Rental customers please be aware of the condition of equipment you need to rent from this business…read more I had rented from them previously and everything went fine because nothing broke down on me . The second time I rented a skid steer to move some dirt around on my property. When I rented this equipment the guy made a comment about how worn out the tracks were and they probably should had been changed by now due to the rips and holes (see photo) . I thought nothing of the comment because I felt I was dealing with a stand up Buisness at that time and frankly I was being dumb and trusting. We'll of coarse the track came off of this machine on my watch . While helping put the track back on I noticed many old tears in the tracks. After the mechanic and I put the track back on it needed to be tightened to hold it in place , as the mechanic did this using a power grease gun it forced a large rip due to being properly pressurized.this was loaded and promptly returned to the yard . This is where I was informed the charged would be on me since I broke the track, the truth is the track was weak to start and I believe the pressure was lowered to keep the old track turning without ripping in half at full pressure . This probably was overdue for new tracks years ago . What happens with this Buisness owner is this .... If you aren't very very knowledgeable about the equipment you rent and refuse to rent it based on lack of maintenance you as the customer will be charged for new set of tracks which I believe are upwards of 6k .plus labor to install them in their full service shop . Bottom line is there is no possible way this business can place blame on anyone for lack of maintenance on their equipment. We as customers have to be able to put some trust in these businesses in our own community . This looks really bad on newtec and I'm disappointed to say the least . Clearly the owner who was very very nasty to deal with isn't wanting to keep his assets in solid order using his checkbook rather he prefers customers to use theirs to pay for maintenance needs . I think I may have uncovered the little game being played on folks which explains the hostility received from the owner while trying to discuss the situation. I can only hope this helps someone out and not make my mistakes.

From the owner: Small family owned business locally owned and operated for 20+ yearsread more

Well thank you for apolgizing but i didnt ask you to. My response still stands. It was directed to…read moreyour company and your crooked policies. I did not order the wrong part. This part was recommended as a direct replacement from manufacturer. Not at any point during the conversation with Lori did she say anything about restocking fee of 20%. She knew what any sane persons response would be. You made your $30 dollars on me for doing nothing. Pretty good scheme you got going on there. Once again I did not know anything until you slipped on the 20% restocking fee on sone paperwork after the fact. Nice move. I do not back down from crooked companies. Hopefully Amazon will eliminate you like they swallowed other wannabe businesses. Im rooting for AI too for your customer service. Actually i got better and more professional customer service from poor people in 3rd world countries ie Phillipines. India etc. making 8$ per shift rather than what you consider great US support.

From the owner: Northstar Clean Concepts provides commercial and industrial cleaning and environmental solutions to…read morebusinesses throughout the Inland Northwest. As Authorized Distributors for Landa, Karcher, Cuda and more we have an extensive selection of brand name pressure washers, floor care equipment, steam cleaners, extractors, and parts washers. We also supply universal replacement parts and accessories, and provide competitively priced maintenance and repairs on all the equipment we sell as well as many other brands. Our commitment to reducing water waste means that we also sell, install and service Water Maze water treatment systems, Alkota and Landa water recovery systems. Plus, you can save money on your energy bills and recycle your used oil with our Clean Energy waste oil heaters.

Picked up a chili rimmed margarita while at the north Idaho county fair. I booked with the owner to…read morehave her drop off 2 machines with different flavors for my party. The whole transaction was so easy. They came by a couple of hrs before my party to set up the machines, one with alcohol and one without alcohol for the kids. She provided the table, table cover, cups, straws and even salt for the cups. After the party her team showed up to pick up and break down the equipment. I literally did nothing but tell them where to set up and wave goodbye as they left.

Meet them at the Fair Foundation fundraiser today, what great Drinks and wonderfull idea!read more