Very nice hotel with newer furnished rooms. Beds are comfy, desk area is very nice for the…read morebusiness travelers and always a benefit when there is a refrigerator. There's a sitting area as well so makes the room pretty spacious. For the bathroom, different layout than most Courtyards where the sink area is outside the bathroom it works although the counter space was quite limited. A big plus especially for this area is free parking and definitely lots of it. It's located more in Richmond than Berkeley but I liked that it was located near the freeway but not that close where you could hear the traffic. Unfortunately there weren't stores or restaurants with walking distance but they do have a bistro that serves breakfast and dinner and also a bar. Staff is very friendly and helpful.

Abhorrent communication that led me to feeling unsafe. I am not sure if they are running scams but…read moreI was asked to put myself in financidal risk to receive a booking that was paid for already by my company. Leslie, front desk employee, informed me that my 3-month reservation had been canceled upon my arrival to check in on 10/25/26. No attempts were made to inform me before my reservation was canceled. I was informed that they would need to charge me $4500 for incidentals in order for me to check in. I asked to shorten my stay to 2 days because this sounded fishy and I had no place else to go. They charge $100 for incidentals instead. After checking in I noticed that the wifi was not working, I received messages on my computer to contact the front desk. Leslie said she rebooted the wifi router, however the wifi did not work still. I was told that there was nothing else she could do, there was no attempt to ameliorate this after that discussion. The next day, a housekeeper told me that I was due to check out. I discussed staying until the end of the week. I explained my concern about the ridiculous amount requested for incidentals. He extended my stay and explained I would need to place a hold on my card for $350 for incidentals. I asked if there could be a waiver. He asked if I could place a $200 or $250 hold on my card instead. I said no. He then asked the manager Jennifer Gee to join the conversation. She said that due to policy they would need to charge $350 to extend my visit to the end of the week. I asked why I was offered 4 different incidental charges by 3 different people. She said the policy is 50 dollars a day for 7 days. This still doesn't make sense as I would only be extending my reservation by 3-4 days but they were asking to hold a new charge of $350. I asked her how the front desk staff was planning on decreasing the incidental rate to 250 instead of 350, her response was, "I don't know." I expressed my concern about these interactions, and she said she would make sure that her staff are re-trained. I asked to extend my stay just until the following day because I had no place to go immediately, I asked to check out on 10/27. To my surprise there was no additional $50 per day incidental charge to do so, which again is further evidence of poor communication. Josh explained there was no additional charge because I already was charged $100. Therefore, I was charged $100 for incidentals for a 2 day stay, when my original reservation was only re-instated and changed to a 1 day stay without my knowledge.

You know that nightmare when your home's water heater blows up?!…read more And that's how we ended up coming through here since it was gonna be a couple of days before that gets fixed. I booked my reservations via Expedia. Luckily, there were a few rooms available even on a last-minute/emergency basis. Checked in on an early evening and the host wasn't all that friendly or open. I didn't really care much about it, I just wanted to get in the room and take a shower. The check-in process was swift, so that was cool. I was also told that continental breakfast is available from 6-930am. From what I observed, room is clean. Like, sanitized clean. No hint of any musk or odd smells. I inquired if they had a bar or the kitchen open and was told they weren't. (Understood - pandemic and all) so I was forced to go out to get some grub. On my way back in, I asked the same host if I could have some utensils. He was a bit more interactive this time around and gave me a couple of sealed sets. He even managed to crack a sincere smile. (He should smile more often, he looks more welcoming, not to mention he looks good!) Nothing special with their continental breakfast but grateful nonetheless. I did a check out with a whole different set of staff and they, too, were pretty nice and friendly. Good stay overall. Should I have any other home emergencies like I did on this run, this will be my go-to.

Good location transportation wise. Very nice, clean, and modern rooms compared to the rest of area…read morehotels for this city. Slow to lift $250.00 security hold, at least this was my last experience with them. Be sure to get your receipt when checking out.

The lobster ravioli? Muah, chef's kiss. Rich, tender, and that subtle lemony taste, Perfect. As for…read morethe calamari, it was easily the best I've had in the Bay crisped just right, well seasoned. I remember the head chef used to work at Italy on Gilman, and I was honestly upset when I found out they were closing. But then I found out he moved over to Hotel Mac. Fabio Bucio is one of the greatest chefs in the Bay Area. The kind of cooking that makes you forget everything outside of the meal in front of you.

The Hotel Mac (built in 1911) is a historic hotel and restaurant located in Point Richmond. The…read moremain hotel is listed on the National Register of Historic Buildings. The hotel originally closed due to a fire in 1971, but it reopened in 1978. The hotel came under new ownership in 2013 and had a brief shutdown during the COVID-19 pandemic. The restaurant space was leased out in 2023 and reopened as Biancoverde at Hotel Mac. [Check in]: Our party had one of the most interesting hotel check-in experiences. I originally booked through the Capital One Travel portal. Unlike other standard hotels, this hotel has no front desk. Guests planning to arrive outside of normal check-in hours are supposed to receive an email within 24 hours before arrival with check-in instructions and an access code. The hotel does not allow check-in after 12 AM and the room is ready at 3 PM. Our party arrived at the Hotel Mac at 8:45 PM only to realize that the front entrance (Washington Ave) is for the restaurant (Biancoverde) while the side entrance (Cottage Ave) is for hotel lodging. I pushed the "Ring for Manager" button but received no immediate response. After waiting for two minutes, a lady got out of her parked car on the street and said that she had been out and heard the doorbell ring. [Issues with check in]: Apparently the manager said she was unable to send me instructions by phone or email because I booked through Capital One Travel and the platform didn't show my actual email and phone number. Once I gave the manager my phone number, I received the full instructions. It was not until this moment that I realized our party was going to stay in the Hotel Mac Annex rather than the actual Hotel Mac. Our party had no trouble getting into the Hotel Mac Annex as the entire check-in process was contactless. The building's front door code, room code, location of the annex, location and entry codes for the designated parking lot, and Wi-Fi password were provided by text. [Parking]: The parking lot right next to the Hotel Mac restaurant is for restaurant customers only. The actual hotel parking lot is a gated lot just steps away (21 Washington Ave) with a gate entry code and a separate pedestrian gate code. [Price]: Approximately $185 per night for a queen bed at the Hotel Mac Annex (36 Railroad Ave). [Experience]: I was able to hear railroad sounds, so I recommend not leaving the window open. Our party could not hear much outside noise once the windows were closed and the hotel also provided disposable earplugs next to the bed. The old-school central AC controls was functional and the room was nice & cool at 70°F. The shower water pressure was good and the water was hot. It would have been nice if one of the bottles had been labeled as body wash or conditioner. Hang the "Do Not Disturb" sign on the door to skip housekeeping service. The text message included a number to text for any issues. No microwave, but there was a K-Cup machine. The hair dryer and mini-fridge were in the drawers and the room also had a small TV. The text message also included a website about what to do while visiting Point Richmond ( https://www.pointrichmond.com/ ) and Rosie the Riveter WWII Home Front National Historical Park was at the top of the list of recommended places to visit. [Check-out]: Check-out is at 11 AM. I went back to the Hotel Mac and pushed the "Ring for Manager" button for check-out. The manager popped her head out of a window above and said that I did not have to do anything for check-out and can just simply leave. [Conclusion]: The one word to describe this hotel is charming. This hotel pays attention to small details from the towels, toilet paper (yes you heard that correctly), mirrors, vase, bookshelf, bathrobes, etc. There was a slight noise issue from the railroad, but once the window was closed it became a non-issue. The room was a bit small, but it had all the essential items. Overall, it was a pleasantly positive and memorable stay.

You get way you pay for. It was clean and seemed safe. My room had an order that was masked by…read morecleaner. The cleaner smell was so strong. I had to turn off the lihts and leave door and windows wide open and sit in the dark but the smell never left. I could not sleep the 1st night. I asked front desk if we could change and they said they were full but check in the morning. Front desk said they may be able to once we checked out by 12pm but we weren't going to be around by then but they could send a cleaner. It didnt help. So we had to spend another night there. We asked for a discount but they didnt give us one. It was room 138. The smell they were trying to hide was from the bathroom. Other than that it was a clean place. I knew by reviews that we had a 50/50 lol

Our room was repulsive, disgusting, and just gross. First, not only was the door jamb mangled and…read morehad signs of forced entry, but the bathroom door did too. The bathroom shower rod was hanging off the walls, and is on the verge of falling. As a result, the aging shower curtain would bunch up in the middle causing water to splash out on the sides. This resulted in water spraying out onto the floor. Showers were cold. No warm water. Floors weren't that clean and walls were scratched up. There was a blackout curtain that was ripped up that let the bright sun in in the morning. The rip was partially patched up with white packing tape. And I say partially because there were cracks in the blackout curtain that let light in in the morning. The mattress was slightly better than a futon. And the pillows were only slightly larger than a human head. I swear I could feel bugs crawling through my hair at night.

Best kept secret won't be secret for long - this little hotel is a modern boutique hotel…read moremasquerading as a Best Western - it packs in so much value for the price and has warm and friendly service. This is my first stay here and I'm so glad I selected it! Camilo the night front desk manager was very welcoming, kind, and helpful in every way. Thanks for the wonderful welcome and making me feel right at home! Great service deserves a great review! The property is completely new/updated, modern, very clean, and pretty quiet. It's located in the very walkable neighborhood on University Avenue close to Trader Joe's, Target, UCB, Target, and an eclectic collection of interesting restaurants within walking distance. The rooms are functional and thoughtfully designed for a comfortable stay, for studying, including extended stays as it has great little drawer, shelves, and other little built in storage space. I love the views from room 308, which has corner windows and lots of natural light. The rooftop is a beautiful place to watch the sunset. The bed is a touch on the soft side but I still slept well. The bed is more full sized than queen but it was fine as I had it all to myself. There's a complimentary coffee and tea bar, kombucha on tap for sale; breakfast to order from a local restaurant delivered to you, Keurig in the room with complimentary bottled water, a mini fridge, water glasses and glass mugs in the room, a programmable safe, ironing board, Kleenex branded tissues, Drybar toiletries including their nicely formulated lotion, valet parking, bikes for you to ride, the list of amenities goes on and on! Someone put their heart into this little place and it shows! I didn't check yet if they have a gym but you could easily get your workout by walking up and down University Avenue. Oh and they have bikes, and two TRX in case you want to work on your split ring tricep dips on the rooftop while watching the sunrise lol. This place is a hidden gem for now, but probably not hidden for long. You won't regret staying here! Update! This place is still great, they are undergoing some renovations. Rosie the day manager was really wonderful too, offering to move me to a different room as my AC wasn't working. The service makes up for the little hiccups, kudos to the staff for looking out for my comfort!

Pleasant stay. Clean and quiet room with friendly front desk staff. It seems right on the border of…read morea sketchier neighborhood. But also very close to really quiet Berkeley residential area.

This hotel was excellent for my five night stay visiting family in Albany. The housekeeping is A+,…read morecleaning and making bed daily. The check in was easy and hotel staff friendly. The room is huge with a king bed and good mini fridge and microwave. Sure beat paying $300/night at the Berkeley marina hotel or an AirBnb without AC in July.

The front door is locked when you arrive. They buzz you in. When you walk towards the elevator -…read morethe first floor started to smell bad. I checked into my room on the third floor and immediately noticed the smell of cannabis smoke. The room literally smelled like an ashtray. Floors are not as clean either, there were small dead bugs in the corner near my bed. I went downstairs to talk to the front desk but they couldn't give me a new room because they were all booked. Yes this hotel is on the cheaper side - but you are risking comfort.

Most Extended Stay Americas are pretty decent, but this one was not. I'd look elsewhere if you have…read morethe option. Check-in and service were fine, but the rooms felt older and dated. The hallways smelled of mildew or urine, the bathtub was stained, and the water pressure was basically nonexistent. The kitchen was essentially empty--no plates or silverware--though those are available to rent at the front desk. Our bathroom had soap but no shampoo, so we had to go ask for it. Aside from those issues, the accommodations were otherwise fine. I liked the location because it was close to our destination the next morning, and the surrounding area seemed okay. The front doors, though, looked like they could stop a tank.

I've stayed at multiple Extended Stay locations, and while I've had some decent experiences in the…read morepast (including good continental breakfast options), this particular stay was one of the worst. Despite charging top-tier prices--comparable to the Courtyard Marriott--the accommodations were outdated, unclean, and poorly managed. Filthy and Poorly Maintained The entire building smelled like dog urine and smoke, including the hallways and elevators. Elevators had accidents from dogs (urine and feces), and the staff did not clean them promptly. Room furniture and appliances were old and worn out--not worth the price they're charging. My bathtub was stained pink, and cleanliness overall was questionable. Overpriced with Minimal Services They treat the hotel like an apartment complex, yet they barely provide cleaning services. Rooms are only cleaned every three weeks, and guests are expected to take out their own trash--all while paying nearly $3,000 a month. They don't even have smart TV options. How lame!! Breakfast was a joke--just coffee and muffins. No toast, fruit, or real breakfast options for what they charge. Unethical Pricing & Sneaky Fees Amanda, a front desk staff member, removed me from the system when I was extending my stay--this resulted in losing my lower rate and being quoted a ridiculous $3,300 per month. No one informed me about corporate discounts--I had to find out online that I was overpaying. They deliberately locked me out of my side entrance access and messed with my reservations in an attempt to overcharge me. When I checked out early, they refused to provide a receipt--I had to video call and take screenshots just to document my charges. Later, I discovered sneaky late fees and rate adjustments, meaning I likely overpaid. Rude & Shady Staff The staff had a "nice nasty" attitude--acting polite on the surface while overcharging and making things difficult behind the scenes. The manager was condescending, pretending to care when I checked out early, but was clearly upset I figured out their pricing scam. They watched me on security cameras and revoked my key access to certain areas without notice. They kept calling about a smoke detector issue that wasn't real, seemingly to intimidate me. Sending maintenance staff up to my room in the day when I was working remotely in my room. Final Verdict: Stay Away! This place is run by incompetent and shady management that tries to squeeze every penny out of guests while providing filthy, outdated accommodations. They might have gotten extra money out of me, but they lost a long-term customer. I had a six-month housing stipend and would have stayed, but their dishonesty and poor service made that impossible. Do yourself a favor--stay at the Marriott next door (do your research first) or explore better options. Avoid this place at all costs!

We took an overnight family vacation over Labor Day weekend to celebrate Mom/Grandma's birthday…read more(three rooms, all featuring beautiful marina views). The Good: Scenic Views: Incredible views of the Berkeley Marina, San Francisco Bay, and the Golden Gate Bridge in the distance. The marina-view room was well worth the upgrade over the courtyard view. Location & Outdoor Access: Beautiful walking trails directly outside around the marina, perfect for scenic walks. The kids enjoyed the nearby park (swings, slides, monkey bars), though the Berkeley Adventure Playground was unfortunately closed for the holiday. Housekeeping Staff: The housekeeping staff was the highlight of our stay. Every member I encountered was remarkably warm, welcoming, and helpful. Family-Friendly Amenities: The kids loved the indoor pool and hot tub, and the property also features a sauna, a fitness center, and outdoor games (Cornhole) in the courtyard. 12:00 PM Check-Out: The noon check-out allowed us enough time to enjoy a morning walk and a swim before leaving. The Bad: Frustrating & Stressful Check-In: The front desk's handling of a third-party booking issue was remarkably poor. My mother booked through Expedia since it was cheaper than booking directly, which is disappointing for a Hilton Rewards member (hotels should offer the best prices directly to guests). Instead of addressing the issue immediately, staff sent my elderly mother to her room without a resolution. This resulted in multiple calls and transfers, an unanswered front desk line, and a walk back downstairs and three buildings over to handle it in person. The ordeal took nearly an hour and required speaking with a manager, ultimately leaving my mother in tears and setting an unwelcoming tone at the start of the trip. When I asked why front desk staff aren't empowered to help guests immediately with welcoming solutions, the manager offered little explanation beyond needing approval and looking visibly embarrassed. When I followed up to ask why staff didn't just ask for that approval immediately rather than sending us on a wild-goose chase for an hour, I was met with a simple shrug. Unwelcoming Room Greeting: Following the check-in ordeal, the arrival note in our room addressed to "Dear Valued Guest" focused immediately on quiet hours and no-party policies, rather than a genuine welcome, making us feel regulated rather than valued. Small Double Beds: Two-bed rooms featured full-size beds rather than queens, which felt cramped. Pool Area Maintenance & Layout: Severe lack of seating (only 8 seats for roughly 30 guests), leaving families to place belongings on wet floors. The pool ran out of towels the next morning, and the house phone in the pool area to request more was out of order. Exorbitant Parking Fees: Self-parking is $45/day ($47 for valet), which adds up drastically when traveling with multiple vehicles. Extreme Price Gouging: A small lobby market purchase (3 bottles of water and 1 Gatorade) came out to $48.50. While the cashier was sweet and apologized for the prices, the markup felt unreasonable. Final Thoughts: I would stay here again mainly for the beautiful location if the price was right, though I now know to bring my own food/beverages and manage expectations regarding service. While this property is listed as a 4-star hotel based on its amenities, and I believe any hotel has the potential to deliver 5-star service, the DoubleTree by Hilton Hotel Berkeley Marina ultimately operated like a 3-star hotel with 2-star service during our stay.

This review is strictly for the restaurant. The breakfast here is grossly overpriced for the dismal…read morequality and unprofessional service provided. To start, wait times are excessive. When our food finally arrived, it was completely cold, and our server had vanished. The eggs, ordered over-medium, were runny and undercooked even for over-easy. When I brought this up, the server merely made excuses and offered zero solutions. Ironically, she only asked if I wanted a remake once the check was delivered and it was time to leave a tip. On top of that, the coffee was practically translucent brown water, and refills come with an absurd $7 charge. Service communication is utterly dysfunctional. One staff member checked in on our table, only for another server to step in and bluntly tell us to ignore the first woman because she was "new and knew nothing." Throwing a colleague under the bus in front of customers is rude, tacky, and completely unprofessional. There is zero leadership presence on the floor to maintain standards. Cold food, price-gouging on basic beverages, and petty staff drama make this an easy place to avoid.

For this price this place is perfect No smell, clean and…read morequiet. Check pictures I uploaded pictures for better understanding

This is the worse motel in this whole Bay Area! Filthy, floors baseboards, bathrooms. No freezer…read morein fridges. Repeat use of sheets and blankets, filthy chairs, cracks in walls and windows they don't mop the floors my socks were so dirty when I walked on them. Stayed several days here and they put me in the nastiest one here changing once. Don't come here you would be terribly disappointed!!!' Not to mention the cleaning staff are rude when ask for clean towels and toilet paper. Disgrace! If I could I'd give a 0 for sure

My family and I always enjoy staying at Residence Inn--it's our top choice whenever we visit…read moreBerkeley. The hotel is only about a 5-minute walk from the campus and very close to BART, with plenty of shops and great restaurants nearby. The room is very well organized, the bathroom is spotless, and the bed is perfectly comfortable--not too soft or too firm. Having a kitchen in the room is extremely convenient and makes our stay even better. I especially want to mention the front desk service--Georgina is amazing! She is extremely attentive, friendly, and always provides professional and thoughtful service. Thank you for making our stay so pleasant! Great location with clean, spacious rooms and the best front desk service. Highly recommend this place--we will definitely be back!

What's not to love about this Marriott brand hotel? It's located in a safe part of Berkeley next…read moreto U Cal and short walking distance to fabulous restaurants, cafes, ice cream shops, banks, and museums. The hotel looks brand new inside, super clean, super friendly staff and valet, and free Hersheys chocolate and water bottles when you check in. Our corner hotel room / suite was pretty spacious with kitchenette, 2 TV's, bathroom sink separated from the toilet and shower, comfortable double beds for our party of 3, and 3 windows giving us sight lines of U Cal football field and the Oakland Bay bridge and SF skyline. My wife just loved this place and we would love to come back.