The Deluxe Snorkeling Adventure was fantastic! Felicity was helpful, kind, and quick to respond…read morefrom the very start. Alex and Allie were the best tour guides. They were funny, and informative. They offered to take our photos without being asked, and without trying to sell us anything. They kept us on track without being pushy. The whole crew seemed genuinely happy to guide us throughout the day. We started at the Wet Set headquarters in Puerto Morelos, then shuttles to the cenote Verde Lucero. We ziplined and/or cliff jumped into the refreshingly chilly water. They had wet suits and snorkel gear ready for us to use the entire trip. After swimming around the cenote, in the cave or just around the safety ropes, we drove back to headquarters for lunch. Dos Ernesto's is the restaurant we ate at. I had the biggest chicken quesadilla of my life. It was delicious. From the Wet Set headquarters right by the restaurant we grabbed our provided flippers and life jackets then headed to the boat. The boat ride to the reef was just about 15 minutes. Our boat captain was kind enough to hold our sunglasses for us while we snorkeled. I have been lucky enough to have snorkeled before, but this was by far the best experience. Allie and Alex made us feel very safe. We were a party of 10 so I know we were a lot to manage. But they made is seem so easy. At one point even bringing a couple people back to the boat because they were tired from the day. During the snorkel we saw several barracuda, the most colorful little fish, coral, and schools of fish. I didn't want to leave it was so serene and beautiful. Once back on the boat they thanked us for spending the day with them, and hoped we enjoyed our adventure. At our final stop(wet set) Felicity called us a taxi service as I had goofed and told our shuttle the wrong time for pick up. This trip went from about 9-3. All for around $120 a person. I couldn't believe how much we got, for so little. Only thing not included was transportation to and from our hotel the Ocean Coral and Turquesa Resort. Which was only about $40 each way for 10 people. We tipped Wet Set some after our trip but didn't bring enough cash, so we went back the next day and tipped some more. We loved every part of our adventure. 100% recommend going through Wet Set for your snorkeling or scuba trips! Happy traveling!

What an amazing trip with Marcos and Pollo! We swam with beautiful colorful fish, a turtle,…read morebarracudas and more!!!!! He was patient, enthusiastic and such a kind professional. Highly recommend this!!

One of the best dive shops ever. They totally take care of their customers and I have to say I…read moretruly appreciate it. I had Ana amazing day and the diving was unbelievable. Now let's not forget about the lunch provided... That sandwich was da bomb! Love this place and can't wait to go back... One year later.. All I can say is Nico and his staff at Cenote Xperience are amazing. This was the second time I've had the pleasure to dive with them and I can honestly say, it won't be the last. First class and top notch shop who embody excellent customer service. I brought a few friends down right after the 1st of the year and none of us were disappointed. Martin and Jonathan picked us up at the ferry and took us to the shop to drop off our stuff. Then we embarked to Angelita and Car Wash. Such a great day and the diving was better than perfect. Love these guys and highly recommend them to anyone who wants to have an amazing time.

Dove two of the Cenotes with Rogelio as our guide. Great first experience for me and the family…read more Referred by No Limit Scuba in Tempe, AZ.

Cannot say enough good things about Playa Scuba. The entire team was incredible. We had very…read moreminimal previous dive experience but wanted to get certified because we loved it so much. Playa made it safe, affordable, and FUN! Aaron, Terry, Kaz, and Klaus were all so awesome. If glee get back this way we will definitely come back and do some dives again. I also recommend diving the cenotes! Unique and incredibly awesome.

I had an amazing experience a couple weeks ago at Playa Scuba Dive Center!! I went down to Playa by…read moremyself and stayed at a super nice and affordable hotel right next to Playa Scuba. It's the perfect location! You can just walk to the beach and also the main street where ALL of the fun stuff happens, like shopping, food, bars, live music, dancing, shopping, everything! I went down to get my PADI open water, and Carolyn was friggen amazing. She was the best instructor I ever could've asked for. I felt so ready, safe and comfortable under the water. I also adored the other staff members and felt like I was instantly family. This is an experience I'll never forget, and I'll 100000% go back to Playa Scuba and dive as soon as I can!

I booked the Chichen Itza Deluxe Tour with The Custom Tour for my group of 12. We traveled during…read moreThanksgiving week 2021. Our group comprised of three families with adults, teens, and young children. It was all of our first times traveling to Cancun so I wanted to find a private tour for my large group. Booking with them through their website was easy and they were very quick to communicate via email. Leading up to the tour, we had some travel delays, but after updating Rod and their team of our situation, they were very accommodating. Kat was our guide and Pepe was our driver. Kat was informative during our guided walk of Chichen Itza and also accommodating of our last minute concerns and needs. Pepe was a great driver and got us to our destinations swiftly and safely. Marveling at the ruins at Chichen Itza and learning more about the history of Mayan culture and the way life might have been like at the time was very interesting. Kat took photos during our entire tour and later shared them via Google. A plus for our group as we LOVE photos. On our way to Cenote Samaal, we requested a stop for some fresh coconut water. They were quick to find a vendor on the side of the road. Pepe also got out and helped cut the coconuts for the 12 of us. Very impressed with his initiative and helpfulness. The coconuts were so refreshing after walking around in the sun at Chichen Itza! Admission, locker access, life jackets, and lunch were provided for us at Cenote Samaal. Everyone in our group enjoyed swimming in the cenote. The lunch buffet was a favorite among the adults in our group as we got to get a taste of Yucatan cuisine. There was something for everyone on this tour and I would highly recommend this company to anyone traveling to Cancun and wanting to get more than just a tour of Chichen Itza, but an experience of what the Yucatan area has to offer. We will definitely be touring with them again when we're back for our next Cancun adventure!

What an amazing trip with Limbert and Luis. My wife is not…read morea confident snorkeller but with help from Luis and Limbert she went out into quite a rough sea to see the turtles and then snorkelled over some deep water in the cenote/caves. We both thoroughly enjoyed the half day trip and would recommend it to anyone. Limbert was a very knowledgeable guide and told us a lot about the history of Mexico on the drive down. Both were quite close to Playa Del Carmen/ Playacar so the longest drive was around thirty minutes. I got some great photos and at the end of the trip we were sent a Google Drive of the photos that Limbert had taken.

One of my GFs and I did the cenote and zip lining tour - our guide was great and we had a great…read moretime. The lunch that was provide was mediocre but can't really expect nothing more coming from a tour. The shuttle was on time to pick up and drop off. Definitely recommend.

We went on an Xtreme ATV & Snorkel on Sep 30th. After having paid $250 USD for the excursion…read morepackage and another $30 USD for the ATV damage insurance they say is not mandatory but fear monger you into definitely buying to avoid thousands of dollars in damages, they demand another $77 USD to access your own photos to keep as memories. The guide is not allowed nor interested to offer to take photos of you on your own phone, so the company can sell you their own photos of you. The entire thing is a money grab and sub par quality as best. staff are unfriendly and the guide was rude and dismissive. He singled me out by asking if I was an expert swimmer and proceeded to draw the cross and say he is going to sacrifice me when I said my swimming was so so. The ATV guide mislead us into believing we are going to be on our own and very likely to damage the ATV or collide into something and be on the hook for thousands of dollars in damages. Instead the ATV tour involved everyone driving in a singular line behind the guide at a medium speed where it would be impossible to crash or damage the car. I do not recommend this company and their packages; there are many others I have tried in the past with friendly guides who are polite and caring who offered to take photos to help us take nice photos away as memories.

I have dove 3x before (all over 9 years ago) and finally wanted my certificate. We decided on a…read morePADI certificate and found Aquanauts near where we stayed at Barcelo tropical. My instructor Monica was EXCEPTIONAL, out of this world amazing. My parents did a recertification and my dad (30 dives) and I are more comfortable in the water, while my mom (12 dives) is not so much. Monica was able to give us the individualized attention we needed to build on our strengths and weaknesses. My skill level went from using my air the quickest, to at the end of my certification 62 minutes (60ft max) and 74 minutes (45ft max). This was such an improvement on my relaxation, and I am really proud of. Monica was able to help me understand my buoyancy, and really really helped my mom too, no one has ever given us the time and attention like Monica did. My confidence in scuba diving skyrocketed with my certification by Monica, and so did my moms. I had so much fun doing my course, I had to sign up for another day of diving with Monica's daughter Z. And that was FUN, no more training and I got to pet a nurse shark (on my bucket list!!)! I can not recommend Monica or Aquanauts more. I will remember my time with her and my parents forever. Thank you Monica and Z!!

We had an outstanding day with this group. The staff was beyond friendly, accommodating and in…read morecontrol of the dives. We will definitely be coming back!

The trips with Underwater Mexico were incredible! Rolien and Antonio are wonderful people who…read morereally care about their guests. We enjoyed every trip and we gained two new friends. We had a fantastic time! We did 3 trips with Underwater Mexico. We went on a Cenotes tour and visited Chichen Itzá, and Sian Ka'an. In addition to these trips, we did several dives with Antonio (including our Open Water, Advanced Open Water, Cozumel, etc). Antonio is a great diver and a natural teacher. If your dive skills are a little rusty, diving with Antonio is great! Since we're now done with our certifications, we're going bull shark diving with Antonio next week and we're looking forward to that. The private trips were customized for what we wanted to do. We had so much fun on the Cenotes tour that we booked the others. I highly recommend Underwater Mexico if you're looking for a personalized and private tour. We've been in Mexico now for 3 months and I haven't found another company that offers the services of Underwater Mexico for the price. Rolien speaks at least 4 languages (English, Spanish, Dutch, German) and there are probably others. She is a thoughtful host and a fantastic planner. The trips felt like you were traveling with an old friend who happen to know the area very well. I can't wait to come back to Mexico and do more trips with Rolien. The dry cenote was jaw droppingly stunning. At Chichen Itza, we had the right amount of history from Kristel and were able to imagine how people lived in the Mayan civilization. At Sian Ka'an (Mayan for where the sky is born) saw a lot of dolphins and turtles and got very close.. it was an amazing experience to see a dolphin family go hunting and turtles surface multiple times in the wild. Rolien planned the trips so that they are eco-friendly. They care about animals and the environment. She brought reusable lunch boxes and reusable water bottles. She loves animals and protects them (makes sure that tourists don't touch them, feed them, or step on reefs). Some tours allow a lot of these things to happen so that the guests will write a great review and post that "instagram" picture. I like that it's more important for Rolien to do the right thing than get these "instagram" pictures. Underwater Mexico is more expensive than big bus tours because of the personalized experience, but still affordable. For an extra $50-100 per person vs. what you get from the mass tour sellers (depending on the type of tour), the quality of the experience and service was well worth it. When on vacation, the last thing we wanted to do was to be packed in a big bus and feel like we were being herded through the different sites. Some of the private tours that we got quotes for were absurdly expensive. Underwater Mexico is extra vs. the big bus tours, but not as expensive as the luxury private tours that just have insane prices. The private tour was even more invaluable in these times of COVID-19. In the tours, we were able to stay longer at the places where we wanted and skip ahead of parts that we had less interest in. No random shop pit stop. For breakfast, there were different menus and they made a vegan breakfast for my fiancé. Rolien wants every single guest to have the best time and she customized the trip for what people want to do. When we had bad weather coming, she was proactive in rescheduling for days with better weather, so we would enjoy the day more (which we did). I think Rolien's level of service is nothing I've seen before in Mexico where it feels like people just want to take your money without care for the quality of the experience. We can't wait to come back in the spring and book more excursions!

Absolutely fantastic trip to swim with whale sharks! Great communication with the company and it…read morewas a small group. Everything is included so I didn't need to worry about fees, lunch, or even drinks. I'm so excited to get the photos and videos back that show us swimming with the sharks. I was taken care of and will recommend this company to everyone who wants to see whale sharks up close!

This was the second time in the last month we have done this same exact tour. My nephew plays…read morebaseball for the Quintana Roo Tigres so we come down here now quite often. The weather for this excursion prevented us from going snorkeling, so they just let us cruise in the fast boats for 2 hours thru the marinas, bays, shorelines and mangroves of Cancun. So much fun. Alex our guide did a great job, even though one of our boats in the party suffered a propeller malfunction, they replaced the boat quickly and made up our downtime. Great time, and will do it again.

I was looking for a jet ski rental , but instead found jet boats decided to try it…read more. Was not disappointed !! These jet boats were absolute fire!! The tour was a couple of hours long and was very exciting! The guides took us up and down the coastline of Cancun the views were spectacular ! Went with about 10 friends which made the experience even better ... would definitely recommend if you're visiting Cancun ! 10/10 in my opinion !