originally bought our tub from Chris 10 + years ago! Chris came out and got us up and running like…read morebrand new- he even made a return trip to tweak a few remaining issues that we caused!!! couldn't have asked for better service or expertise

This company employees and management do not care the quality of work nor rather the repairs were…read moreneeded. Spend $2000 with them and still spa is broken....their response....your problem...we regrouped our company so we don't care. Negative star review

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

I think I have found a good pool company! Came out promptly…read moreand did a great job on my filter. Every knowledgeable and reasonably priced as well. I will be using them again this summer! Thanks Alan!

Very happy with their service! We had a pool full of algae due to neglect by last pool caregiver…read more They were locally recommeded and swooped in to save our summer! Alain and team are professional, prompt, curteous, informative and nice. Highly recommend!

Called and got reaponse pretty quickly. Came out, assessed the problem and was able to grtbit…read morefixed. Very plessant. It was nice doing business with them.

Mike is very efficient and cost effective. Really enjoyed working with him…read more One of the best guys around.

Great service & very quick response time! We would definitely recommend them to anyone in the area!read more

I looked at several pool companies in DFW and chose Pool Stop. The experience was great! The…read moretimeline was much quicker than others and stayed on track all the way. Their scheduling was always on point with their scheduling liaison Stacia Loving. I am a G.C. by trade, but didnt have the time to take it on myself. These guys are the real deal. Dont hesitat Jeff M Richardson

We purchased a home with a pool that was originally built by Pool Stop, so naturally, we reached…read moreout to your company when we had some questions and needed guidance. Initially, your team was very helpful, which gave us confidence in continuing to work with you. However, that confidence quickly faded after we began discussing a quote for refinishing the pool surface and installing a chiller/heater. I first spoke with Landon, who provided an estimate for the refinishing and mentioned the chiller/heater option--something we were interested in pursuing. Landon later sent over a quote of $4,000 for the chiller/heater installation, which we agreed to move forward with via text. Unfortunately, it took nearly three days to receive a response. When the revised quote finally arrived, the price had increased by $527, but we were still willing to proceed. I requested an itemized quote to better understand the breakdown of costs. Despite clearly explaining what I was asking for, we never received a proper itemized estimate--only a single total amount, even after multiple follow-ups. At this point, frustration was growing. I even texted Landon asking if it's always this difficult to do business with Pool Stop, which prompted a call and apology from him. He mentioned that Harvey, the owner, would visit the property for a site review. Harvey came by, inspected the setup, and said he would provide a final quote the next day. Five days passed with no update. When Harvey finally did call, the final price was $5,177, nearly 25% higher than the original quote. At that point, we decided not to move forward, as the inconsistencies and lack of communication left us with serious concerns about Pool Stop's professionalism and reliability. As someone with decades of experience in sales, I've always believed in standing by a quoted price, even if a mistake was made. The way this process was handled felt disorganized, unprofessional, and misleading. Based on this experience, I cannot recommend Pool Stop to others. I hope this feedback helps your company identify where communication and accountability can be improved for future customers.

It's sad that I to have to leave a negative review about this company. I have had two ENTIRELY…read moredifferent experiences with Hobert pools. I had my first pool built in Wylie and the process went well. There was an issue with decorative glass tiles being forgotten on the steps but this was corrected after the pool was built and filled. They also damaged my fence but paid to have it repaired. So that experience was good 4+ stars. My second pool was built in Farmers Branch and it's like a whole different experience. My pool has had leaks like crazy. I do have a lifetime warranty on the shell so each time I request a leak check they send someone but they do tell me that if no leak is detected then I will have to pay for the service. Well each time there has been a leak. My skimmers leaked, as did my main drain. Well the skimmer box was fixed and the main drain was "fixed" but in the process they cross treaded the screws that hold the main drain cover in place. So I keep texting their service company and they say they will send someone out (usually no one shows) this has been going on for close to a year. The main drain leak was detected the middle of 2023 and the cover hasn't been fixed since then. In addition my spa grout needed to be replaced after just 2 years this wasn't covered under the shell warranty but the guy who did replace it said it looked like it was very thin (too much water) when it was done so it just dissolved over time. All of my LED pool lights went out and had to be replaced this past year- so they lasted 4 years not sure if that is good or not. But it wasn't cheap to replace them. Overall this experience with this pool has been nothing short of horrible and while I felt I got great service the first time around this time I can't get anyone to fix or follow up on issues. Very disappointing, I had recommend and suggested Hobert to many of my coworkers, friends and neighbors but from now on I will not. Update 6/28/24 They sent someone out and so far (2 weeks of using the robot cleaner but no one has gone swimming yet) the cover has remained on.

Wanted to thank everyone at Hobert Pools for helping me out yesterday with my pool. I bought a…read morehouse with a pool and had no idea how to take care of it. Tim came out and was super awesome! He went through all aspects of my system and explained everything to us clearly. Also appreciate that he was honest and forthright, and didn't try to upsell me on unnecessary products. It's getting more and more difficult to find honest service companies these days. I have Hobert in my contact list and they'll be the first to hear from me when/if I need help

After struggling for months to maintain our pool on our own, my husband and I engaged Horn Family…read morePools to take this load off our shoulders. The experience has been fantastic. They come weekly to clean and maintain our in-ground pool maintain, as well as re-balance our chemicals. After each visit, my husband and I get a status email, letting us know what services were provided. If the technician has any additional recommendations to help us keep our pool in tiptop shape, we have a conversation about the best way to implement those suggestions. We are very pleased.

From the owner: We are a Family Owned Company providing Swimming Pool Service, and Equipment Repair Service…read more Serving the Cedar Creek Lake, Kaufman, Athens, and Surrounding Areas with a combined 35 years experience.

Hired them to do a green to clean service, The cost was $700+ chemicals. After a weeks time was…read moretold I had black algae and they recommended I drain entire pool and have it cleaned. So we did. They scrubbed it down down and it looked nice and clean but once pool was refilled in 3 days the algae had come back. It took 3-4 days for me to get someone out here to look at it again. I was told they were going to be gone over 4th of July weekend. SO Pool was of no use to use during the holiday. When I called again after the holiday I was told they had done their job. So basically after spending over $1000 I still have black mold and have to find another company to get pool swim ready. They have been unresponsive and seemed to do the minimum labor to cover what they fell needs to be done. If your pool needs any serious work this is not the company to use.

From the owner: Pool Scouts of Rockwall and East DFW is your go-to source for a perfectly clean pool. Our highly…read moretrained pool service experts are dedicated to maintaining crystal clear water and healthy swimming conditions so your pool is a happy place for you and your family to enjoy anytime. With Pool Scouts maintaining your pool, you can stop stressing about managing chemical balances and start slathering on the sunscreen. Our state of the art technology and best in class customer service offers a new level of professionalism and service in the industry. When we say Perfect Pools, Scout's Honor, we mean it - 100% satisfaction guaranteed.

Had an aged Polaris that was not functional. Donnie tested it the same day I dropped it off and got…read moreback to me with an estimate on what it would cost to repair. The cost was very reasonable and it is now functioning as though it is brand new.

omg how stupid can employees be i walked in with a piece of…read morefilter hose needing new , the female looked at me and asked what kind of hose do i need ????? the i said the same thing only 6 foot long , so she asked another person and we walked to back , she handed me two 3 foot pieces and smiled @@###%%%^. i said no i need 6 foot single piece , she said we have hose clamps !!!!! please get to the bottom line that she did not have correct item and she said i could go to lowes or home depot ?!?!?!?!?!?!? really