This review is influenced by my visit to the Rolex Boutique about 20 minutes earlier (located just a block away or so in the same mall area) where I was greeted by one of the more arrogant and dismissive sales rep in all of my watch buying experiences. I own Rolex and have built a very good relationship with my dealer in California. While I think Rolex makes beautiful watches surrounded by an impressive brand history, I have not been very impressed (at all) with how Rolex has decided to position the brand in recent times. When I walked in I was greeted dismissively (the guy was actually smirking) while most of the reps were gushing over a guy who appeared to be a Titan's football player. I asked if they were selling anything and he very rudely just pointed to a nearly empty case in the middle of the floor. The case had two women's watch. When I asked if they had anything else, he just laughed and said no -- he was clearly anxious to join the party with the football player. So, when I asked this young sale guys where the Omega boutique was, he nearly broke out in mocking laughter suggesting that I was clearly "less than" as I was asking about Omega. I then go to the Omega boutique and greeted very warmly by the sales associate and welcomed to view several models I have my eye on. I mentioned my Rolex experience and the sale person knew the young man as he had previously worked for Omega and now at Rolex. The Omega brand, like Rolex, carries such a rich history packed with iconic designs and gorgeous dial design and exceptional build quality. But, clearly understanding the luxury watch market, the reception and experience I had there was just wonderful. While I did not purchase a watch today, I will buy one of the Omega's I have been pining for. I walked out making a promise to never buy another Rolex again. A big part of the luxury market is the experience -- if you buy a brand like Rolex where the experience can be so demeaning and non-inclusive, you really have to think twice about spending hard earned dollars in that brand. Thank you for the kind and fun experience today. I will be back and will continue to promote the brand. I will also be buying my son a watch for his graduation from college. Guess where? read more

Walked in, asked for a specific watch, and they treated us great, not waiting for a purchase. However, after looking at this watch ever time we visit an Omega boutique for the last 4 years, we knew what we wanted. They offered us champagne, gave us the payment options, and we became fast friends! We highly recommend this Omega boutique which finally helped our dream watch come true. read more

Omega Boutique - Jewelry Near Me - Nashville, Tennessee

My first experience with the OB was great and I left feeling great about my interaction. I wanted to upgrade the clasp on my Speedmaster and ordered a replacement on 11/24, it took nine weeks and they acted as though it was normal. Upon its arrival, I was missing a link to install the clasp and was told it wouldn't take long to arrive. Five weeks later, the Tech hasn't return my two calls and I'm motivated to post a new review. I love my three Omega watches but heaven help you if you need service. Followup: After another five weeks, the wrong part was ordered and now I'm forced to find parts elsewhere. There are no other AD in Nashville and this has left a bad taste in my mouth. I love the watches but hate the CS or lack there of. After Shannon quoted me $150 for the replacement clasp, CJ charged me $200. read more

I walked into a VERY empty store - there were three employees ( two sweet women, and the man) at the front chatting. Not a customer insight. The store was beyond lifeless. I walked in and asked if the glass red Snoopy figurine in the window was for sale. One women laughed - my question I am sure caught her off guard - the man snapped at me and replies "No, not for sale". Obviously, I struck a nerve. But geez... at least my purchase would have been a contribution to their more than clearly "no sales". read more

I am a bit biased because Omega watches are some of my favorite timepieces. Many of them have awesome stories; i.e. traveling to the moon or the Mariana Trench. They are luxury products, but somewhat understated at the same time. I've been a customer at the Nashville Omega Boutique since 2014 and have only had positive experiences. The staff is always welcoming and takes the time to talk about their timepieces or watches industry news. Most importantly, they are always always patient, never pushy and gracious if the time isn't right to buy a watch. Teresa Cruscup has been an excellent salesperson to work with. I've purchased multiple watches from her. The store manager, Philip, has gone above and beyond to help source some watches not at the boutique. Other staff members are fantastic as well! If you are traveling to Nashville and love watches, then I would recommend visiting this Omega boutique. It's one of the best in the country. If you live in Music City, visit and get to know the staff. They are an awesome team! read more

Great service at this location. Switched a bracelet to a rubber strap in a flash, enjoyed a nice coffee while talking with the staff. Great atmosphere if you're a watch enthusiast! read more

I went in to buy a new band for a vintage piece. The woman who was initially assisting me was so lovely and kind but when she required the assistance of Phillip the experience really started to go down hill. Phillip was condescending and made me extremely uncomfortable. What could have been a perfectly nice exchange left me with a knot in my stomach. I will not be returning. read more

I love OMEGA, from the Seamaster to the DeVille. Omega screams luxury! I have been to the Boutique twice now and every time I am treated with respect and the staff is very helpful and knowledgeable about their product. The store has a very nice ambience about it, it is very high-end luxury. Besides the fine timepieces, they also carry leather and gold bracelets, iPhone and iPad leather cases and Omega's new fragrance Aqua Terra Eau de Toilette pour Homme. Like the watch the fragrance is made in Switzerland by master perfumer Alberto Morillas. The collection of watches available at the boutique are extensive, they have every watch that you can find on there website. They offer mechanical movement watches as well as Swiss quartz movement watches, ranging in price from $3,500 to $20,000+ The price is high, but for a quality Swiss Made watch, price really does not equal into the equation. Omega is something that you can pass down to your children and your children's children. If you are a watch collector an Omega is a must have! For well qualified applicants Omega offers the Omega privilege card. This acts like a credit card that can be used to make monthly payments and can be used at any Omega boutique in the U.S. Omega really strides itself on being a great Swiss Made timepiece. Being the first watch on the moon to being the official timekeepers of the Olympic Games, Omega shines above other Swiss Made watches. They are the first watch company to offer a Silicon balance spring, which causes less friction in the watch and allows Omega to offer a four year warranty on there timepieces. They also are introducing Liquid Metal Bezels to some models that makes the watch almost indestructible. Finally the introduction of the Co-Axial escapement. The brand's exclusive Co-Axial calibres, launched in 2007, deliver better chronometric performance than any other series-produced watch movement in the world. In my opinion, one of the worlds best made watch! If you can get one, you will not be disappointed, either by the watch or how you are treated in the store! read more

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This is not just the best Omega boutique I've ever visited. The service and knowledge here makes it the best watch boutique I've ever visited. From Miami, to NYC, the team here is the absolute best. read more

CJ and Phillip were a joy to work with. Very low pressure and able to find the right watch that fit the need as an anniversary gift to my wife. read more