I've been going to OMG SPA for over 3 years. I have the best manicurest (Mercedes). She's so passionate with me since I'm a diabetic. I also love the conversations with her. She's so sweet The ladies at the front desk are also very nice and pleasant every time I'm there. read more

So, I have been coming to this nail salon for OVER five years. I come every two weeks for no-chip mani and reg pedi. I come FAITHFULLY every two weeks. This morning I had a pet emergency and could not make my appointment. I called FOUR times before someone finally called me back. I explained the situation and she told me the policy was to charge me, even with an emergency. I ALWAYS make my appointments and I'm not late. In fact, I've had to wait several times past my scheduled appointment, and I've never complained. I understand that this is a business, I get that, and apparently my loyalty to this business means nothing. No problem, I'll find another salon, there are plenty of them in and around Chicago. So beware loyal customers, OMG Spa wants your MONEY, not your loyalty or your referrals. read more

Robert provided one of the best customer service experiences I have had at a nail salon in the city. He specializes in ingrowns and humor lol! The place is clean and to the point, complimentary cocktails, water and tea too. No hidden fees, games or gimmicks just a beautiful place to relax in and have a nice mani/pedi. read more

This place is AMAZING! Great staff. Very professional & courteous! I've been here several times & receive exceptional service every time.

Disappointed with my no chip manicure. Nail tech did a sloppy job cutting my cuticles. In addition, there's a gap of no nail polish between my cuticles and where the polish begins. This will make my nails look grown out and in need of a new manicure much sooner. She also didn't completely cover the edges of the nails. To top things off, the nail tech snapped at me when I first came in because I didn't understand her properly when she told me to choose a color from the very end of the room instead of choosing a color from the large wall of colors on the right. I thought she was telling me to come sit at the table at the very back when I'm done choosing a color. It was already hard to hear her through her mask and the background music. Anyways, she pointed out again the small table of colors on the back left corner of the room and I then realized what she was telling me. She showed frustration by saying "yeah I said it three times already" It's disappointing when you pay over $50 (including tip) to be treated like this. Not only was she rude but she didn't do a great job with my nails. I mentioned what happened to the lady at the front desk and she did apologize and asked if I wanted the nail tech to fill in the gaps between the cuticle and nail polish. I said no because I wasn't sure if that would end up looking worse than what I have now considering she applied several layers of polish and put it under the UV light in between each layer for no chip. Not sure how she would do that for each gap without it looking choppy. Plus, I had to get going. read more

OMG Spa - Massage Near Me - Chicago, Illinois

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I recently went for a back treatment/massage after moving back. Pre covid the back treatment was 85 but now its 95 and a shorter treatment than before covid. Pre covid the ladies would also include a hand and foot massage as well but those are limited now. Overall its a good service but I'm a little sad the services have shrinked read more

Overall salon is nice. I went with a friend and while I sat next to her she received better and friendlier service even though we had the same services. I will ask for her manicurist by name next time. That means good enough for a next time!! One of the young ladies stepped in and gave me beautiful, flowery big toes! Front desk could be WAY nicer. read more

OMG Spa - Pretty flowers!! - Massage Near Me - Chicago, Illinois

I've been getting my nails done here for over 4 years and never have to request a specific nail artist bc everyone has been trained and held to the high standards that OMG represent read more

I recently got a pedicure at this salon, and I am so happy with service! The front desk girl was sweet and welcoming. She even offered me a lovely cup of green tea, which was a delightful touch. The service was fantastic, and I left feeling completely satisfied. The front team is doing an amazing job. Thank you for the wonderful experience!! thank you Omg Team! read more

Nail technician was great, took her time and was very detail oriented. I'm taking off one star for the front desk, one star for the price, and one star for only accepting cash for tips. Front Desk wasn't friendly and I wasn't the only person who has no idea where the waiting area was. A couple of us were a bit aimless. I asked a technician who just sat me down at a workstation after walking me around a bit to see if the one chair they had was available. Once we got started I realized the technicians don't have assigned areas so the front desk should really be sitting the clients down in open stations. Also, for being a "spa", no water or beverages were offered. There were 2-3 ladies at any given time behind the front desk sometimes just on their phones or chit chatting, so it wasn't poor service due to being too busy. I'm used to extremely friendly and helpful front staff when I go to "nicer" places for my nails. And at least some water being offered. Secondly, I've never had a full set that did not include nail extension. By definition, a full set is nail extension. Apparently, not here. Extra $20 for nail extension for already expensive full set $85. Again, all would be fine if the service matched the price. Lastly, they do not accept tips on the card. You have to bring cash. Again, you'd think being an upscale place, they wouldn't be asking you to bring cash! They're obviously not prioritizing their nail techs who are actually really good! read more

OMG Spa - Full set UV Gel No-chip with nail tips and receipt - Massage Near Me - Chicago, Illinois

I gave my girlfriend money and an idea for her nails, she calls me crying saying that they messed her nails up and then have the audacity to still charge her for the nails because she didn't want to be confrontational. Poor customer service and business. Don't let your GF get nails here read more

Deluxe pedicures are nothing short of a great experience, quality of actual pedicure (and how long it lasts) is inconsistent. For the price, that's unacceptable. I've been a customer since 2019. They go through frequent management changes, decrease in customer service, even stopped offering wine but continue to increase the price. Still but it looks pedicures are so nice. I continue to come every few months for the experience. However, this last time I had to deal with poor customer service from a very rude front desk woman who is undoubtably racist. I think I can say for the first time that I will not be coming back. I have gotten better pedicures for cheaper in the South Loop neighborhood. read more

I was quite disappointed with the service. The nail technician didn't clean my toe nails the way others have. Now I'm in pain and have to cut them myself. Some of the nail polish didn't dry and got paint on my shoes and clothes. My finger nails were uneven and there were some bubbles left on the no chip nail polish. Overall I wasn't impressed or satisfied with my service. The complimentary wine and hot towels were great. Soko was my boyfriend's technician and she did an amazing job with him. She was friendly and made my boyfriend's first experience better. Also, the front desk service wasn't the best. They definitely need to work on their social skills. I wasn't directed to where to pic my no chip colors. They just sent me off without any direction. The women were extremely short with me in person and over the phone. I really don't think I'll be returning. read more

I absolutely love this salon. I had a regular manicure with Mugi and she did an excellent job. 5 days later my nails look almost as perfect as they did day one. The lighting in the day 5 pic isn't amazing but trust me, my nails look great. The spa is beautiful, the service is kind and prompt, they have fun refreshments, and the ventilation is excellent - I couldn't smell chemicals at all. I would note two things- if you're looking for a place with massage chairs, you'll be disappointed because they don't have them, but I didn't miss it at all. Also, I'd say it might be better to call to make your appointment if you want to work with a specific person. Their online booking can be a little glitchy. It was glitchy for me, but they did a great job accommodating the day of, and were super polite. I will definitely go back. read more

OMG Spa - Day 5 Nails - Massage Near Me - Chicago, Illinois

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Sheila is amazing I'm visiting from LA, first time in Chicago, and one of my nails lifted and broke slightly so I came here to get a new set. Sheila was so gentle with my painful nail and even though the salon doesn't have gems, she created a beautiful set that did exactly what I wanted and took her time to make it perfect. I can't stop staring at my nails! They were also giving out free alcoholic and non-alcoholic watermelon coolers in support of free Palestine :) The place is beautiful and the service was amazing. Next time I'm in town I'm definitely coming back for Sheila! Thank you Sheila read more

Story time! I've been coming here for over a year and each time I come I make an appointment. On several occasions I've had to wait upwards of 40 minutes for someone to service me (FOR AN APPOINTMENT THAT I WAS EARLY OR ON TIME FOR) but since I obviously have nothing better to do, I PATIENTLY wait because hey, sh*t happens. So today, when I mixed up my appointment time (10am vs 11am) being human and all, I call ahead like "oops! Can I reschedule? I'm not going to make it, I'm sorry. Maybe tomorrow since Saturday is busy?" What I thought I might get was a "well we see this has never happened before, so we'll help you out just once because we're not perfect either." Instead, I got "we cant change it and there's a fee" and a $55 charge, the full price of the pedi, to my CC at 10:07am (waited no time taking my money, IC). Terrible customer service. I'm so disappointed. read more

As always the quality of the service at OMG and the atmosphere make it a great experience. It is definitely not the cheapest or most affordable option but it's nice not to be breathing acetone fumes, the space is clean, and it's nice to look at pretty plants! read more

I used to love OMG spa but after the expansion the customer service is just not there. I went this week for a mani and pedi (there are no longer any specials) which I was fine with because it was always consistent and good. This week the individual I had paid no attention, she used the stone too much twice, I said loudly "ouch" all I got was the green liquid on my injury. I had bandaids myself and applied them. Yes, the mani and pedi color was good. But I should not be injured and bleeding. The worst part is it is on the ball of the foot which makes it very difficult for shoes, because it is completely raw in two spots., read more

OMG Spa - Injury from pedicure - Massage Near Me - Chicago, Illinois

I've been coming here for almost 2 years now, and I love getting my brows done here! Cosmina is the best!

Fresh nails, thanks to Deegii! I love when I'm able to enjoy some self care at OMG spa. I've never had a bad experience and have been coming here for a few years now. Things are a little different at the moment with Covid around but I appreciate all the safety measures that they have in place. I'm not going to lie, I do miss the customer appreciation nights and hope that they will return one day soon! The aesthetics of this place are lovely. There are so many beautiful live plants and they have soft music playing. Parking is fairly easy with metered street parking but it's free in Sunday's! read more

OMG Spa - Massage Near Me - Chicago, Illinois

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It has now been a little over two years since my last review. And in that time nothing much has changed. The only thing that has kept me from taking my business elsewhere is the actual quality of work. But as of today, after patronizing OMG since 2015 (before their expansion) I will now be taking my dollars elsewhere. As previously mentioned OMG per their website touts of luxury and their prices are in alignment with that belief. A mani-pedi is $65,00, but when you add soak off no chip nail polish ($15.00) and callus remover ($18.00) your bill is now $98.00. So with such luxury you still have a owner, Chloe, who barely cracks a welcoming smile, makes eye contact, never says hello, good morning, or a thank you for coming, and that includes such customer friendly courtesies for repeat customers. Heaven forbid if you are a new client. Her receptionist staff are marginally no better depending on the day and the individual. As an aside there was a woman of BIPOC behind the desk who was very friendly. I never saw her before...she must be new. But, I digress. Today, as I approached the door for my 9:00 am appointment there was dog feces within 5 feet of the entrance along with traces of those who clearly didn't see it therefore accidentally stepped in it. I understand it may have been an external factor. However, when I brought it to the attention of the front desk, citing that others may inadvertently step and bring fecal matter into the salon, let's just say that after being in the salon for two hours, Buddy's morning dump was still there with signs of renting space on the unknowing shoes of those who passed by. So is a luxurious experience only relegated to their price sheet? Even snobbery at best and indifference at the very least would be masked with a sense of feigned elegance one would expect at a spa that was in the South Loop and others located north of its location such as Downtown, the Mag Mile, the Gold Coast etc. I know as I've frequented such establishments. I was just happy to give OMG a chance as I one, support women owned businesses, especially those of POC, and two, it was closer to home. How unfortunate that after a global pandemic, and our gradual return to normalcy reflection, gratitude and appreciation feel short on our day to day practices, networking and client care from local business owners. My post is just one and I'm sure OMG will continue to be well. Blessed be the fruit. read more

I experienced excellent treatment for facial & manicures/pedicures. The customer service and relaxed ambience keeps me coming back.

Love this place to get my nails done but lately I've been getting massages by Tony. 10/10, would highly recommend booking him. He's great at massage and I feel like it was money well spent. read more

Do not ever buy a gift card from this business. They are stealing from their customers. They do not honor the gift card and claim it expires 1 year from issuance. It does not state this anywhere on the gift card. Also, this is illegal in the state of Illinois. Gift cards cannot expire sooner than 5 years from issuance and after 5 years the money should be considered unclaimed property and given to the state of Illinois. OMG is not doing any of this. Not only that but they did nothing to try to resolve the issue and never returned my calls and always said no one was available to speak with regarding honoring the gift card someone worked hard to purchase for me as a gift. Do not patronize them! read more

I live right by this place and had never been but was in a last minute bind and wanted to get my toes done. So I was able to book an appointment same day and they are open till 8 which is nice. Upon coming in it was lively and people filling up the nail booths... I was told to come in and told where to go but wasn't sure who would be waiting on me. Ukey was the mail tech who did my services on my feet! She was very nice and listen to things I asked her and the overall service was nice - my toes came out nice as well! This place gave me exactly what I needed & plan to come back again! read more

OMG Spa - No chip pedicure - Massage Near Me - Chicago, Illinois

I have been to OMG spa several times with very little consequence but after my experience today I will not be returning and I encourage others not to patronize this place. I had an appointment set for (what I thought was 4:00 turns out it was 4:30). I arrived at 3:00 and inquired if I could move my appointment up. I was original scheduled for a spa pedicure and a manicure. I let the original person I was speaking to at the front desk that I wanted to maintain my service but I wanted to get a basic manicure. This shouldn't have had to be mentioned but I had an urgent family matter I needed to attend to. I wanted to honor my appointment but wanted to save some time. After the manager (?) butted into my conversation she rudely said I'd be charged a cancellation AND for whatever service I was getting. I didn't understand how I wasn't actually cancelling I was literally getting another more paired down service. She then proceeded to go back and forth with me about how it's their policy blah blah and how I should've known that when I made the appointment. I then said "I had a death in the family." She literally said I should've known that in advance to which I replied next time I'll make sure I reschedule their death to match their policy. I am so beyond this woman shouldn't be operating the front desk. I will never ever return to your business and I made a second step to encourage my friends (who used to also frequent the spa) about this experience. So now the $140.00 you TOOK for a service I did NOT use (as I left to never return) will be the last money you get from me and you actually lost out on more because if you check my history I've given this business $1000s over the course of a year or better. Never- a-gain! read more

Amazing!!! I used to love this place, and hadn't been in a while (#beingamomishard). OMG Spa is EVEN BETTER than it was before! The space is beautiful, filled with plants. There are no tvs, but there is music playing. The staff are all wonderful. They still have a bowl of chocolate in the waiting area, drinks (water, pop, red or white wine, and green tea). They still do little massages. They have an enormous selection of nail polish! I didn't even know Zoya had that many shades of my favorite blue! They have tons of OPA and Essie too. It is such a relaxing refreshing place for a mani/pedi! I have to make time to come here more often! read more

Y'all the service was a100/10 the front desk person left a lot to be desired. I found her to be straight up rude. I'd for sure go back because this pedicure is next level but unfortunately the customer service from the administrators could use some work. read more

On 7-14-21 I had a dip done on my nails. On 7-22-21 the dip polish began to pop off. By 7-23-21 and after calling to get what I thought was just one nail repaired others began to have the dip polish pop off and loosen up. I had to glue the dip polish back to my nails to attend my father in law's funeral as well as go to dinner for my Anniversary. After coming into the salon and even emailing pictures to the owner after asking to have my nails redone to just a no chip bc they looked so bad & I had meetings as of the date/time of this review the owner has not gotten back to me to even respond if she would give complimentary no chip service in place of the terrible dip service. Today I decided to have the dip removed at another salon and because of the lifting of the dip polish one of my nails actually had fungus no doubt from water/moisture getting under the polish....this is a NIGHTMARE!!! Honestly I can accept "no you don't come the replacement service. But to not respond at all. Additionally, there is a similar review on Yelp from 4 months ago where the salon states themselves in response to a complaint that their dip service is supposed to last 14 days. If this is the case they should have immediately offered to remove the terrible quality lifting dip nail polish and give the no chip service as requested. I have gone here for years since they first opened their doors. I WILL NOT REST until they pay me for the service and any issues with this nail fungus. read more

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I don't thing it's good business practice to take away a nail tech without notifying me BY PHONE. Whenever I receive services, I go to ONE person only. Yesterday I made an appointment with Bella. It was CONFIRMED. Today I receive a reminder with another nail technician. I call for an explanation and did not receive one. Clearly, she was reassigned to another client today. I would also like to mention, is the only reason I continued patronizing this place is because of her as those who work at the front desk, including the owner are not the most pleasant and welcoming. There are too many spas in the area and I'm sure my business won't be missed. I'm just making it clear to this business as to why I will not be back. So sorry, Bella. Thank you for your great service. read more

Wow! What a pleasant surprise! Came here on a whim because my hotel room was not ready, and this place is named correctly...OMG. Best pedicure experience I've ever had! From the same hour online appointment to the miraculous renewal of my severely neglected toes, Tony did not disappoint. The massage was an added bonus and exactly what I needed after my flight...great job! read more

Great service. Clean spa. Friendly. And they go above and beyond to make you happy. Couldn't ask for more.

Large salon with beautiful decor. I had a gel manicure with Nima and I was highly impressed; she is neat, tidy, and very precise. She is also very friendly and professional. A week later, I do not have a single chip on my nail polish - that's impressive! All in all, a great manicure and I will most certainly be going back and asking for Nima. read more

The service was very good but I didn't appreciate my experience with the manager. There was a misunderstanding about the service I booked and she was very aggressive to the point where I had to ask her to change her tone. After writing this review, she called me to apologize and took ownership in her actions, which I appreciate. Not very many business owners do this so I applaud her for taking this step. read more

WOW! This is a great salon. Everyone is so nice and the service was superb. It is more than I would pay in the south suburbs. But I will definitely be back! Thank to OMG, Lisa and Cosmina. read more

OMG Spa - Massage Near Me - Chicago, Illinois

Nail tech was really nice, but did not do a good job with nails. Shape is uneven and the filing was done poorly so the dip powder on my nails is really bumpy and just looks poorly done. Corrected him a couple of times but was running late for a flight so didn't want to stay to get it fixed (past the hour and a half it took to get my nails done). Additionally, asked for design at first but he could only do plain nails and no one was available for a design (the design being a French tip?). Later, he mentioned there were other nail techs just waiting in the back since it was a slow day - but no one was available to do a French tip? Okay. Had the service so paid for it, but will not be back again. read more

OMG Spa - asked for sharp coffin nails and these are very uneven - Massage Near Me - Chicago, Illinois

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First time here and my experience was wonderful! There are different colors to pick from and the staff is also very nice! Prices are very affordable compared to most places in the south loop. I got the basic manicure for $19 and they did a very wonderful job! They also offer other services as well! Booking an appt is definitely recommended because the place does get packed. Ambiance is 5/5 very chick and modern! Service is 5/5! Massage is also included in the basic manicure Definitely coming back here again with girlfriends :) read more

First time coming to this place to get my brows waxed. -1 star because my appointment was at 4PM with Sara. Was told she was finishing up with her previous appointment. At about 4:15, I got my eyebrows waxed by someone else because Sara was still not available... -1 star because I've had my eyebrows waxed often and had no sensitivity but was told there was a lot of redness around my eyebrows because my skin was sensitive. I felt a specific area under my right eyebrow that hurts now a few hours later and she definitely took off a piece of my skin. Ouch!!! I do like the overall shape but she didn't really ask me what I wanted before we started and I had to keep saying I don't like them thin. read more

So I only brought down a star due to pricing which is pretty high, even for downtown Chicago but otherwise I had a GREAT experience! The got me in right on time and the work was done super well! They give you massages during treatment and have TONS of OPI selections. Will def be back. read more

So I like this place a lot and honestly cant figure out why its not love. The spa is expensive to me and each service seems to be different depending on who is doing the service. For instance, I've seen some people have their hands treated with moisturizing gloves and some without. However, everyone seems to be offered tea, wine, or water and neck massages. Some tips for you: They don't do acrylic nails and many people dont seem to do extensions. They are booked fairly quicky. So make an appointment. Parking is tight too. Plan ahead or you will be late. The place has thousands of colors. The pedicures are luxurious but I miss the old spa chairs from other salons. They take their time with you. They have lot of colors but they are also under construction so the noise doesnt always allow for total relaxation. Im still on the hunt for a nail salon... read more

OMG Spa - Milk and Honey Pedi - Massage Near Me - Chicago, Illinois