I had several issues connecting my new soundbar to a new TV. Lee arrived within hours of contact…read moreand did a terrific job both connecting these devices and explaining how to use and optomize for my personal use. A terrific experience and I highly recommed using him for AV services! Kevin K

Just bought a pair of great speakers for a great price. Lee was wonderful to deal with…read more Would be better if they had a showroom.

4 stars cause their prices seem to be on the higher side. Yes, rent might be higher than other…read morestores but their size and reach is also higher. Their CD collection is good and the gears they keep varies from low end to high end but definitely worth checking them out.

Man this place is awesome. The selection of high quality vinyl is amazing from older ones in great…read morecondition to new Taylor swift, bad bunny and so many more. Super organized and the staff are amazing - they love to help and their knowledge and passion are second to none. Love it!

I brought my record player here he said he would fix it and get back to mein a couple days. two…read moreweeks went by i called him he said that he had the wrong part delivered and the correct part is not available. I said I'd like to come pick up my record player he said OK I would have to charge you the shipping fee for the part that I ordered. I went to pick up my record player he refused to give it to me without me paying him for the shipping of the wrong part. I called the Salem police and explained that he is extorting me the police officer agreed but it being a civil matter there was nothing he could really do about it. In the end I paid him $10 to get my record player back which is textbook extortion. Do not go here.

I have a 1965 Zenith Circle of sound that needed a little repair. The wheel was dragging and it…read moreneeded to be cleaned. I brought it to Salem HiFi and the man that owns it has horrible customer service. I was explaining what I "think" was wrong and he basically told me me he was the professional not me. I was supposed to get it back in a week. Three weeks went by and when I called him to see if it's ready, he became angry and said hurry up and pick it up. He fixed the the dragging problem but broke the arm stand and it now sounds like it has a loud humming sound and heavy bass. he charged me $100. I will never go back to him, or will I ever recommend him to anyone.

A great experience; fast turnaround on diagnosis with options for going forward. Mikael's service…read moresaved me significant money.

NOTE: The store location is permanently closed!!!…read more Contact the owner directly to see if he will repair something from his home in Newton. He is working on a radio for my husband now. The email on his website is still correct.

Dariusz serviced my Pioneer PL-530. He was able to complete in a few days. He walked me through…read morewhat he fixed and helped me understand how the mechanisms and electronics worked. Great resource and would definitely have him work on other electronics in the future.

Owner was very nice and willing to explain a lot of things to me regarding audio subjects and…read moreequipment. Very trustworthy I think. Plan on going back

Great service on my 1975 pioneer. Thanks Fast service on this unit. Well respected serviceread more

Held my turntables for 2 months then tells me that they might not even be able to fix it. If you…read morewant something fixed in a timely manner don't come here

I recently had a fantastic experience at Blink Hi End with Tim and Veronica…read more I was looking for a speaker upgrade and heard amazing things about Kroma speakers from Spain. An audio buddy from the UK heard Kroma speakers at hifi show in the UK and he said the sound was mind blowing. His 2 friends who were with him thought the same and the hifi show reports of this system raved about it. After researching the brand I decided to call Blink. I spoke to Tim and he discussed the various Kroma models and which models might be a good fit for me. He asked me about my room size, my equipment and my tastes in music. Although I live in California I was intrigued enough to make a listening appointment at Blink and fly across the country to hear these Kroma speakers. When I arrived at Blink a few weeks later, I first listened to the Fink Team Kim speaker which I own at home to get a baseline. The Kim's are a fantastic speaker and an amazing value. We then switched to the Kroma Macbeth and within about 30 seconds I felt I had found my dream speaker. It was significantly better than the Kim's which surprised me as the Kim's are very musical and engaging in their own right. We then listened to the Kroma Jovita which were fantastic as well but I decided to go with the Macbeth as I thought they would be a better fit for my room at home. I bought the Macbeth and Tim shipped them out on a pallet the next day. I received them a few days later and to say I'm thrilled with the Macbeth's performance in my room is an understatement. As I write this I'm listening to Nina Simone and it feels like she's in my room. The Kroma speakers have a level of realism and an organic and natural quality which is off the charts. Most important though it's their musicality and engagement factor which is unprecedented in my experience in 35 years in the audio hobby. I think it's due to the Kroma's cabinet made of Krion ( an inert material like Corian), their superb AMT ( similar to a ribbon ) tweeter made by Mundorf and the fabulous, low distortion Purifi drivers and of course the crossover design. Overall, the experience at Blink Hi End could not have been better. Tim and Veronica were both friendly, no pressure and they really knew their stuff. I'm so glad I made the trip from California to hear the amazing Kroma speakers.

Tim and Veronica at Blink were incredible. I've lived in 15 or so states and over 20 cities and…read moreI've never experienced a level of precision, explanation, help and curated work than I've had here. I'm not an audiophile, but a friend of mine who is a DJ chastised me for living among cavemen because I had a Bose soundbar. These 2 have single handedly changed my life. They came into my home, looked at everything from spacing and furniture placement, potential obstructions, building materials and size and listened to the Bang and Olufsen speaker I had previously bought and showed me truth where previously I did not understand it to exist. They walked me through every aspect and took into account what I listened to and the form and function I was looking for. They installed my system yesterday and I haven't been able to leave the house since. I don't care what city, state or country I move to, they will have a customer for as long as air passes through my lungs. This place is where you need to be if you care about feeling music or watching film in your soul rather than thinking of it as an ancillary measure. I can't wait to give them more business. I will speak to my love for this company and proselytize about this place for the remainder of my natural life or until my mind is placed in robot encasement haha. Effusive praise is not capable of capturing my level of appreciation for the work done by the Blink team!!!

One of the best systems on the planet in a great sounding room, at one time they had Magico Q7…read moremkII, Spectral DMA500SV, being fed by a dcs VivaldI Apex stack. I've heard amazing systems. This one was clear and holographic on another level. Probably could cost 300,000$ for that system today, but it made Wilson Alexia V sound like garbage TBH. They also leave you alone at Goodwins. They just let you listen as loud and long as you want even if they know you can afford it. It is true that they don't provide much customer service but people going to Goodwins gener may know more than even the staff does so I consider this a plus.

Very weird experience. Went there last Wednesday, met with sales person who could not have been…read morenicer. He thought it best to send someone to my house to look at the layout, and we agreed we would do it Saturday subject to the person's schedule. He told me he would get back to me later that day. He didn't call, so I called on Thursday, and he said he wasn't sure if the guy who was going to come over was available, but he would get back to me shortly. Well, here it is, Monday, and I am still awaiting the call. Not used to this type of poor service. Perhaps he sensed that my price point was not high end enough for them, although I never mentioned a budget and was and am prepared to pay quite a bit to get a great system. It is the simplest thing in business to communicate. They lost a good sale by dropping the ball.

The Soup Nazi of the audio world!…read more You won't learn, or hear, more about audio (and lots of other things) once you meet Vince. LEGEND!

Inexcusably poor customer service. You fill out the forms, email as asked, and you get no response…read more Call and you get insulted. I am done wasting my time with these clowns. I've never had a problem with Ken, but Vince, the owner, has deteriorated from merely being a prick to a dysfunctional jackass. I have given Vince every conceivable opportunity to pull his head out of his ass and act like a respectful, well-mannered adult, but it just doesn't sink in. He accuses me of lying when I didn't, he demands that I send emails I already sent, he interrupts me on the phone and then says I'm "insulting" him by doing the same when he starts lying. The situation is hopeless. This business is done.

Bang & Olufsen is still out here flexing with jaw‑dropping design and sound so good it feels…read moreengineered by wizards. I hadn't popped into a store in a while, so walking in felt like unwrapping a tech‑lover's gift--everything sleeker, smarter, and seriously impressive. This spot is the cozier of the two Boston locations, but don't let the size fool you. The team--shoutout to Michael--knows everything, including the tiny touches that make each piece a work of art. And pro tip: ask about open‑box deals.

I visited bang & Olufen to check out what they have. I visited their showroom in the south end…read more It is stunning with rooms set up featuring the latest and greatest products. I settled on a theater system upgrading from my current system. Their audio-visual equipment is the best. I would return whenever I need something.