Well...Jeff has lost 200 dollars from me at minimum…read more.. Jeff--I believe that's the name of the business owner and I were talking about our cats and then he suddenly paused...before saying something extremely racist. To be clear, I am white. I believe the hesitation was to consider if it was "safe" to make the joke that he did. The shop is not a large space and I did not want to lose my temper and escalate anything, so I pretended to laugh and told him I needed my relatives' approval before buying anything. Well. I have a lot of racist relatives. They would defend this man. I won't. I will not give him money, theirs, mine, or anyone else's. It's sad to hear a local business owner and operator, otherwise welcoming, kind and polite, talk like that because it undoes his kindness--he's only willing to show it to people who look like he does. It's disturbing because this is not the screaming, overt racism of domestic terrorists and our government of 2026. it's insidious. It's literally in our mom and pop next door local businesses. I'm not going to repeat what he said. Doubtless, he has many excuses for it. I would, sadly, for the sake of his cats, who sound delightful, warn my friends of every color not to give this man an income. There was and is no excuse on this planet for what he said. Please consider that if you shop here, you are supporting his racism.

I have had Jeff create my lenses for many years at this point and trust him over everyone else. He…read morewas able to explain things about how I "see" that doctors could not, and he has changed my relationship with my sight. He is fantastic.

I've been going here for several years, and I highly recommend this office! The doctors and staff…read moreare great - very knowledgeable, friendly and really take the time to know each patient. Either the previous reviewer and I have pretty different tastes or they've really changed their selections, but I have found a good selection of frames! I've gotten several pairs, most recently a rather chic retro style Kate Spade. They had a few other pairs I loved, plus some lovely sunglasses I intend to pick up soon!

As a current patient- Trying to schedule an appointment for blurry vision which is certainly…read moreserious and may indicate cataracts or worse, the next available appointment is JULY 2026! I could be blind by then! I have scheduled an appointment at another eye doctor for tomorrow who clearly appreciates the urgency and seriousness of this

as I was waiting for my appointment, I notice the how clean and bright and welcoming the waiting…read moreroom was, also how friendly the staff is, my appointment was very calming and I appreciate that. the Girl that did my work up was so so so pleasant and explained everything to me. and the girl that helped me pick out my new glasses was a pleasure, thank you and thank you to the kind receptionist that let me try on her glasses, I loved the frames so much I bought the same one. thank you, Donna Clark

no complaints about dr. higley, but the staff is subpar, to put it mildly. when i asked the…read morereceptionist for an explanation of my prescription, instead of saying i don't know she took a stab at inaccurate answers, then gave me an attitude, which i don't need. when i gave someone else my prescription she handed me a sample lens which didn't even come vaguely close to the correct vision. the staff could certainly use improvement, something dr. higley doesn't seem to be aware of.

The staff is always so welcoming and friendly. It's a great experience whenever I have to go in…read more The text message service is a great way to communicate with the Vision Center if you don't have time to sit on the phone. Even with moving I'd never stop going!

They are booking several months in advance, but have a Cancellation List, which I got onto. I…read morereceived a call back a fee days later, and could make the opening they had work. Everyone was very welcoming. I booked my next appt. before I left!

Tom has always been incredibly helpful to me when I needed a new pair of glasses or contacts. More…read moreimportantly, he was very compassionate and helpful when I had to get emergency care for my eyes for a variety of reasons. He's compassionate, kind and knowledgeable and I would not hesitate to recommend him.

The best service in eye-care, anywhere…read more This little shop has an amazing collection of different frames, contacts, and they also provide eye exams. Whether you're looking for a new look, or need to get a check up, this is your one stop shop. I've been coming here since I was young and I don't like to go anywhere else, although I have. I always make the trip here when possible because of the amazing service and care I've received. Tom is super friendly, knowledgeable, and helpful. You can take your time in deciding what frame is for you, and Tom will always help you make the best choice. He's always willing to help the local community, and has been in business for over 30 years! He's charismatic and knows how to talk to anyone, younger or elder. If you need an exam, glasses, contacts, or even a chat about possibilities, this is the best place for your eye needs!

I had a couple appointments for a new prescription and also came in to search for some frames…read more The safety precautions were thorough, which I really appreciated. The employees were helpful and kind. They were willing to answer all of my questions about insurance and the testing they were doing. Another plus is that they upload prescriptions online which makes it easy to order glasses from online stores! If you need new glasses or a new prescription, definitely take a peek at Northampton Vision Specialists!

For someone who has MS visiting a Dentist is a daunting event!! My Visit to Northampton Vision…read moreSpecialists was thorough , friendly(great folks !!), and, professional !! Dr. Clay was masterful checking my vision without the use of that usually big chair. I sat in my chair for most of the techs checks too !! They moved my legs for me to to line me up for the film work necessary to see into my optic nerve and cataracts in both eyes !! All the while keeping me laughing and comfortable with my inability to move my legs while they examined my eyes !! THANK YOU ALL !! Jim Brooks

Excellent service value & selection. Skilled optician. Will adjust angle of glasses; knew when…read moresomething was off when I didn't.

Biggest selection of quality frames in the area! Lenny provides excellent service and is extremely…read moreknowledgeable. He has an onsite optometrist so you can make an appointment or walk in most days! I highly recommend!!

Very friendly service. Would highly recommend. Visiting NH and needed glasses adjusted.read more

I have macular degeneration and Dr. Reed has referred me to a specialist for treatment. I…read moreperiodically have my exams done with Dr. Reed. She has been thorough throughout the exams and has spent enough time with me to answer all my questions and concerns.