"Have a nice life!" Yes, that's the real response I received from the owner of the company when I…read morecalled to get an update on my cab's arrival. Real classy. I am in utter disbelief. I ordered a cab for 9:15-9:30 and called at 9:40 to confirm its arrival since I was still waiting. The person who answered the phone (after two previous calls going unanswered) said that he did not have anything down for that time and that he was the only person there who would have answered the call. I proceeded to provide some detail on the conversation I had at time of booking (it was very specific) and the person said, "I am trying to get you a cab if you would stop babbling." (Direct quote!) In shock, I asked if he was the manager and he said, "No I'm not the manager, I'm the owner!" along with some other incredibly rude remarks and an extremely condescending tone. After that, I informed him that a cab would not be needed after such treatment and he said, "That's fine, have a nice life!" I absolutely cannot believe it. At no point was I rude, condescending, or disrespectful. To be treated so disrespectfully by the *owner* of the company for trying to utilize a service THEY provide is truly shocking. I am appalled and disappointed and encourage anyone trying to use a cab to look elsewhere. If an Uber was available, I would have definitely taken it in a heartbeat but unfortunately none were free at my time of need. I have never been so disrespected for trying to be a decent, paying customer. Never again!

Scheduled a pick up for 2:15am. They were on time with friendly service. Pricing seemed fair too…read more Would recommend again certainly over an on demand service when scheduling in advance or during peek surge pricing hrs.

He forgot to pick me up on 12/1. Very disappointed. I had to call an uber to be ontime to my…read moreappointment

September 14, 2019 Trip to the MI Flyer in East Lansing from…read morethe Groesbeck area. He was here within 5 minutes. He was very courteous and friendly. Got right out to load my luggage. I felt safe and comfortable during my ride. I felt the cost was fair. I will need to go again in December, I will be calling LM Cab.

My flight was to Lansing Michigan and I wanted to surprise my friends…read more So I called this Taxi service up to take me to my friends house. The driver was very nice and told me where I needed to go. But already had plans but good to know. If your looking for a great Taxi service I would highly recommend this company to get you where you need to go

Big George was my driver and his wife accompanied him…read more Info on card: Cosmos Team, LC 3815 W Saint Joe, Ste B301, Lansing, MI 48917 Ph: (517) 367-1229 or 626-0120 Fax: (517) 485-2664 Email: cosmosteam@netzero.net "Black Car: Limousine service with a twist...Luxury vehicle, low price, timeliness and courtesy, special attention to cleanliness and luxury. Awareness of hot spots." ----Pros--- Very kind, professional, and timely. Small business. --Cons--- Van could have been marked better.

They were quick. Confirmed my pick up via text and were prompt and personable to boot. I'm in my…read more60's and felt very safe with the driver.

I had a pretty immediate issue with the hotel i utilized for a park and fly who refused to shuttle…read moreme back to my hotel at 11 PM on a Sunday. Uber and Lyft are almost non existence in the area. I sent a request through this website and within 10 minutes i got confirmation that my order was accepted. He even watched my flight to see the arrival time as there were weather delays and kept me updated. The car was very clean, comfy and spacious and he was very professional. As a woman traveling alone at night, i felt safe with this company.

Well they were late.... at THE AIRPORT. I called from the airports direct assistance line and I was…read moretold my wait would be 15-20 minutes. My wait was 45 minutes. I was late for work. I would have used the other cab company had I known that. I used my card to pay. I checked my account a few days later to see that they pre-authorized a certain amount. I was not told this. I asked and was told that once the ride was over the driver would call and give the amount. They are more expensive than some of the other city cabs. I would not use this company by choice, last resort only. I prefer Green Cab, they are always on time if not early, they process cards fast and they have good customer service. The issue is Green Cab does not have a "permit" to service the airport. Meaning they don't fork over their profits or???

Worse. Cab. Service. Ever!!!! Requested a cab for 1:40am two…read morenights in a row to get to work on time. Last night they were 20 minutes late and right now as we speak they are 40 minutes late and counting. Gonna be a half hour late to work. Only using this pos company until I get my new debit card..then its back to uber for me! Shouldve learned my lesson from the 3 hour wait I experienced two yrs ago! Never again after today

Just used iCab a few times for my brother's wedding this past weekend. After the bachelor party, I…read morecalled them up at 2:30 am - they had a clean Ford Fusion on the spot in 15-20 minutes. I also booked transport for my brother and his new wife post reception all the way out in rural DeWitt. They were on time and flexible with a few changes - really making things easier for the newlyweds. Definitely going to plug these folks into my phone for next time I'm back in EL/Lansing.

iCab has done a wonderful job for my family now for several years. My mother and dad are in their…read more80's and gave up driving about 3 years ago. iCab has set up an account with them and provided transportation for them flawlessly. The cabs are very clean and the drivers friendly and courteous. My son and daughter-in-law were married this past weekend. iCab provided a beautiful clean 24 passenger bus which transported the wedding party to and from the church. Benny the driver was wonderful! We had the bus return at the conclusion of the reception at our property to provide transportation for guests to the hotel (three trips). Again flawless service. Thank you so much iCab for your service for our Family. Mark Majeske Holt, MI

Mike was professional, helpful, and completely on time. I'd highly recommend him especially for…read moretravellers that have a lot of luggage. What a true pleasure!

I just found this listing today and called him for more information…read more I read his "About the Business" page, and he states that he's a Novi taxi company. I called him because I live in Novi, my car is down, and I need a ride to Henry Ford hospital Thursday morning. I called him to find out if he could do it, and he told me that he doesn't make local runs. If he doesn't do local runs, then he should not say that he's a Novi/Bloomfield cab or taxi service. That would be false advertising. I regard that as unprofessional. If he no longer does local runs, then he should state that he does not do local runs.