Very nice hotel with newer furnished rooms. Beds are comfy, desk area is very nice for the…read morebusiness travelers and always a benefit when there is a refrigerator. There's a sitting area as well so makes the room pretty spacious. For the bathroom, different layout than most Courtyards where the sink area is outside the bathroom it works although the counter space was quite limited. A big plus especially for this area is free parking and definitely lots of it. It's located more in Richmond than Berkeley but I liked that it was located near the freeway but not that close where you could hear the traffic. Unfortunately there weren't stores or restaurants with walking distance but they do have a bistro that serves breakfast and dinner and also a bar. Staff is very friendly and helpful.

Pros: Great location, near plenty of stores and restaurants…read more Stayed here 4 nights, 5 days in Nov 2025. Joshua at the front desk was very welcoming and kind. Property well maintained, clean, and area felt safe. Plenty of free parking. Nice bistro. Loved the breakfast plate with eggs, well seasoned potatoes and bacon. They also make a nice breakfast sandwich. Starbucks coffee is featured at the bistro as well, tasted great. Rooms are comfortable and best of all, warm. We went during Thanksgiving so the area can be cold, was nice to come back to the warm room. Comfy beds, slept very well, nice selection of TV channels with Netflix, Prime, Youtube available as well with your login as well as local channels. Areas of improvement: Our room was not cleaned at all for the first 3 nights. They only offer every "other" day cleaning so this was very disappointing to come back to an unattended room late after Thanksgiving with family. I even asked them to make sure to clean at the front desk on the way out! The couch and ottoman in the room are dirty. Visible stains on the cloth as well as the pillows. Did not want to sit on it at all. Bistro only has one person working the front. Eduardo was working his butt off and needs a serious raise!! During one of our mornings, there was a line of about 3 people so we opted to eat elsewhere because we read online it can take very long. Marriot, please have two people working the bistro. Poor guy was taking orders, making coffees, doing it all up front. Also, chairs in eating area were dirty, needed wipedown. Elevator needs repair, only 1 of 2 was working, and it wasn't very smooth. Very hurky jerky. It also needed major cleaning. The walls of the stainless door unclean. Elevator floor was also dirty. It looked like it was only vacuumed once during our stay. Need to fix the lights that number the floors as well, small things count! Thank you for the free breakfast coupon for not having cleaned our room, we did appreciate that. Overall, room was good (minus the couch). I'm hoping these issues will be resolved because there were definitely some nice things about this place.

Clean, spacious room with kitchenette. Not really a fan of the bathroom door though lol. The lobby…read moreis under construction so you have to exit and go all the way around when leaving

Holiday Inn San Pablo i, today is my worst experience, our family always stays there whenever we…read morevisit our other daughter who lives nearby the Inn. I encounter this Maria person, she's in charge of the food express, the first time we mer her and succeeding times, we're all nice to her, because i believe they needed motivation on this kind of work, ,first time we ask her if she can cook the bacon crispy , cuz its undercook, she agreed, then next day it is undercook, ask her the next day to make it more crispy for me, she told me the management told her that is what it iis, but when we go to other locations, its crispy, when we check in yesterday , she's there again, the bacon is undercook, when she go on gacation her replacement lady makes it right. I complain to the front desk, it may seem petty but it is my opinion

I love this historic place in Pt. Richmond. I've stayed here multiple times and I've always been…read morevery pleased with their charming rooms. I will go as far as to say I won't stay anywhere else in all of Richmond. This place is so close to all the cute shops and yummy restaurants that Pt Richmond has to offer and the price is very reasonable. It's actually two separate buildings. One is the historic hotel plus restaurant, and there's a smaller annex just a few steps away on another street. I've always stayed in the annex, but someday I'll book the main hotel. If you're ever in this area, don't hesitate to stay here. You'll be glad you did. I think it's wonderful.

A nice cozy historical spot to meetup with friends for dinner and drinks, or a romantic night out…read more I enjoy coming to this side of Pt. Richmond, so rich in history. You're almost transported to an old spot in Virginia City, but it's in the Bay Area. The entrees are savory, the drinks are strong, and staff are attentive. Very welcoming restaurant, except when it's super quiet right after the holidays, live music may not happen. One day, I want to stay here and have breakfast in bed or simply walk downstairs. It's adorable, glad the new owners re-opened after Covid, be a waste not to. 'Til next time ~ cheers and see you on Yelp (SYOY)!

10/10 it's great nice customer service and I came from all the way from New Orleans and it's great.read more

They deserve a ZERO, even worse, after contacting Best Western CS about a horrific stay involving…read moreunbelievably rude employees and unacceptable levels of cleanliness along with minimum tolerance for what is acceptable in health and safety at a hotel. I would sleep in my car or couch surf long before I would ever consider staying here again. I'm also planning to avoid Best Westerns in the future.

Thank you for the reply, but just so you know it wasn't another outlet to book it was your website…read moredirectly so it was what you offered online not a 3rd party and your team still wouldn't book for the price it was online. Like I said your website was not working and I showed them the price it was showing, definitely wasn't my fault your system wasn't letting me complete the transaction online Again no worries we found another hotel to stay at thank you

I was skeptical as I drove up to this hotel from the look outside. It looks fine but it wasn't what…read moreI was thinking it reminded me of maybe a dressed up apartment building when I drove up. But I will tell you looks can definitely be deceiving. The lobby is clean and the staff friendly and accommodating. The room was small but well maintained, clean, and very modern decor almost posh. I was traveling on business and this hotel ranks high on the best (without a full kitchen in the room) hotel I've stayed in on business travel. Quiet! And I mean church mouse quiet. I got the best sleep and no loud guests or door slamming. They offer valet parking in which it was $29 per evening. The valet parks the car in the hotel garage. They offer breakfast (hot or cold) that you could have brought to your room or you could go to the lobby dining area and enjoy. The breakfasts are for a cost. They offer free beverages in the lobby like fruit infused water, tea and coffee. Security seems on par as I felt safe in this hotel. There are some cool walkable restaurants and stores around the hotel. The staff were all nice to me. I recommend this hotel.

Convenient location a couple blocks from BART station. Room was large and clean with updated…read moreflooring and paint. Daily housekeeping was nice; however, First Day: they took my personal wash cloth I brought from home and left no bar of soap. Second Day: they left us NO bath towels! I called the front desk to have them bring towels. Woman working the desk refused to bring them up. I had to be further inconvenienced and go down to the front desk to get them, where the employee had a nasty attitude. Not the experience I was looking for after a long, tiring day of walking all over SF . Don't expect much in terms of service or amenities. You get what you pay for!

Walked into the lobby, and despite it's stated on the website, that it's a non smoking facility…read morewith signs plastered all over, the whole hotel reeked heavily of weed! Got to our room and found a cracked window, moldy shower and crumbs all over the couch! Went to the lobby and we were offered another room. Although it appeared cleaner and we took it, we made the decision to not return to the room after we had dinner and just drove home. The vibe in the place felt unsafe and although we lost $$ on not using the room, I don't think I would have been able to rest in that place.

I've stayed at multiple Extended Stay locations, and while I've had some decent experiences in the…read morepast (including good continental breakfast options), this particular stay was one of the worst. Despite charging top-tier prices--comparable to the Courtyard Marriott--the accommodations were outdated, unclean, and poorly managed. Filthy and Poorly Maintained The entire building smelled like dog urine and smoke, including the hallways and elevators. Elevators had accidents from dogs (urine and feces), and the staff did not clean them promptly. Room furniture and appliances were old and worn out--not worth the price they're charging. My bathtub was stained pink, and cleanliness overall was questionable. Overpriced with Minimal Services They treat the hotel like an apartment complex, yet they barely provide cleaning services. Rooms are only cleaned every three weeks, and guests are expected to take out their own trash--all while paying nearly $3,000 a month. They don't even have smart TV options. How lame!! Breakfast was a joke--just coffee and muffins. No toast, fruit, or real breakfast options for what they charge. Unethical Pricing & Sneaky Fees Amanda, a front desk staff member, removed me from the system when I was extending my stay--this resulted in losing my lower rate and being quoted a ridiculous $3,300 per month. No one informed me about corporate discounts--I had to find out online that I was overpaying. They deliberately locked me out of my side entrance access and messed with my reservations in an attempt to overcharge me. When I checked out early, they refused to provide a receipt--I had to video call and take screenshots just to document my charges. Later, I discovered sneaky late fees and rate adjustments, meaning I likely overpaid. Rude & Shady Staff The staff had a "nice nasty" attitude--acting polite on the surface while overcharging and making things difficult behind the scenes. The manager was condescending, pretending to care when I checked out early, but was clearly upset I figured out their pricing scam. They watched me on security cameras and revoked my key access to certain areas without notice. They kept calling about a smoke detector issue that wasn't real, seemingly to intimidate me. Sending maintenance staff up to my room in the day when I was working remotely in my room. Final Verdict: Stay Away! This place is run by incompetent and shady management that tries to squeeze every penny out of guests while providing filthy, outdated accommodations. They might have gotten extra money out of me, but they lost a long-term customer. I had a six-month housing stipend and would have stayed, but their dishonesty and poor service made that impossible. Do yourself a favor--stay at the Marriott next door (do your research first) or explore better options. Avoid this place at all costs!

DO NOT STAY HERE IF YOU FEAR FOR YOUR SAFETY. It is horrible like a CRACK HOUSE everything is…read morebroken down and so filthy & old. It stinks like feces & urine EVERY WHERE. Upon entering the room, I was immediately met with an unpleasant smell, and I began to experience an allergic reaction. We proceeded to the front desk to request a refund from the receptionist, Cecilia. She informed us that they would inspect the room to determine if it had been occupied. We insisted that she come to assess the room immediately to ensure transparency regarding our refund request. Cecilia did not come to inspect the room and mentioned that they would check it later. I requested to speak with the manager, but none was available at that time. We agreed to call the manager. When I called, I spoke with the manager, Durga Dhakal, to inquire about the status of my refund. He did not request any information and simply stated that a refund could not be issued because the bathroom appeared to be used. I clarified that I had not touched anything in that unclean bathroom. He claimed to have taken photos of the restroom. I asked him to email me those photos to prove that the restroom had been used. He hesitated and eventually admitted that he did not have any photos. Avoid this place; you risk being robbed. The staff is horrible, customer service is terrible, and there are FLEAS,ROACHES & MICE everywhere.

Okay but be aware. My first attempt I was given a room extremely far away; it was dirty to the…read moretouch, my deadbolt didn't work, and the lock to the balcony door was completely falling apart (and didn't lock). I left immediately bc I wasn't safe. My second stay I'm in building 2, and the room is clean and my doors lock. It wants to be bougie real bad--and it's not--but it's solid. It is 5 buildings that all connect, kind of, with a center courtyard. Don't get lost! Guest laundry, decent enough gym (though cardio and weights are separate), pool, and hot tub. Hilton, you gotta start telling us in the app when there's a hot tub! Front desk staff all very nice. There were 0 available rooms until nearly 3 pm. It's in desperate need of at least a mini renovation (new paint, eCheck your locks, know there are some rough rooms and be ready to switch, but I'm glad I gave it a second chance because it's fine.

Please stay far away from this hotel. The odor throughout the property was overwhelming and…read moreunpleasant, with strong smells of mold, mildew, and cigarette smoke everywhere. The host at the restaurant was unfriendly to the point where I almost walked away, although I will say that the waitress I had was very kind. I requested housekeeping multiple times during my stay. I was later told it was not completed because my "Do Not Disturb" sign was up during cleaning hours. However, during previous stays at this hotel, staff still knocked on my door to ask when they could return to clean the room, which made this explanation extremely frustrating. On two separate occasions, front desk staff told me directly that my room would be cleaned, and it never was. One front desk employee was dismissive and spoke to me with an attitude that made me feel disrespected. To make matters worse, the hotel uses automated text messages sent from "Glenda." I responded around 11:30 AM requesting housekeeping because I had work calls scheduled. I left my room for a period of time, returned to find it untouched, and later received another text stating they were unable to clean my room due to a high volume of rooms. This contradicted what I had been told earlier and was extremely disappointing. The room itself is in serious need of updates. The walls are extremely thin--I could hear doors slamming, people yelling, and even the person in the next room using the bathroom. The lack of soundproofing made it impossible to rest or work. For someone staying away from home, this was one of the worst hotel experiences I've had. I ultimately checked out early and went straight home.

This is the worse motel in this whole Bay Area! Filthy, floors baseboards, bathrooms. No freezer…read morein fridges. Repeat use of sheets and blankets, filthy chairs, cracks in walls and windows they don't mop the floors my socks were so dirty when I walked on them. Stayed several days here and they put me in the nastiest one here changing once. Don't come here you would be terribly disappointed!!!' Not to mention the cleaning staff are rude when ask for clean towels and toilet paper. Disgrace! If I could I'd give a 0 for sure

For this price this place is perfect No smell, clean and…read morequiet. Check pictures I uploaded pictures for better understanding

My family and I always enjoy staying at Residence Inn--it's our top choice whenever we visit…read moreBerkeley. The hotel is only about a 5-minute walk from the campus and very close to BART, with plenty of shops and great restaurants nearby. The room is very well organized, the bathroom is spotless, and the bed is perfectly comfortable--not too soft or too firm. Having a kitchen in the room is extremely convenient and makes our stay even better. I especially want to mention the front desk service--Georgina is amazing! She is extremely attentive, friendly, and always provides professional and thoughtful service. Thank you for making our stay so pleasant! Great location with clean, spacious rooms and the best front desk service. Highly recommend this place--we will definitely be back!

What's not to love about this Marriott brand hotel? It's located in a safe part of Berkeley next…read moreto U Cal and short walking distance to fabulous restaurants, cafes, ice cream shops, banks, and museums. The hotel looks brand new inside, super clean, super friendly staff and valet, and free Hersheys chocolate and water bottles when you check in. Our corner hotel room / suite was pretty spacious with kitchenette, 2 TV's, bathroom sink separated from the toilet and shower, comfortable double beds for our party of 3, and 3 windows giving us sight lines of U Cal football field and the Oakland Bay bridge and SF skyline. My wife just loved this place and we would love to come back.