Jedidiah was very helpful and professional when I needed to replace my battery on my watch and…read moreneeded a new strap for another. Heather was amazing and fast with the service. She even refunded me because she realized that I have been to one of their other locations. They have a lifetime warranty for their batteries. No other company could beat that value. I would not recommend any other location for a quick and quality service other than this location. They both rock and would be coming back once I have another issue with my watches.

Went to get my watch battery replaced. Quoted $40, service was fast and friendly, but I got my…read morewatch back covered in fingerprints, the back casing was covered in scratches, and the time wasn't even set correctly! For the price I was expecting better.

Just the fact that they responded and are willing to do the repair. They suggested that we brig the…read morering in for a true estimate

Lady clerk (older woman) would absolutely not let me speak to the jeweler about my diamond wedding…read moreband although I could see him behind the glass window working. Same result from the manager Davis - I was not allowed to speak to the jeweler although he was allowed to change the battery on my Movado watch from behind his window. Trust me - I'm sure he didn't know that I was denied the opportunity to speak to him- from both the clerk and Davis, the manager. Perhaps they receive a commission on repairs that they order? My ring has 3 diamonds totalling 3.5 carats and 4 smaller accent diamonds totalling 1 carat total. I thought that the ring snagged on my clothing so I immediately brought it in. Davis told me that all 3 settings holding the 3 diamonds on top would have to be replaced because I shouldn't "take chances" In losing any one of the diamonds. She further stated that that was the only way that they would do the repair. The cost of this was $400 per setting for a total of $1200. Long story short - within a few weeks I went back, receipt in hand because new battery in watch stopped working 3 times. Jeweler did come out and put the watch on a tester that showed the battery was working at 100%. Watch is 20 years old - I couldn't argue with the battery test! I did inform him that Davis would not let me speak to him about my diamonds' settings in my wedding band and upon his examination of the 3 settings he told me the ring was fine. No rough edges - no need for repair! He was very polite and very knowledgeable but he lost me when he told me how knowledgeable Davis is regarding repairs.SHE IS NOT A JEWELER! I don't think it's too much to ask to speak to the jeweler before I commit to a $1200 repair! Might I add that I was the only customer in the store both times that I went in. My thanks to the jeweler for his assistance and very friendly demeanor while saving me $1200 for an unnecessary repair! So glad Davis wasn't blocking the way to get to him on my 2nd trip in! The older woman that was there the first time and tried to block me from seeing him on my second visit but I wasn't hearing it! 5 stars to the kind and knowledgeable jeweler, 0 stars for Davis and the older lady that never got up off her chair behind the counter.

A few nights ago I discovered a crack in the shank of my antique engagement ring. The shank (the…read moreband section of the ring) was replaced three years ago by a jeweler near Franklin. Feeling sickened by the idea of taking my ring someplace for repairs (and worse at the thought of losing it if it broke) i decided to take it to Village Jewelers because it is so close to my office. I dropped it off in the late afternoon and they told me that it would be ready at 3pm the next day. They also told me that repair on the shank would be $25. They did not pressure me into buying anything or having anything else done. I called at 11 the next day and they told me it would be ready in 15 minutes. That was fabulous. When I got there we discovered one of the small pave diamonds had fallen out as it was near the crack. They didn't charge any extra and replaced it in the spot. There was no pressure from the salesman and we had a nice chat about vintage jewelry and other things. As someone who's worked in the jewelry biz before, I can say I was treated well, the repair price was reasonable, the repair and service were excellent and I would gladly go there again. I have since recommended them to other people for repairs.

I came in to get my watch band / wrist band fixed. At first one of the workers quoted me a few days…read moreand that I'd have to come back once they notify me when it's complete. However, I believe it was one of the business owners - but he overheard the conversation and was quick to see what I was looking for and helping me out. Turns out he was able to fix it within the span of 15-20min which I greatly appreciated. Currently, the store is being renovated but I could see the general vision they're trying to allude. All in all, a very quick and sweet visit.

I'm had great experiences with purchases and repairs. Did a great job refreshing my 15 year old…read moreTag Heuer watch. Thanks for Amber for her help each time I'm in!

I just want to take a moment to say THANK YOU to April and Nick! My pieces look absolutely…read moreAMAZING--I truly couldn't be happier. These photos don't even do them justice, and I am beyond pleased with everything. Thank you both for allowing me to customize my grandmother's piece. It means so much to have such a beautiful, personal memory of her that I can carry with me. I'm incredibly grateful

I took a watch in to be repaired in November 2025. After several weeks I received a notice that…read morewatch was ready to pick up. I went to pick it up and they couldn't find it. They searched for about 30 minutes and I told them to call when they find it. They called me on my way home. I got it a couple days later. It is now March 2026 and the watch quit working. I'm trying to get my watch back to them for repair and they would not call me back. I have asked for them to repair it again or refund my 120.00. I went to the store afternoon of Mar. 10 and they wouldn't let me in the store. After many calls and they will not return my calls. Beware of this stores sloppy work.

Best jeweler! Great inventory of gorgeous pieces! Can't say enough good things about this business…read more& their staff!

Brought new watch in for sizing. Left watch and came back in an hour. Fits perfect. Very reasonable…read morepricing also.

I've had multiple unpleasant experiences at Fast Fix Jewelry and Watch Repairs, and I won't be…read morereturning. The same staff member, Danielle, has been rude on more than one occasion. This time, after I paid $153.54, she raised her voice, insisting I pay again despite the charge showing on my card. She threatened to take my jewelry back if I didn't pay again. It took a call to my credit card company before she finally accepted the payment had gone through--without an apology. The service is not only slow, but her attitude is unprofessional, disrespectful, and aggressive. I cannot recommend this place--not only do they take their time, but they don't fix the customer experience. I've had multiple unpleasant experiences at Fast Fix Jewelry and Watch Repairs, and I won't be returning. The same staff member, Danielle, has been rude on more than one occasion. This time, after I paid $153.54, she raised her voice, insisting I pay again despite the charge showing on my card. She threatened to take my jewelry back if I didn't pay again. It took a call to my credit card company before she finally accepted the payment had gone through--without an apology. The service is not only slow and extremely overpriced, but her attitude is unprofessional, disrespectful, and aggressive. I cannot recommend this place--not only do they overcharge but they don't fix the customer experience.

Excellent service!! Brought in my Oakley watch for a new battery. They replaced the battery within…read more30 minutes and advised me there was no charge. The previous battery was still under warranty through the summer of 2026.

Fast-fix Jewelry and Watch Repair lived up to their name with my watch resizing and battery…read morereplacement! I dropped off my watch and the time it took to get a Starbucks and take a few sips of coffee, they were done. The people with whom I came into contact were very friendly and accommodating. I thought their service cost was well with reason. I would highly recommend them to anyone.

We went in to have my engagement diamond re-set into a better setting and ended up having a custom…read moresetting made by one of their jewelers. It is absolutely stunning. I was more than a little nervous leaving my diamond anywhere because it is a really nice one with amazing fire but the new setting absolutely does it justice. I could not be happier. I was also really interested in the other items this store sells. You'll find jewelry there that is not the same old same old as all the other jewelry stores in Nashville, the kind that you normally would have to mail order. This store is a hidden treasure in Nashville!

Visited today with my partner to pick out an engagement ring. We knew we only had time to go to one…read moreplace today and I knew if I only had one shot I wanted it to be AJ Martins. We found the most beautiful 40's Ruby and Diamond ring that was recommended by Dustin and we couldn't be happier

They have always fixed my wedding ring for over 16 years! They dip it to make it white gold again…read more They also fix any small diamond that occasionally fall out as well as fix the main diamond holders!

They did a great job fixing my engagement ring when the diamond decided after 32 years to fall out.read more

I was in Nashville on business and with a qalo on my finger because I lost my diamond on my…read moreengagement ring. After working with my insurance and warranty service from the company my husband purchased my ring, I received a lot more than I expected and had the opportunity for an upgrade!! Perfect timing...a 10-year anniversary upgrade! With a 2.5 carat princess cut white gold engagement ring with matching wedding band, it was worth it! My purchase included a lifetime warranty on the ring and diamonds!! Of course, as long as I bring the rings in for maintenance every six months, my lifetime warranty continues! I was in town during a Holiday weekend and my sales executive shared with me that if I wait for the weekend sale event, the price drops! In addition to the military discount, I was able to spend less than what the insurance paid out! I felt like a winner! Definitely recommend Zales! For what it's worth, I price quoted the same ring with the same specs at the other jewelry store around the corner and I even took photos to compare specs and prices, I spent almost 85% less than the other jewelry store! My Nashville trip was worth a bit of shopping!!

Always outstanding service! Today the service representative…read morethat serviced me was named Terry at the Opry Mills Mall in Nashville. Terry was very patient, professional and, knowledgeable. I picked up a ring that I had serviced and made a necklace purchase. The store was clean and organized as it should be. I've been shopping at Zales for years and I've always had good service and quality purchases. (From the West coast to the East coast always good)