I am new to this area and was looking for a company that would install and service a lawn sprinkler system. Olde Town Irrigation was recommended by a friend of ours, so we gave them a call.
The receptionist that I spoke to informed me that the owner was very busy and could not get to my address until the end of the week beginning of the following week. I informed her that, that was fine. When she asked for my address, she informed me that the company had been to my address before. Since I was new to the area, I stated it must have been the previous owner because I had just moved to the area. She informed me that the owner would call before he arrived which was fine with me. I waited, but no call. I called back the middle of the following week and was told the same thing that the owner was very busy and would be there by the end of the week, beginning of next week which was okay with me.
The following week the same thing happened, the owner was a "NO SHOW." When I called back for the third time, the receptionist informed me that he was very busy, that he was backed up with calls for five weeks and would not be able to get to me. We were only looking for an estimate to get the job done and if it meant that next spring would be the answer, that would be okay too.
She informed me that he had been to my address a couple of years ago and never heard from me since which was the reason he wouldn't come out. She was informed that I never had anyone to give me an estimate for a lawn sprinkler system to my house before. She said, "Well, he won't be coming to give you an estimate!"
IS THIS ANY WAY TO RUN A BUSINESS?" read more