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    The Willowicke Inn

    5.0 (6 reviews)
    Open Open 24 hours

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    Best Western Okemos/East Lansing Hotel & Suites - Queen Suite

    Best Western Okemos/East Lansing Hotel & Suites

    (20 reviews)

    $$

    Hell hole. Room smelled of mold…read more Mold on shower head. Ripped carpet. Trash in hallway.

    I was there for a business meeting that required an overnight stay. I arrived at 12 noon and asked…read moreif I could check in early, and was told I could, but for a $40 fee. In my 30+ years of travel, I have never had this happen to me. Normally, it's not a problem, or if the room is not ready, the front desk offers to contact me when it is. I kindly declined and decided to wait until I was done with my meeting at 5pm. Immediately after I checked in, I noticed a smell in the hallway, which I thought was from cigarettes. The smell continued into my room, which had me concerned. I did not say anything and went to dinner. Eventually, I returned and turned out the lights at 10:30 pm. At 1:30 am, I woke up to a much intensified smell that I could not get past. It was awful, and was now keeping me awake. I called the front desk to see if smoking was allowed, and she said it was not. I had no choice other than to ask for a different room in a different wing. The person on the phone was annoyed and told me I had to pack my bags, exit the room, and go to the front desk, at which time a new room could be issued. There was no apology, no offer for help to move my bags, and certainly, no sense of understanding of how disruptive this was. A new key was issued, and I was now on the second floor, further away from where I had come from. I had three bags with me, and there was no offer for assistance or apology. I made it to the second-floor room, and the key did not work. I returned to the front desk with all three bags. No apology, no concern for all the walking around with three bags, just a reprogram of the key. She said it should work. I don't understand how/why a customer satisfaction issue like this did not prompt any concern on her part. I eventually got into my room and tried to wind down from everything that had just taken place. The room did not have the same smell, but I could still smell whatever it was on my clothes. Eventually, I fell asleep but woke up again at 4:30 with the same smell, just as bad as before. I was furious. This was a complete waste of a night of sleep. I dealt with it until 6:00am, where I then packed my bags and left in frustration. A new representative was at the front desk and asked if I was checking out. I said yes, gave her the keycard, and politely asked if they had ever had complaints of a smell in the rooms. She would not look up and kept her head down. She said not that she was aware of. I asked that she let management know of my experience, which she said she would. She did not offer any kind of apology on behalf of the hotel. I will be back in the area for future meetings; however, I will not return to this hotel. There are so many hotel options in this area, and I'm shocked that they can get away with this.

    The Willowicke Inn - bedbreakfast - Updated May 2026

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