Thank you Scott for all your help. Excellent customer service, and greatly appreciated. Always available, flexible, great experience. They helped me at the last minute during the holiday rush, Scott's assistance saved the day. Thank you again. read more

Bad Service SCOTT is Not Responsive and no one is Blamed for Fees 200% increase in 3 years but "the computer did it"! Learn from the YELP Community Omega WE ARE LEAVING YOU BEHIND read more

Get in writing or record your conversations with Scott. His word is not good. When I moved in I was assigned an end unit. He told me that I can use the outside space against my unit. When I put my Kayak & patio container along side my unit, he denied he ever told me I could use that space. I had to move my things. Another time, I ask to rent a truck, signed contract, etc. on day of my move, a van was waiting for me. He said I asked for a van instead of a truck. When I got upset, he said he did not want to talk to me. Since I had people waiting to help me move, I had to scramble to rent a truck from another location. This man does not stand by his word. I will be moving once weather allows. read more

I'm extremely pleased with the level of customer service, the value and the facility itself. I have gone there during daylight and evening hours and feel like they have everything in place for maximum security. My space is well lit, clean, dry, the door and gate function very well. There has been a truck reserved for me every time I ask. And the fees are adequately explained in advance. I even got assistance when I did not ask for it since I was flying solo and trying to move a 9 foot sofa by myself. (Thank you Jesse.) I will say after reading several negative reviews - I do happen to be what some would might say a privileged white woman. If I thought for a minute the great customer service was delivered to me because of my race - I would certainly go elsewhere. I can only hope this is not the case. No room for racism anywhere. There is only one race. The human race. Respectfully Submitted. read more

Beware Princeton U Students Omega Self Storage has homeless people living there and your items will get ruined from mold damage. Moving out of Omega today. I came to Omega despite there 3 star review (which dropped to one star from other yelpers since I last checked). Because they were 24 hrs and I needed access to my unit at odd hours. I always was a little weirded out when I would go to my unit late at night. I always thought someone was watching me. Boy was I right. They have cars that park overnight and after a two week investigation of my own theyre were two seperate men both living there. Needless to say I could not come there again after hours .Also my clothing and electronics were ruined by mold. I don't know where it came from since I have a inside unit. The staff member claimed he has seen condensation develop in the units. I do however want to give a shout out to Scott the employee he has been very nice . It's a shame he works for such a crappy company.l read more

I've been with this company since 04/2014 my rent went up 50% in 6mths and it just went up again. I would not recommend this company do t be fooled by the low prices it's just to draw you.in. read more

If you don't want your belonging stolen, Do not store you items at this place. I really think it's an inside job. I placed some expensive items at this location and my guess is, they did not want to make it obvious so they only stole a few things. I can't say for sure but I suspect the people have access to my units and they turn camera's off and take things from customers. I wouldn't place anything of real value at this place. and the insurance they carry is a joke. your unit would have to be forcibly broken into for them to cover you.. Well what happens if the place has a key to your unit and can turn camera's off... read more

Rented a space for dorm stuff during the summer. Scott was really nice. Facility seemed well kept, clean and secure.

I had my storage unit here for 5 years and never had an issue until recently. Scott is a thief. I went to my unit this Saturday to move everything out because the rent went up AGAIN and go to find out that SCOTT went into my unit. Half of my stuff was GONE. I had boxes and Rubbermaid containers filled with stuff and my cookie jar collection all taken. He took my microwave, fan, Walnut TV cabinet and more. I was in tears when and all he said was that I told him he could. He is a liar and a thief so please go elsewhere to store your stuff. read more