I had a very mixed experience with Gentle Touch Dentistry, and while the clinical care was…read moreexcellent, the front desk experience ultimately led me to leave the practice. I confirmed my insurance once over the phone and then multiple times in person that the office was in-network. Based on that, I proceeded with my appointments on March 16 (cleaning and exam) and March 23 (night guard fitting). On March 16, the doctor and back-office staff were absolutely amazing. Since there was no hygienist available, the doctor personally performed my cleaning, and it was honestly one of the best cleanings I've ever had. The assistants and imaging techs were also great--professional, kind, and efficient. Ashley at the front desk was also consistently pleasant, professional, and knowledgeable. Unfortunately, my experience with Talia at the front desk was the complete opposite. During my first visit, she began discussing treatment and payment mid-visit and even repeatedly called me by the wrong name ("Jennifer") despite having my paperwork in front of her. The doctor recommended both a night guard and Invisalign, but I made it clear I was not ready to move forward with Invisalign. Talia then discussed the night guard and quoted me approximately $440, stating my insurance would cover 50%. She confirmed both the pricing and that I was in-network. We agreed I would pay half at the fitting and the remainder upon completion. I also provided insurance information for my daughter and spouse. I declined self-pay for my daughter after being told they were out-of-network. For my spouse, who has UHC Oxford, Talia said she would verify coverage and call me back. I never received a call. I followed up a few days later and was again told someone would call me back--still no response. At my March 23 appointment, I addressed multiple issues: my email was still incorrect in their system despite providing the correct one previously, there was still no update on my spouse's insurance verification, and I again offered to provide his information, which Talia declined--only to interrupt my fitting mid-procedure to ask for it, forcing the tech to stop and raise my chair so I could access my phone. This was extremely frustrating and unprofessional, especially since I had already provided and re-offered that information multiple times. The most concerning issue came at checkout. When I went to pay the agreed-upon $220 (half of $440), Talia suddenly told me the total was approximately $880 because I was out-of-network and the service was "orthodontic" and not covered. This directly contradicted everything I had been told before booking, during my first visit, and during prior payment discussions. I even had the original quote she emailed me as proof. When I questioned this, she insisted a night guard was orthodontic treatment. I explained that a night guard is considered an appliance, not orthodontic treatment, but she became dismissive and argumentative instead of listening. I left without paying because I no longer trusted the information being provided. I immediately contacted my insurance, who confirmed I am in-network with this office, a night guard is NOT orthodontic treatment, and they cover 50% as originally quoted. They also reviewed Talia's call and confirmed she incorrectly described the night guard as orthodontic treatment to them as well. At that point, I decided this practice was not the right fit--not because of the doctor or clinical staff, but because of the front desk experience. Patients rely on accurate insurance and billing information to make informed decisions, and that did not happen here. When I called to cancel, Talia denied ever telling me I was in-network, which is simply not true. The call was handled poorly and lacked accountability. I did receive a follow-up call from Kali, the manager, who was excellent--professional, understanding, and transparent. She acknowledged that the situation should not have happened and confirmed that re-education would take place. However, to further validate my concerns, I asked Kali to confirm my email address while we were on the phone, and it was still incorrect in the system despite multiple prior requests to update it. Ultimately, I went to another in-network dental office and paid only $107 for the same night guard--compared to the $440 (and then $880) I was quoted here. Overall: Doctor and clinical staff were excellent. Ashley and Kali were professional and helpful. The front desk experience with Talia was disorganized, misinformed, and unprofessional. I strongly recommend verifying your insurance directly before scheduling or making any payments.

Dr. Weinstein was awesome. Was able to see me on short notice for a loose crown and repaired the…read moreissue in minutes. The whole staff was great. If you're looking for a low stress and great care visit to a dentist, Gentle Touch is where you want to go.

I have been seeing Dr. Magid and his terrific crew for over 20 years. Now my kids are patients…read more He has done a wide variety of simple and complex dental miracles in my mouth and he has always been gentle, kind, fair and quick. His procedures are as near painless as any you'd ever find. Once when traveling in Europe, I found myself with a bad toothache. I called him and he was terribly concerned about my flying home with out taking antibiotics first. He urged me to see a local doctor and call him back to make sure Id take enough medication to survive the landing. He was just as caring as if I was sitting in his chair. This kind of care needs to be commended ... and now he has brought his bright, innovative daughter into his practice who my daughters adore!

My wife and I have been going to Dr. Val for years. She was referred to us by a friend a number of…read moreyears ago. She makes going to the dentist a pleasant experience. Her friendly and calming demeanor create a relaxing environment which says a lot for a dentist office. She is always conservative in her recommendations. And never pushes doing anything unless absolutely necessary. She recommended a wonderful practice for our young children that we are extremely happy with. She also had an outstanding recommendation for a root canal procedure. When visiting her office you are always surrounded with professionalism and smiling faces. From cleanings to cavities and recently a crown, Dr Val has made the experience a breeze for me. Thank you to the whole practice for always making us feel like family.

Dr. Valenti and his staff are ACES! My children have been patients of his since they were 3 years…read moreold and I have been a patient of Valenti Dental for 11 years now. His chairside manner is both comforting and honest, and he has always presented multiple options for restorations. His office is warm and inviting, and I have rarely had to wait for an extended time frame before being seated into an operatory. Dr. Valenti has always worked with my insurance company, and has happily set up payment plans as options when I have had extensive work done. His staff is extremely friendly, and always go the extra mile to make sure that each dental visit is as pleasant as can be.

I cannot say enough about the quality of caring and the total professionalism of Dr. Mark and his…read morestaff. Immediate response via text message on a weekend helped a potential infection be addressed before things got worse. This is one total quality office!

I also had an absolutely terrible experience. From the moment I walked out of the office, I felt…read morecompletely dismissed. I was in the worst pain I have ever experienced. Despite multiple calls to the office, I was never put through to the doctor and was repeatedly told that nothing further could be done, and to go to the emergency room. After a full week, I finally managed to schedule another appointment. At that visit, I was told there was no infection and was prescribed two medications--one of which was far too strong for me to consider taking. The very next evening, I ended up spending six hours in the emergency room while they worked to stop the bleeding. The bill was outrageous, and the itemized details state that I had an abscess, with no previous treatment, and still received two tooth extractions. To make matters worse, while performing the procedure, the doctor told his assistant that he didn't like the product being used--completely unprofessional and unacceptable. I could go on, but it was, in every respect, a truly awful experience.

I have been going to Victoria who is a fabulous dental hygienist. I have been seeing her for over a…read moreyear and she is gentle, caring and my teeth feel great after she cleans them. I definitely recommend her! She is more than 5 stars! The office staff is also great and very accommodating.

Amazing practice. Not a single bad thing to say about the work done at this beautiful office or the…read morevery kind staff. I only wish I knew of them sooner. A gem in Westchester county. Never going anywhere else.

I love this office. Its a family run practice where I feel they care about their patients…read more Scheduling is easy and my appointments have always been on time. My wife, my toddler and I go here and we all enjoy ourselves. The fact that my two year old was able to get through a teeth cleaning without shedding a single tear is a testament to their ability to work with little ones. I can't help but see the other low reviews on here. It seems their issues lie within not knowing their own insurance plans. You can't fault the practitioner for insurance issues.

Where do I begin I've been using Dr. David Petrucco for my whole life! Even moving to New Jersey I…read morestill make the trip for my cleanings and other dental needs. Love the staff and the way they make you feel when coming in.

We had a bad experience. Our children went there for several years. On their last check up, we were…read moretold one child had six cavities, and another had four cavities, so a total of 10 cavities. I was surprised to hear this and asked to speak to the dentist since I was not at the appointment. I asked several times to talk with the dentist to understand what was going on but the dentist declined to talk with me and said I would need to make an appointment. Meanwhile they were aggressively trying to schedule the work on the kids. This all seemed strange so we went for a second opinion. That dentist identified ZERO cavities. I hate to think of what kind of experience we avoided by leaving the Dental Equation. They wanted to put our kids through a lot of pain, not to mention a large expense, and it was completely unnecessary.

Have been coming here since my dentist retired 3 years ago. Great location with easy parking and…read morevery clean facilities. My cleaning and bonding work were great. Dr. Silva is very comforting and professional. Staff are friendly and helpful.

WE HAD A TERRIBLE EXPERIENCE HERE.. My husband who was sick with a virus which caused a huge sore…read moreon his lip called to cancel his appt. When he called to politely and respectfully ask that they waive the cancellation charge, the office manager (WHO IS ABSOLUTELY RUDE, OBNOXIOUS and CURT) denied our request and began yelling into the phone. She told us (customers of several years with several thousand dollars of fees) to never come back again We would HIGHLY DISSUADE anyone from using this practice. Even if you are a loyal customer who has spent thousands of dollars, if you get COVID or any other thing that prevents you from making your appointment and do not notify them until less than 24 hours in advance, you will be the recipient of a cancellation fee "money grab" and an extremely angry, unprofessional, vile office manager. She should be fired and the doctor should be avoided if she sent this directive. *****Please note that the dentist's response to this review below is untruthful and not reflective of what happened.

Jeanine did an AMAZING job with my cleaning, the difference was night and day. As a daily coffee…read moredrinker she definitely had her work cut out for her and I was so impressed with how well and painless the experience was!

Harrison ave dental is the best! I The staff is so welcoming and professional! I've been seeing Dr…read more Valenti for years now and I cannot say enough good things about him. I've always trusted him to point me in the right direction. He and his assistant Christine were so patient and honest with me in a recent situation with my teeth, and believe me I drove them nuts but never once did I feel like they were losing their patience or trying to push me into something I wasn't too sure about. I cannot recommend this practice and Dr Valenti enough. If you're looking for a new dentist you found your place!

My dentist left his practice. A friend recommended Dr. Valenti. As a new patient, I am very…read morepositively impressed. The doctor reviewed my intake forms and my old X-rays before I arrived. He was prepared and then he spent time with me to understand my needs. His office is friendly and efficient. Also convenient parking. What a pleasure!

Dr. David Petrucco and Dr. Victoria Petrucco are wonderful dentists. The entire staff at Petrucco…read moreDentistry is also wonderful. I have had significant dental work, Invisalign, teeth whitening, and routine dental care with them for several years and I constantly recommend them to my friends and colleagues. They are experts and provide an extremely pleasant and warm atmosphere. My husband sometimes joins me for my Invisalign check-ins because he likes to say hi to the Petruccos and be in their company. It is a family-run business and they make their patients feel like they too are part of the family.

Been a patient for over 30 years. Dr. Petrucco is a dedicated professional. Would not hesitate to…read morerecommend.