I've consistently received excellent care at Rocky Mountain Eye Care. Both doctors I've gone to…read moreover the years here at RMEC have been highly knowledgeable about all kinds of vision issues. They rightly deserve their good reputation for excellent level of care. My doctor, Dr Murdock, is very patient and explains things in ways that are easy to understand. He's taken the time to discuss my eye health, and gone over my scans/images with me. He's even used visuals to help me decipher some of the weird symptoms I was having. As a result, I left my most recent appointment feeling reassured about the unusual vision issues I'd been experiencing. The staff is amicable and sincere - the receptionists, the billing dept, assistants and doctors. They're a great crew to work with.

I left this office in tears after an incredibly disappointing experience. From the moment I…read morearrived, the atmosphere was unprofessional; the receptionist and nursing staff were openly whispering and gossiping about patients within earshot of the waiting area. Beyond the environment, the billing practices felt predatory. I was charged a $65 'contact fitting fee' despite having worn contacts for 20 years and not requiring a new fitting. To make matters worse, they didn't present me with the fee form until the end of my appointment--after my eyes had been dilated. I literally could not read the document I was being asked to sign. To top it off, I was sent out into the light without being offered disposable sunglasses or any post-dilation care. I would not recommend this office to anyone seeking professional or compassionate eye care.

I got LASIK yesterday afternoon. The level of information and care is incredible…read more I was a little nervous because of how blind I already was and those "what ifs" start creeping in about what if it gets worse or I end up completely blind instead of the already mostly blind. Everyone there makes you feel so at ease. Dr. Passi is awesome. You can tell he has the experience, knowledge to get what needs to happen done and forethought of everything you may ask, answered. One of my favorite things about Dr. Passi was his complete honesty, just enough fluff to make you comfortable but at the same time, made sure you understand what's going to happen, what needs to happen afterwards and realistically what to expect after treatment and that's ultimately what he's logically there for. The expertise in this area, and he more than knows his craft. Last night oof, he was right, I was wrecked but after following directions of medicated eye drops every 2 hours and wear the covers with the correct amount of ibuprofen- Tylenol ratio, I was totally fine this morning (I took melatonin too because it never hurts to want to not wake up constantly) I'm sure Hoopes is great BUT I also would say there's definitely not just a single place to go and don't rule this place out. I personally loved loved it.

Office experience is terrible. They blame all errors on upgrades of programs. Wait times are…read morehorrible, up to 45+ minutes. Appointments get canceled without confirmation. Their charts for patients go "missing" ..if I could avoid this place I would.

Terrible receptionist, "manager" she claimed she was until I spoke with the actually manager. I've…read morebeen in store 3-4 times the past year and she is always rude, doesn't even try to help or answer questions. So put out to have clients that she leaves the door closed and glares or rolls eyes if you open it. Today was the worst though. She belittled us for scheduling an appointment without knowing that they don't partner with our insurance, when I actually had! And I've used it there multiple times, same network, same plan. Tried to charge us a cancellation fee for wasting her time. Before booking, I knew they were separate from Costco and I used their own website to confirm insurance, co-pays and all. This girl refused us and was completely wrong and so rude! Later when I yelled at the manager about her behavior he was defensive until he looked it up and confirmed that our date of birth and plan matched their own system and previous records to see we were correct and he apologized for her behavior. But this is beyond ridiculous to be treated the way she does every time. I'm stupid for returning hoping it would be a different person, but not anymore. He has lost our business and that of many other people by the looks of it just because of her behavior and lack of attempt to even look into the one single insurance they partner with to see we were covered there.

If you want any kind of care besides vision correction, forget it. Decieving as I went in for my…read morevision check, had an eye infection brewing and I was told I would have to go to an Opthamologist. When I asked if he wasn't able to presribe, the answer was 'he chooses NOT to treat any medical issues". What a waste of time and now I have to go find another Dr. , make an appt.(who knows how long I'll have to wait for that), pay for another visit, all while I have an active eye infection. NOT HELPFUL.

I am well pleased with my eye care here. The office space is great; it's on the first floor near…read morethe west side of the building and conveniently located. During my exam, I could hear the doctors next door talking to their patient... but that was really the only criticism I had! They had so many machines I hadn't seen before and some traditional technology I'm used to. No need for dilation either! They spared no exam for my eye health. The cost was very reasonable! I get eye exams yearly and they went above and beyond most other places I have been. I don't have vision insurance by choice, and they happily gave me a lens prescription and measured my PD as well without giving me the run around. They also helped me with the possibility of contacts and even tried some on, which I just couldn't tolerate but haven't completely written off due to the amazing staff. The glasses here are pricy; However, you're paying for a service that other places wouldn't do for you. I would've gone to Costco or somewhere less expensive but the staff's amazing customer service is worth the extra cost. I had new piercings on my ear cartilage that were being snagged by my old glasses; Athena sat with me and found me some frames that would work with my piercings and I bought two pairs! I didn't even know the frame's legs mattered so much. She even went above and beyond and adjusted my existing pair and fixed and adjusted my old favorite pair that I bought elsewhere to be more comfortable while I waited for my pairs to come in. She took her time to help me and you can absolutely tell how much she loves what she does and is willing to help you however you need it. She requested a rush for me as well for free and I really appreciate the willingness to help! The staff is gold and they joke around and appear happy to be there so I'm recommending everyone to this place!

I ordered my glasses two months ago and still have not received them. I called and was told i would…read moreget a call right back or text with details on what's going on. I never received a call. I called back left a message, never received a call back. I could have gotten some sort of follow up. It is a big in convenience that I have had to wait so long to get my glasses.

I've been a patient at Invision for over 25 years. The eye…read moredoctors and their staff are great however, the optometrist office has become a disaster. The pair of glasses I got are useless. Got my glasses and I couldn't read with it. The measurement was off. They re-did it and now I cannot see far way. When I put the glasses on, it makes me dizzy, my vision is out focus. I explained that the frame I got does not work for me and they would have to make it right in finding a solution. Their response: crickets....

Absolutely absurd experience at Invision. I didn't know an optometrist office could be run poorly,…read morenormally it's a pretty straightforward once a year event but this has definitely opened my eyes (pun intended). I had to call 4 times across 2 days before I got ahold of someone here and never got a call back. On the 5th call, once I did finally get ahold of someone, 15 minutes into the call I still didn't have an appointment and had to go to a meeting and asked them to call me back in an hour which they agreed to do. 4 hours later after not receiving a call I had to call back in twice more over the next day to finally get ahold of someone and start all over once again. All I needed was a standard annual appointment and a corneal topography. They stated that this was no problem and part of their routine annual exam anyway. The next day I got another call from them in which they said (direct quote) "I'm just wondering why you want the corneal topography..." firstly, that's none of your concern, secondly, you already stated it was standard practice so why does it matter? 2 days before my appointment I get another call which I miss and they left a voicemail saying they moved my appointment a day earlier (without my permission) but I decide I'm already this deep so let's just finish it out. I show up to my appointment and the receptionist says that my appointment is tomorrow (the original time). At that point I cancelled my appointment because this is just insanity. You would think it would end there but 2 hours later I get a reminder for my appointment which I had canceled in person earlier that day. I have no idea how this place is still open, maybe the doctors are phenomenal. I truly can't speak to them and their expertise as I couldn't even get that far. You need a complete overhaul of your entire operating procedures. Good luck!

I have had problems getting a perscription that I could tolerate. I cannot tolerate much of a…read morecorrection or it triggers vestibular migraines. The opticians at Wasatch View Eyecare were the first ones (and I have been to multiple optical shops), to understand what I was going thru and who offered me hope. They made me some wonderful glasses which I am tolerating very well. I have been searching for over a year for a good optical shop and have finally found it. I am SO grateful to them!

Not a good establishment. My wife said how terrible their service was & disrespectful the doctor…read morewas. Instead of doing the correct eye exam he just called our old eye doctor to get the prescription. If she's coming in for an eye exam do the eye exam. Don't get how anyone could review this place in a positive light. We will be going back to our old eye doctor & paying out of pocket.

The cataract surgery went great. I can see better in that eye. They did follow up phone calls. Made…read moresure everything went well. I felt very cared for

If you want chronically dry eyes, halos around every light while driving at night, extreme photo…read moresensitivity and the inability to ever rub your eyes again, by all means, get Lasik here like I did.. I was even back in corrective lenses within 10 years of my surgery, woo-hoo. Best scam I've ever been a part of!!

Nice people to work with. Good selection of eyeglass frames. I don't know what else to say. Yelp…read morewants 85 characters.

Worst eye glass company. Worst staff. Worst doctor. Terrible experience! *Do not come here! Nice…read morejob-2 one stars out of 5 reviews on Yelp. Had an eye exam last year. Purchased glasses, and prescription sunglasses. Which is not a cheap purchase. You can customize your glasses. You can add scratch proof, polarize, etc. I added everything expensive to my glasses. You can even pick if you want dark, light, grey, brown, or black lenses for your sunglasses. They have samples for you to look at to decide from there. I got the call that my glasses were ready. My eyeglasses were fine. The sun glasses had lenses put in that I did not pick. It was so light. In fact you could see my eyes perfectly through it. They were basically eyeglasses but with sunglass frames. I showed them what I had ordered, and the re-placed the order and it came back perfect. I was good for months until they got scratched. My sunglasses came with a scratch warranty. I took my glasses the end of last year to have the lenses replaced and use my warranty to replace the scratched ones. The warranty came with my purchase, but I had to pay a small amount to get them replaced with the warranty. The staff placed an order to replace the lenses with the warranty. They came back, and the tint was so dark, I could not see out of them. It was literally limo tint. They were so blacked out that it was like being outside in the dark during daylight while wearing them. I called and spoke with one of the staff and specifically told her I wanted the same lenses that I had before. That's in fact what we were replacing! They then re-ordered. Went and picked up my lenses after they had to re-ordered the lenses again (Because of their error-Not mine) But AGAIN, this was the same limo tint as before. They in fact screwed up again. After calling the doctors office yesterday and telling them the situation. She said she would call me back with an answer. Today she calls me to let me know that they are unable to replace the lenses as they have eaten the cost (their mistake), and that they have replaced the lenses too many times and they can no longer help me with their mistake. But who cares to the customer, who now has glasses they messed up on, who cannot see out of or use. She even advised me to take my lenses to another company, even with their mistake. I have now eaten the cost of prescription sunglasses with this company. I asked to speak with the doctor. I was treated horribly by Dr. Jed. As he said the same thing the girl previously said. I even asked him if I could bring the perfectly scratched up lenses that worked along with the new lenses to show him proof that they are not the same. He said he did not want to see them because he trusts his staff. And they are the experts. Well his "experts" can't see and maybe the doctor that went to college should take a look at them with his own eyes. At this point I was furious. I explained to him, that if he bought a car and it had a warranty, and they came back with a different color, do you think he would like that. He literally wouldn't answer that because he didn't want to fix the situation at all. Maybe he should've went to college on how to treat customers, in addition to optical. Instead of ripping customer off from the company mistake, and owning up. I have included pictures of the lenses as proof they are different. And to remind again, the Dr refused to look at the mistake. The one lens that I'm holding by itself, is the one that I could see out of, that I took in to replace on the warranty. The lenses that are actually in the Ray-Ban's are the ones they are so dark you cannot see out of. That has a lot to say when two out of five reviews are a one star. Thanks Dr Jed & Staff. You guys are a real gem. I will now be reporting it to VSP. Y'all need to check your eyes after seeing the pictures. What a waste of my eaten cost. Don't come to this place for any need. I'd rather jab out my eyes then go again!