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Omega Express

5.0 (1 review)
Closed • 12:00 am - 12:30 AM

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8 years ago

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Green Cab

Green Cab

2.9(27 reviews)
9.5 km

I had booked the cab for my mom from Lansing to Detroit Airport. She was new to the town and was…read morenot feeling well with no availability on phone. Bill picked my mom and he was very courteous and helpful. Since I wasn't able to reach my mom I called them thrice and they gave the current status at all times. My mom reached the airport safely and on-time, very happy with the service.

"Have a nice life!" Yes, that's the real response I received from the owner of the company when I…read morecalled to get an update on my cab's arrival. Real classy. I am in utter disbelief. I ordered a cab for 9:15-9:30 and called at 9:40 to confirm its arrival since I was still waiting. The person who answered the phone (after two previous calls going unanswered) said that he did not have anything down for that time and that he was the only person there who would have answered the call. I proceeded to provide some detail on the conversation I had at time of booking (it was very specific) and the person said, "I am trying to get you a cab if you would stop babbling." (Direct quote!) In shock, I asked if he was the manager and he said, "No I'm not the manager, I'm the owner!" along with some other incredibly rude remarks and an extremely condescending tone. After that, I informed him that a cab would not be needed after such treatment and he said, "That's fine, have a nice life!" I absolutely cannot believe it. At no point was I rude, condescending, or disrespectful. To be treated so disrespectfully by the *owner* of the company for trying to utilize a service THEY provide is truly shocking. I am appalled and disappointed and encourage anyone trying to use a cab to look elsewhere. If an Uber was available, I would have definitely taken it in a heartbeat but unfortunately none were free at my time of need. I have never been so disrespected for trying to be a decent, paying customer. Never again!

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Omega Express - taxis - Updated November 2026

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