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Donelson Jewelry

3.4 (11 reviews)
Closed 9:00 am - 5:00 pm

Services - Donelson Jewelry

Jewelry cleaning

Jewelry repair

Watch cleaning

Watch part repair

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My next ring? Option 1
Crystal T.

I have been bummed because I lost my wedding rings awhile back. I didn't think I would see them again but my husband surprised me with them. I needed my rings cleaned and resized and I was thrilled to find a local jeweler in Donelson. I was surprised how quickly they called to say my rings were ready even in the midst of a busy holiday season. My rings have their sparkle back! There has been some consideration of "upgrading" to a new wedding set OR creating a new set using my rings and my moms wedding set. I was excited to learn that Bill at Donelson Jewelry can design most anything I desire. Now I have to make some decisions......

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7 months ago

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1 year ago

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9 years ago

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Service Jewelry & Repair - All your ring re-sizing needs available from Nashville's biggest and best jewelry repair center.

Service Jewelry & Repair

(28 reviews)

$

Just the fact that they responded and are willing to do the repair. They suggested that we brig the…read morering in for a true estimate

Lady clerk (older woman) would absolutely not let me speak to the jeweler about my diamond wedding…read moreband although I could see him behind the glass window working. Same result from the manager Davis - I was not allowed to speak to the jeweler although he was allowed to change the battery on my Movado watch from behind his window. Trust me - I'm sure he didn't know that I was denied the opportunity to speak to him- from both the clerk and Davis, the manager. Perhaps they receive a commission on repairs that they order? My ring has 3 diamonds totalling 3.5 carats and 4 smaller accent diamonds totalling 1 carat total. I thought that the ring snagged on my clothing so I immediately brought it in. Davis told me that all 3 settings holding the 3 diamonds on top would have to be replaced because I shouldn't "take chances" In losing any one of the diamonds. She further stated that that was the only way that they would do the repair. The cost of this was $400 per setting for a total of $1200. Long story short - within a few weeks I went back, receipt in hand because new battery in watch stopped working 3 times. Jeweler did come out and put the watch on a tester that showed the battery was working at 100%. Watch is 20 years old - I couldn't argue with the battery test! I did inform him that Davis would not let me speak to him about my diamonds' settings in my wedding band and upon his examination of the 3 settings he told me the ring was fine. No rough edges - no need for repair! He was very polite and very knowledgeable but he lost me when he told me how knowledgeable Davis is regarding repairs.SHE IS NOT A JEWELER! I don't think it's too much to ask to speak to the jeweler before I commit to a $1200 repair! Might I add that I was the only customer in the store both times that I went in. My thanks to the jeweler for his assistance and very friendly demeanor while saving me $1200 for an unnecessary repair! So glad Davis wasn't blocking the way to get to him on my 2nd trip in! The older woman that was there the first time and tried to block me from seeing him on my second visit but I wasn't hearing it! 5 stars to the kind and knowledgeable jeweler, 0 stars for Davis and the older lady that never got up off her chair behind the counter.

Village Jewelers - Father Paul showing diamond rings.

Village Jewelers

(42 reviews)

$$$

Hillsboro West End

A few nights ago I discovered a crack in the shank of my antique engagement ring. The shank (the…read moreband section of the ring) was replaced three years ago by a jeweler near Franklin. Feeling sickened by the idea of taking my ring someplace for repairs (and worse at the thought of losing it if it broke) i decided to take it to Village Jewelers because it is so close to my office. I dropped it off in the late afternoon and they told me that it would be ready at 3pm the next day. They also told me that repair on the shank would be $25. They did not pressure me into buying anything or having anything else done. I called at 11 the next day and they told me it would be ready in 15 minutes. That was fabulous. When I got there we discovered one of the small pave diamonds had fallen out as it was near the crack. They didn't charge any extra and replaced it in the spot. There was no pressure from the salesman and we had a nice chat about vintage jewelry and other things. As someone who's worked in the jewelry biz before, I can say I was treated well, the repair price was reasonable, the repair and service were excellent and I would gladly go there again. I have since recommended them to other people for repairs.

I came in to get my watch band / wrist band fixed. At first one of the workers quoted me a few days…read moreand that I'd have to come back once they notify me when it's complete. However, I believe it was one of the business owners - but he overheard the conversation and was quick to see what I was looking for and helping me out. Turns out he was able to fix it within the span of 15-20min which I greatly appreciated. Currently, the store is being renovated but I could see the general vision they're trying to allude. All in all, a very quick and sweet visit.

Fast-Fix Jewelry and Watch Repairs - Green Hills

Fast-Fix Jewelry and Watch Repairs - Green Hills

(64 reviews)

Green Hills

Brought new watch in for sizing. Left watch and came back in an hour. Fits perfect. Very reasonable…read morepricing also.

I've had multiple unpleasant experiences at Fast Fix Jewelry and Watch Repairs, and I won't be…read morereturning. The same staff member, Danielle, has been rude on more than one occasion. This time, after I paid $153.54, she raised her voice, insisting I pay again despite the charge showing on my card. She threatened to take my jewelry back if I didn't pay again. It took a call to my credit card company before she finally accepted the payment had gone through--without an apology. The service is not only slow, but her attitude is unprofessional, disrespectful, and aggressive. I cannot recommend this place--not only do they take their time, but they don't fix the customer experience. I've had multiple unpleasant experiences at Fast Fix Jewelry and Watch Repairs, and I won't be returning. The same staff member, Danielle, has been rude on more than one occasion. This time, after I paid $153.54, she raised her voice, insisting I pay again despite the charge showing on my card. She threatened to take my jewelry back if I didn't pay again. It took a call to my credit card company before she finally accepted the payment had gone through--without an apology. The service is not only slow and extremely overpriced, but her attitude is unprofessional, disrespectful, and aggressive. I cannot recommend this place--not only do they overcharge but they don't fix the customer experience.

Zales the Diamond Store - Sapphire/diamond ring

Zales the Diamond Store

(9 reviews)

$$$

Donelson

I was in Nashville on business and with a qalo on my finger because I lost my diamond on my…read moreengagement ring. After working with my insurance and warranty service from the company my husband purchased my ring, I received a lot more than I expected and had the opportunity for an upgrade!! Perfect timing...a 10-year anniversary upgrade! With a 2.5 carat princess cut white gold engagement ring with matching wedding band, it was worth it! My purchase included a lifetime warranty on the ring and diamonds!! Of course, as long as I bring the rings in for maintenance every six months, my lifetime warranty continues! I was in town during a Holiday weekend and my sales executive shared with me that if I wait for the weekend sale event, the price drops! In addition to the military discount, I was able to spend less than what the insurance paid out! I felt like a winner! Definitely recommend Zales! For what it's worth, I price quoted the same ring with the same specs at the other jewelry store around the corner and I even took photos to compare specs and prices, I spent almost 85% less than the other jewelry store! My Nashville trip was worth a bit of shopping!!

Always outstanding service! Today the service representative…read morethat serviced me was named Terry at the Opry Mills Mall in Nashville. Terry was very patient, professional and, knowledgeable. I picked up a ring that I had serviced and made a necklace purchase. The store was clean and organized as it should be. I've been shopping at Zales for years and I've always had good service and quality purchases. (From the West coast to the East coast always good)

Donelson Jewelry - jewelry - Updated May 2026

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