This is a new business recently established in Chelan, so all of the equipment is brand new and the…read morepricing is very competitive relative to other options. The service is extremely friendly because the business is family owned and locally operated. They also started the business because they want to provide a better customer experience in the area! Very happy with my equipment rentals here and highly recommend!

I stumbled upon Alliance Tool and Equipment in the Summer of 2019 when searching for an excavator…read moreto rent for dirt work on our lot in Mazama. When I called, it was like calling the local general store. Nothing but friendly and cracking jokes and cracking jokes on the phone. They sounded like they were truly enjoying themselves. A week or so later when I stopped in just before closing time, to complete the rental paper work, the whole family was hanging around, helping out. I asked when the excavator could be delivered, the answer was, "Well, we gotta close and load up, so we'll meet you up there in a couple of hours. That's the customer service a "Mom and Pop" store is willing to give you. I'm getting ready to go back at it up in Mazama, as soon as the snow melts and there's only one place I plan to call; Alliance.

Unfortunately, this was a poor experience that can be divided into two categories:…read more 1. Product: We rented one of their oldest trailers, so I fully expected that it would be well used (although I wasn't expecting to see that one of the outlets had been completely fried. Yikes!). However, it was not clean. Turns out that we had a different standard of clean than the owners of this company. When a $75 cleaning fee is included in the rental agreement, I expect something to actually be in liveable condition. Bare feet turned black from the carpets, a fridge that smelled rotten upon arrival (we cleaned it out ourselves), dirty dishes and all counter tops had a residue, to name a few issues. The owner did tell us that it was deep cleaned annually. But, since we rented in August nearing the end of camping season, we got the short end of that stick. Also noted upon arrival was a horrible smell throughout the entire trailer. We immediately called the owners who stated it should dissipate within the day. It didn't and never did. Anyone who walked into our trailer mentioned it, including my 5 year old nephew, who doesn't currently possess a very picky sense of smell. Our main concern was the safety of my 4 month old niece who was also staying in this trailer. 2 days later she ended up being hospitalized at the local hospital, unable to keep anything down. The rest of us (3 adults) fell very ill, as well. We were at the campground with 12 other family members and no one else got sick, even though we hung out together all day long and shared meals. While we can't prove it was the trailer, it's awfully coincidental. We continued to stick it out, as this was our summer vacation and there were no refunds for either the campground or the RV. However, very late on the 4th night of our 7 day rental, I moved the garbage can to retrieve something and saw black mold on the wall. This was the last straw and we packed up and left the following day. The owner told me later that it was a residual stain from black mold a few years prior. However, it looked to have live spores and certainly did not appear to be treated. I was irritated that we found this out after the fact. 2. Customer Service: We ended up departing two days earlier than planned due to the discovery of the black mold patch and the fact the none of us felt well. The owners response to my email implied that I was a bit picky about the cleanliness of the trailer, and acted personally insulted that I would offer up a complaint. In my attempts to redeem a partial refund due to the aforementioned issues, I was shut down and told that they considered the case closed. Would not recommend. We were told by several other people at the campground to go with Freedom RV Rentals in Wenatchee instead.

I wish it was possible to give this company zero stars. It was by far the worst experience. We flew…read morein from Los Angeles and had Chelan rentals drop off an Trailer for us at the Gorge. The generator wasn't powering the trailer so we had no lights, no AC, or refrigerator and no running water. So basically we rented a hot box for the weekend and still had to use the porta potty. All of our food that we brought for the weekend (that we intended on putting in the refrigerator) was completely ruined. Luckily we had friends that had extra food so that we didn't starve. We ended up sleeping in our rental car because the trailer was too hot to sleep in. The owner, Shari was very unprofessional and responded to us when we complained that nothing was working at one point with "whatever." I asked her for a refund and she came up with excuses as to why we wouldn't be getting a refund. I feel like this is totally unfair because it basically ruined our whole weekend, that we spent A LOT of money on. This is a warning, DO NOT RENT FROM THIS COMPANY.

They close too early in the day to reasonably get a half day rental. They are high priced for…read moreequipment that has had issues I've had to fix just to get it operating correctly, & if you forget to refuel, they will charge you like $8.00 per gallon or something ridiculous. This has become a last resort kind of place for me. Some of the staff are relatively nice guys, but the policies for renting here aren't good.

We will NEVER rent from these guys again! I was 10 min late to return an excavator and they charged…read moreme for another full day! Over $400! They will verbally tell you they close at 3PM but your paperwork and their website show they are open until 5PM. Total jerks about it too. Also, the trailer they rented me (you must pay for that too if you rent heavy equipment) had totally bald tires too! They won't even negotiate, real jerks! Wade is the owner. Go to Wenatchee or ANYWHERE ELSE for your rentals and don't buy any of their overpriced tools. They want to go out of business, please help them by not giving them more.

DO NOT GO HERE!! Lady was very rude they say they are open and are always closed do not recommendread more