I have to say, I was slightly skeptical…read more BACK STORY: I have remodeled three homes in the past and got burned really bad by a contractor once so I don't pay up front (1/2 at 1/2 and full at end) if they need a deposit for "materials" then I buy them myself now. I bought a brand new build condo so that I didn't have to remodel but Jesus Christ are the Pearlstone architects idiots. Seriously. We're talking doors that open to block the light switches and terrible use of closet space. NOW: I started with one closet which was one side of my laundry room which started with just a shelf and a hanging bar SUCH A WASTE! They came in, knocked it out in one day, BEAUTIFUL!!! Everything seems to be solid, work well, and I am 100% excited now to do my master closet and 2nd bedroom closet.

Since my review, the owner(?) Mike has reached out to apologize and offered to reassess the system…read moreto reinstate the warranty. I have since hired a 3rd party crew to reinstall the closet so there is not much that can be done from CbD but I truly appreciate a business that values their customers. If the problem could have been discussed and remedied before it had to reach the public to have an effect that would be ideal. I do think my water damage issue where the closet system needed to come off the wall is rare (although not rare in high rise condos) but I am glad it sounds like CbD in the future will do their best to address customer's requests. I think for their effort in trying to do right in this case it should get a better rating than 1.

I loved working with Randi! She'll be coming back in about 2 weeks to continue the organization and…read moreclearing/clean-up of my sewing/craft room and I'm very excited about it! She was so much fun to work with - so personable, not too serious yet still very professional, and was genuinely interested in my actual life. She even wanted to meet my 8 guinea pigs, hee-hee - it was so awesome that she is also an animal lover, and has a big heart for animals (kiss-kiss for Julie from Auntie Jackie!). Randi also made a huge effort even before our first appointment to understand exactly what I was needing, and asked me to send her some photos that were both fun and also pertaining to what I used the room we would be working on for (i.e. that showed what kinds of items I make in my sewing and craft room). I call myself a mini hoarder, especially when it comes to fabrics and crafts, and she was so patient and non-judgmental towards me. It's very reassuring as well to know that she has so many years of experience working with other adults with ADHD. She snuck in some helpful gems of how to stay organized as we were working through our 3 hours without me really realizing it, but that info sunk in. Only a day after working with her, I found myself looking at a few lamps in that and another room and thinking, "I can donate those - I can let them and tons of other things like those go, and it will make my life much easier and less stressful to let them go. We're not even using them or haven't for 6 years!" She was very inspiring and working with her made me excited to do more, not only in that room but in the rest of the house. I would highly, highly recommend her!

Randi is an absolute treat and a joy to work with. She really helped us organize and declutter…read morerooms that have been neglected for years (since moving in). She is so kind and personable I would recommend her to anyone and everyone. Randi is invited to my birthday parties for the rest of my life.

I had an amazing experiencing from start to finish with the closet factory. My son had recommended…read morethem after he had a bookshelf installed by them. My contact was Juiliana. She helped me with the design and through the whole process with extra changes like extra shelves and the glass doors. Lastly, the service guys that came for the install were very professional and organized. I highly recommend closet factory and Juliana to help with the design and the process.

This is our second project where we have worked with Juliana. We can't recommend her enough…read more Always great at communicating and offering options. Quick to respond to any queries and very helpful. We love using Closet Factory for our house. Now just to get the garage space sorted. Juliana, we'll be in touch soon.

Still ripping people off after all these years!!! People don't trust you will get what you pay for!…read morePlease check with the BBB and local and state government to verify before handing over 1 red penny! They happily take your money with great enthusiasm and promise, only to never come through fully with what they offer. Shame, shame shame on another company taking advantage of senior citizens, in such a horrible way. It is so despicable that people have no conscious at all about conning senior citizens on budgets. Someday you will understand when you save your hard earned money and trust that the friendly face in front of you is telling you good things and truthful things, they lie lie lie lie lie. Please please please do not give your money to this thieving company.

Be wary of using Pixie Living Solutions. While they do have a good eye and some good ideas, in my…read moreopinion they fail to follow through on the customer service end. They prefer clients who have no opinions, don't push back on anything they say, and don't question any of their billing processes which are shady and unclear. What they quote and promise and what they deliver are very different things. I was made big promises in the beginning, and was consistently let down and disappointed. We didn't work well together (mostly because I had my own opinions), which was fine, but at the end of the contract when I let them know I was disappointed and didn't wish to continue using their services I was called ungrateful and rude. I paid for a service and was unsatisfied, I have every right to walk away and the temper tantrum was unnecessary and unprofessional.

THIS COMPANY IS A SCAM. PLEASE STAY AWAY !!!!!…read more Joanna demanded that I pay $40 as deposit to confirm the cleaning appointment which I did reluctantly. She confirmed the date and time via text (not for the day I asked for but I decided to make it work) but NO one showed up for the appointment. I called her through another number as she would not pick up the phone and when asked why no one showed up, she answered in a very rude and unprofessional manner saying I was hard to do business with. She never returned the $40 till date. Its gone!

Do not hire this company. We hired this company for a rental move-out cleaning. The representative…read moreassured us that a receipt would be provided to document the service. Later, she mentioned a family emergency and promised to send the receipt the following Monday. Since then, she has not returned any of our calls or messages. We strongly advise against using this company due to their lack of professionalism and accountability.