I needed help for a modest kitchen renovation: new flooring and countertops, with a limited budget…read morefor design help. Rosita provided exactly what I needed. We met at a flooring store where she helped me select a small number of options that she thought would work with the existing cabinets and walls, then headed to a countertop store to find options that would work with the floor samples. I then took the samples home to see them in place, which clarified what looked best in the space. Rosita did exactly what I needed: provided the guidance to get me past the paralysis of being overwhelmed by too many choices, plus pointing me to some good floor and countertop retailers. She was great about working within my small budget, but stands ready to provide more help if needed.

Heidi provided excellent service. She was pleasant and helpful every step of the way. She made…read moremany recommendations that we implemented. I would recommend her service whole heartedly.

Service from T.J., owner of Tempting Interiors was beyond excellent in working on our window shade…read moreproject. Highly recommended!

Showed up on time. Re strung 2 cellular blinds in a timely fashion. Very pleasant and best of all…read moredone at a fair price.

Nothing special. Good brand, average products. Expensive. But, it was nice and the quality was cool…read morealso.

Built to fail. My…read more$1500 chair broke apart after 18 months. When I called about repair I was told my chair frame was past the 12 month warranty. It would be $160/hr to come fix it. I'm a carpenter and I'm not prepared to give up on my investment. So I began opening the chair up and found that the frame of the arm section that was falling off of the chair is made of OSB (cheap plywood) and stapled into the "end grain" of the OSB. If I built a house with those building principles I'd lose my license. Good job putting the Lazy in LazyBoy. I'll never buy one of your products again. And I'll show everyone who cares to listen pictures of how you build your product.

Update 11/8/20: see comments on my personal Facebook page…read more(Maureen Holmes) for comments on Robin Boyce after posting my review there. Unfortunately I am not the only one who has endured a bad experience with her. MH I warn anyone who will listen away from this unethical business and owner Robin Boyce. I had the misfortune to be her client and endure her careless, unprofessional, dishonest and ultimately abusive and vulgar treatment. My "custom kitchen" arrived without the custom elements and with a grossly oversized refrigerator. The kitchen designer blames someone else for a major kitchen error and refuses to fix it! (See photos) I had the exact same experience with the shutters and the custom stair-runner I ordered from her. They were both delivered with errors and missing parts, and Design West has done NOTHING to correct its errors. This is the worst experience I've ever had with another human being, period. I never received an apology on any mistake I swear to God. That's when I realized too late I had hired the wrong person. Robin Boyce/Design Center West scammed me by promising professional results and delivering dirt. Robin Boyce then turned verbally abusive when confronted with her easily disproved lies. (I have all documentation to prove my charges.) This last point deserves special mention. When I expressed my dismay at the errors, delays and lack of accountability, her demeanor shifted immediately from friendly to combative and borderline violent. It was a shock to learn the owner wasn't just a sleaze but mentally unhinged too. When I confronted her in her store after she ignored my contractor's emails and texts, she began screaming profanities at me while hurling insults about my appearance and character, which I presumed was an intimidation tactic. That felt sickening, but it worsened when she came at me with her arm pulled back as if to throw a punch, but thankfully she stopped herself before landing her fist in my face. I feel certain the only thing that stopped her was a possible assault charge. I would feel sorry for Ms Boyce if she wasn't a thief, and if her emotional instability didn't manifest in such an ugly manner. But no mental state excuses her dishonesty, mentally healthy or not. Not a word of this review is hyperbole. I lost thousands of dollars and was blindsided by a venomous verbal assault because I had the temerity to call out Robin Boyce on her mendacity and fraud. I could provide a colorful litany of her actions, but suffice it to say that it involved a lot of obscene finger, hip and hand gestures. Incidentally, her staff just sat there like dummies the entire time and let it all happen. Apparently they don't have an issue working for such a repulsive woman. Prior to my dealings with her, Robin was verbally abusive to my contractor on multiple occasions as well when he asked her about delayed deliverables. Following is an example of one the few correspondences between him and Robin that isn't littered with her F-bombs: "Shut up. Stop talking. Don't tell me what to do. Its not Maureen... its you. I'm surprised guys take your mouth, and the way you talk down to others; I suspect you've been punched a few times." This is the first---and I hope last--bad review I ever had to write. Let this brutally honest review serve as a public service announcement to warn others away from this troublemaker. Do not hire Design Center West. You will pay a premium for sloppy, mediocre results, and the owner will curse you when you express your dissatisfaction. This has been a yearlong nightmare that only ended after I hired someone else to fix all of her mistakes. Caveat emptor!

Robin helped me from start to finish with my new house build. She has done everything from the…read morekitchen (appliances, cabinets) to the tile for all bathrooms, to the stone veneer for the patio. Even during the pandemic she has been on top of things and instructing me to get things ordered prior to shipment delays. She and her team have been responsible, proactive, and truly professional. They are communicating with my contractor and his team and his cabinet installer told me it was such a pleasure working with them he would like to do more jobs with them. Any mistakes (Fedex dropped a vanity and it cracked) were handled quickly and replaced at no cost to me. Her attention to detail is incredible. Additionally, she was very focused on saving me money and making sure I was not buying things I did not need. It has been a true pleasure working with Robin and her team again. I cannot say enough good things about them!

We had finally decided to renovate our condo and had no idea what we wanted. In comes Brad and…read moreKendra to the rescue! They were very thorough and had a lot of reference material we could look at to help us narrow in on our vision. Both Brad and Kendra asked us a lot of questions of what we were looking to achieve and through our input were able to come up with a final look we were absolutely thrilled with! They were very responsive and quick to follow up and came up with multiple alternate ideas when we were unsure about something. Overall we were most happy with the design and color choices that perfectly matched what we had pictured in the back of our minds. They are very flexible whether you're a person who love every minutia of choice or want to throw caution to the wind and let them use their imagination to come up with a design! We would strongly recommend them if you want a unique design or vision that has yet to be discovered!

I was overwhelmed at the prospect of staring at paint chips and second guessing my selections…read more Brad came in and did a walk through on short notice. He accounted for the flooring, direction of light and our existing furniture and transformed our dated home with his paint selections. His picks were spot on. He followed up and communicated with us impeccably. Save yourself the headache and let his eye do the work!

I cannot say enough wonderful things about Heidi at POSH Boston. I can't imagine using anyone else…read more She has helped me organize my home multiple times, and every experience has been exceptional. Heidi brings such genuine positivity, warmth, and happiness to her work. She has an incredible talent for seeing opportunities and solutions I would never think of, and her eye for organization is unmatched. I trust her 100%, and every time she leaves, my home feels lighter, calmer, and more functional. I'm so grateful I met her and will continue to use her for years to come! If you're looking for someone who is not only amazing at what she does but also an absolute joy to have in your space, Heidi is it. THANK YOU HEIDI!

Heidi is the absolute best. She somehow manages to understand her clients needs even before they do…read more- envisioning how a space can work, and then setting to the rather arduous task of making it happen. We live in a small space, so organization is the key to helping it feel livable. Heidi came in and gently (but firmly) helped us relief ourselves of the chaos that had crept into our lives and create a harmonious space that works now. So grateful to her!

Paola was recommended to us by our realtor. At first we were skeptical that we needed a stager (it…read moreseemed frivolous) but we were wrong. Paola met with us for about 2 hours at our house, two months before we were going to sell. She gave us a run down of what she thought should be done. This included changing a carpet, painting a small room a neutral color, chopping down a small bush, getting rid of various pieces of furniture, moving some art work. We decided to go with it as we liked Paola's style. She is very direct and businesslike and we felt that she knew what she was doing. We did what she said and then about 5 days before the first open house she came back and she dressed each room with vases, throws, paintings, decorations. She moved furniture from one room to another, making me wonder why I hadn't thought of doing that while we lived there! In the end, our 36 year old house looked like a new house. We were delighted. I am pleased to say that our house looked so good that it sold the day after the open house for the asking price. It was a nice house anyway, but Paola made it really shine.

Paola was recommended by our realtor to stage our home in Acton which we sold in June 2018. She was…read moreextremely thorough going from room to room and our realtor was kind enough to type up all the notes so we could remember it all! We appreciated that Paola tried to use as much of our own furnishings and decor as possible - moving items from one room to another or simply "decluttering" them. She ended up providing some small decor, pillows, and wall hangings and along with all the changes she suggested, our house showed really well. Our house went under agreement the first Open House weekend. Paola was easy to communicate with even answering last minute decor questions. She was mindful of all the costs of selling the house and accepted her payment when we finally closed. We really appreciated her help!

I hired Andra B. D. largely due to the reviews I read on Houzz…read more Background and what worked - The project was for a master bedroom to be redesigned in terms of furniture and soft furnishings only. It was completed largely on time with most of the delays only due to furniture delivery from overseas. About roughly 15% (of value) of the furniture recommended by the firm actually met the aesthetic and practical requirements of the room. What did not work - I felt the design work lacked creativity and fell short in practical as well as aesthetic considerations. It also was an unpleasant surprise that most of the initial budget for design, development and implementation was used up in the design stage itself given the quantity and quality of output. In their initial presentation I was shown two largely similar design themes of one monochromatic look. Since this was my first time using an interior design firm, I trusted them that the subtleties would lie in say - luxurious texture or use of unique materials to justify the hiring of an experienced designer. Maybe there would be an aha! down the line. Practical considerations were communicated to them such as its a bedroom therefore the curtain treatments should block the light, the bed should be solidly made etc. Aesthetic considerations were also communicated such as nicer finishes were needed, furniture should have something special in terms of design etc. Otherwise why hire somebody ?! Their actual design picks were pedestrian and fell short of expectations. Consequently I ended up doing the bulk of the research as well as visiting local showrooms to find the right furniture (roughly 70% of value). Some other smaller pieces of furniture that I did leave to them to decide and purchase I am currently looking to donate (15% of value). Returning does not seem to be an easy option through them. The curtains installed made the room look like a hospital room. They let in all the early morning light that we get in the Northeast making sleep difficult. An odd episode with window darkening drapes proved that they did not work with the customized drapes already installed. Now I have replaced them all at additional expense. Unfortunately truthful feedback and questions on invoice amounts led to a breakdown in communication early on. I am very disappointed with their work and am now correcting their design mistakes as I don't want to have to live in one.