative reviews on here but…read morehave to say that I had a different experience. I lived in this apartment for 14 months and truly enjoyed my stay here. I would have stayed longer, but my family was back on the East Coast and in the end I decided to relocate back home. A month or so into my stay I was having some back issues. I don't think my mattress was new and it was really doing a number on my back. I sent a maintenance request to Trinity through their online portal and within a day I had a brand new mattress. Same for my stove/range. It was old and dated when I moved in, but it worked, or so I thought. Cooking is the way I relax and one day I decided to bake, just to find that the oven temperature control wasn't working. What should have been in the over for an hour at 350 degrees was burnt to a crisp in 20 minutes. I again sent in a maintenance request via the portal and when I arrived home from work the next day I had a brand new range. Washers/dryers were also fixed promptly whenever I reported a problem. I'm giving this apartment complex 4 stars instead of 5 because there are a couple of things that could be better. The washers and dryers should accept debit/credit cards, or then have a change machine in the building. Having to go out looking for quarters was not fun. My apartment was also broken into once and I was robbed of various items. While the management responded right away, and had my lock changed on a Saturday night at no charge to me, I felt that more could be done to prevent people from getting into the building. Or at the very least install cameras. There was one camera by the mailboxes, but that was it. Overall I enjoyed my stay in the city by the Bay and if I ever have the need to live in San Francisco again I will be looking at this property, again

Trinity Management owned the building I live in now, which I moved into around 1986. I had about…read morethree years sober, and I was ready to attend school and take my DJ career a step up into actual radio. When I'd been in this building for a couple of months, I began to have chronic flu. Usually a flu goes away after a week or 10 days, but mine never did. I can't even begin to count how many doctors I saw. My sobriety went out the window because I couldn't sleep and was in terrible pain. I was diagnosed with fibromyalgia and post polio, but nobody really knew what was wrong with me. It was just a diagnosis so that I could take medication to relieve the symptoms of sleeplessness, pain, asthma, fatigue.. I actually managed to get through school, although my teachers knew I had some sort of mystery illness and they allowed me to come in when I could to do the work. Owing to my mysterious illness, I suffered loss after loss after loss. A huge loss in income..I had to give up my great job as a programming director in probably the top rated radio station in San Francisco. I became an invalid. Life went on this way for well over a decade, maybe longer. Sometimes I was OK and sometimes I was terribly terribly sick.. it had no rhyme or reason.. I'd been hearing from my downstairs neighbors that there was a terrible leak going into their apartment. People kept angrily moving out. Someone asked me if I was flooding the bathtub, although the copious amount of water was in another room. Then I heard about black mold sickness. I had all the symptoms. One day I was able to move my bed, and I pulled the carpet away from the wall and what I saw was the most horrifying thing imaginable. A huge patch covering practically the entire bedroom floor, of black mold and white fungus, and there was even a puddle. By then I'd been in the unit for probably 10 or 15 years. I couldn't move if I wanted to because I was too sick, and couldn't afford to. I could have made a good living but for the mold. It was pretty dramatic when I found that mold infested floor, but I knew the apartment had leaks. I had leaks in the closet, a lot of things I treasured were ruined. I realized that Trinity Management was aware that there was a catastrophic leak and they did nothing about it. They knew I was sick and did nothing. Another unit was opening up a floor down where I felt there wouldn't be this leakage and I was very attached. I'd been here at least 10 years by then. I found out that when you are being poisoned by mold, you don't always make good decisions. Staying in this building was a huge mistake. After I moved into the downstairs unit, I began to notice that every new neighbor was a "neighbor from hell" people who fought constantly, threw furniture, had screaming fights, ran up and down the hallway, drunks, my laundry was stolen, my packages were moved, and put back two weeks later, it just never got better. Did I mention that during the move, two Trinity employees kept hitting on me? Incredibly I've paid my rent every month except for the three month period I had to live in the living room, when I paid half. Before I found the mold, I'd had some nice neighbors but as each neighbor moved, they were replaced by an absolute neighbor from hell. About nine years ago, I began to hear loud whistling, ringing, and buzzing noises coming into my unit. I realized they had put neighbors in who were deliberately blasting amplified noise into my unit. Diabolical and evil! I recently made the decision I would no longer pay rent with the constant noise, so they put the building up for sale. It's been taken over by a woman I would refer to as "unfriendly". God only knows what lies they've told her about me. And here I sit with a horrible, very loud, whistle and buzzing noise coming through the walls and two earaches..By my count, 14 dreadful neighbors have been moved into the three units surrounding me. Avoid Trinity Management like you would a plague. It's been a long, slow, painful, descent. Moving into this building destroyed me. Trinity ruined my life..don't risk yours.

Stayed here during the Pokemon Worlds event in San Francisco. It's conveniently located next to…read moreUnion Square and public transportation. The staff and everyone was welcoming and accommodating during our stay. If you arrived early before check in, they are able to hold onto your bags so you are able to explore the area, grab something to eat or just rest. There is a rest area on the 8th floor, including a small gym and sauna. Just make sure to check in the kiosk or desk. The view on the 8th floor is pretty decent of the neighborhood skyline, but there are ample chairs and tables to rest. Rooms are surprisingly bigger than expected, a lot of foot room for three people, but I believe there are different sizes as well. The room we were in was on the 5th floor and it had a kitchenette. Interesting layout: having the kitchenette leading to the bathroom. Since we were on the 5th floor, the sounds of the city were loud, especially during street cleaning days, and there was this weird noise coming from our room, not too sure what it was but it sounded like a mechanical hum. Overall, experience at the Donatello was great and I wouldn't mind staying here again when there is an event or if I wanted to stay in the city.

It is located central to everything. Less than two blocks away from Union Square, shopping and…read moredining. It's walking distance to Chinatown too. It is an older building but beautifully remodeled. Has all the amenities that you need including on site valet parking which is about $49 a night, hot tub, gym, and game room. They have an Italian restaurant on site with live music but we did not get to check it out. They also have a rooftop lounge. I love the views from up there. They have a happy hour menu $7 drinks. They also have complementary coffee and tea up there. Only one elevator worked at the time and it's a bit slow. The front counter, bell boys, and ballet were all very nice and welcoming. Each time we arrived they would say "welcome back". The rooms are well equipped with microwave, dishes, dishwashers, and refrigerator. The game room is located near the lobby. They also have a little snack shop with self-pay on that first floor. Overall, nice stay!

Micheal Simpson didn't have to show me another property on the fly, but listening to my needs, he…read moredid. And he went above and beyond- he drove me there! I'm very happy to report I was approved and signed my lease not 24 hours later. It was a very challenging apartment search for me and he really saved the day. I don't plan on moving anytime soon now, but if I were going to, he'd be my first call. Period.

Rent SF sucks not only can you not get through to anyone ever contact anyone or get someone to ever…read morelook at an application but we had a $500 deposit stolen from us and never got it back and we didn't even get into a house or anything we did an application that required a $500 deposit that we were supposed to get back they'll give you a s***** Studio for $3,000 and then expect you to pay a deposit which is not ethically moral or systematically just these aren't just houses in finances these are people's lives and everyone deserves a home I think rent SF needs to take a couple steps back and look at themselves as a company as an organization and add morale to their policies add understanding to their conduct and include empathy as a package deal