First of all they were running late. My appointment time was 12:30-2 pm. The guy showed up at 2:30…read morepm. When he arrived he was pleasant enough and very thorough with his work. The installation of my carpet was superb. The quality of the carpet was also fabulous. The issue I had was after the installation, the owner Gabe changed the price he quoted me. I was quoted $386 and I told him I would dispose of the old carpet. Why did I end up paying $180 and $220??? I was told that taking up the carpet was not included. That was never explained to me over the phone. Yes, it was a few dollars, but that is not the point. It is the principle. Professionalism is what I expected from beginning to end. Not lateness without a phone call and no hidden fees. I am sure you will understand this review Gabe. I am sure you would not like this done to you either if you were the consumer.

I have never dealt with a more unprofessional business. Don't even waste your time, I can't believe…read morethey're even in business. I will start out by saying the installation quality was very good and our large master bedroom was completed in one day. That was literally the only positive of this experience. Ordered the carpet in mid-July, was told 1 week, maybe one and a half max. Two weeks go by, I hear nothing from the store. I call back and the owner Gabe begins blaming a shipping delay and says should be in within 4 days. That day comes and goes, no update provided. I call again and again, shipping delays etc. etc. Haggled with the owner to give me some sort of discount, to which he finally agrees. In the end what was quoted as a 10 day project (from initial ordering to installation) turned out to be over a month long ordeal. To make matters worse, the receptionist 'Jordan' is completely unprofessional and beyond rude. She called less than 48 hours after the job was finally completed telling me I "still hadn't paid". I called her back to remind of how long I had to wait and that I would pay by the end of the week. Instead of apologizing for the delay, she yelled at me and proceeded to talk over me until I hung up on her. She tried to immediately call me back, which I obviously declined. She then left a message telling me I can't "disrespect her and that I can't talk to her that way" before placing me on a minute long hold...on my voicemail. Appalled is the only word I can use to describe the treatment I got from this business. I have told no less than 5 people to NEVER do business with this company and I hope 5,000 read this review. GO ELSEWHERE.

We have been using Wagner for many years..our house...both our kids homes....very easy to deal with…read moreand stand by their work....everyone is so easy to work with

I do a lot of research before I have worked done at my house. I found that Wagner looked like the…read morebest. I used them and am extremely happy with my results. I would highly recommend using them in the future.

It is out of business. They did make an outstanding woven carpet. Known around the world.read more

It's not cheap by any means, but the service is excellent, the selection is pretty decent and the…read moreprices are fair. Definitely recommend this place if you're in the market for braided rugs or other similar floor coverings.

Jose helped me from the moment I walked in the door to selecting the right carpet, setting up an…read moreinperson visit for measurements and seeing Alejandro through the process of install. We are satisfied customers! They are now starting the process to come to my home for flooring and carpeting in my home. Thank you Pastor Suzanne

"Gimme three steps, gimme three steps, mister Gimme three…read moresteps towards the door?" (Lynyrd Skynyrd) After we had our hardwood floors and steps sanded and refinished, we decided to pretty up those steps with a carpet runner, which explains why we visited Galaxy Discount Carpet Store today. That decision ended up being a FIVE STAR experience. Their two floor showroom is just incredible! Sample boards, rolls stacked on the floor in rows, area rugs hanging from the ceiling, gorgeous stuff everywhere. We met with Charlie and explained to him what we were looking for. He said that staircase runners can either be pre-manufactured in big rolls, or custom cut from carpeting meant for rooms. We knew we wanted a runner in some shade of gray to complement our wall color, and decided on a carpet runner to be cut from a big grayish roll and then finished with black binding along the edges, to complement the black stair rail and contrast with the white stair risers. It was installed 72 hours later, and that was pretty amazing in it's own right. Communication with Galaxy was great. Charlie was a dream to work with, the installers called us the day before install to confirm the date and time window, and the van with two workers arrived as scheduled mid-afternoon and did a neat professional job on the install. Charlie's price was $140 less than one we had from a flooring company out in our neck of the woods, and the carpet quality was better at Galaxy. Everything went well, and the stairs look great!

I was looking for options on rugs and flooring for my basement. Justin listened, looked at the…read morephotos of the room I brought, and gave a few recommendations for my needs. We scheduled a visit to measure and quote the room. It was an odd shape, so he gave some different options that would cover 90% vs the whole room. In the end it was only like $250 more to go with total coverage of the area. No pressure on the sale, either, more giving pros and cons for each option. Installation day the crew called to inform they were on the way. From start to end it was done in about 4 hours. Everything looked really sharp which is impressive given all the weird corners a New England concrete basement can have.

Great store and amazing customer service had my mother's house kitchen floor redone from the first…read morecontact with Don to the great installation done by chris and jeremy. second to now they even leveled my mothers fridge when done and made sure everything was in place after hey finished. they were clean professional and accommodating throughout the project. highly recommend this company.

We were impressed with the huge variety of furnishings! We were greeted and service was top notch…read more Nobody hounded us allowed us to walk around and view different items so we could find the best value that worked for us! We settled on an amazing sectional and it was delivered within a week!! I can't complain on bit!

Good proof warranty is a joke. Took me a month to get a new remote for my recliner that is covered…read moreby the "plan". Then after it arrived they wanted me to wait 10 more days for a tech to install it. I gave up and my friend did it. When you call their warranty administrator, you can't get anyone. I was on hold 3 different times for an hour and never got through. Bob's customer care can't do anything. They tell you to call Guardian the administrator. I've never been so disappointed in a company. I don't recommend buying at Bob's, at least if you are going to pay for a warranty.

I always take my rugs to Superior Rug Cleaners and I have had great results. Very friendly staff…read moreand answers all of my questions. I have a Shag rug being cleaned right now, I will see how it turns out, but all my other rugs has been awesome.

Nice folks, prompt service, excellent results! Dropped off 5 rugs and a week later picked up 5…read morespotless and super refreshed rugs, just in time for the holidays.

Website says they offer estate closeouts, but was terse and a little rude in email when I reached…read moreout with a request to liquidate my father-in-law's estate (he recently passed away.) Told me the items I listed don't sell, sight unseen and with little effort at being professionally courteous. I understand that these items might not sell but he could have handled the delivery of the message better instead of treating me like a burden. Based off of this experience I can't recommend.

I had a great experience at Route 202 Antiques today. The selection was huge, with some really…read moregreat pieces and a true variety of styles/pieces from different eras. I found the prices to be extremely fair, and I walked away very happy with my purchases. Plus, they take credit (I'm realizing this is relatively rare in the Pioneer Valley/Western Mass). I have nothing but good things to say about this shop -- and I reckon I'll be back within a few days to make one piece in particular (a true stunner, though I can't say what it is) my own.