Do not use Willian. He takes no responsibility for his work and blames subcontractors instead…read moremanaging projects as he is supposed to. He is unresponsive when there is an issue, which there have been many, and does not show up on days he is supposed to work without apology or excuse. You are better off using a different remodeling contractor.

Great service!!! Asia is AMAZING!! Super helpful with the quotes and recommendations.read more

I came to this lumber yard because the old Smoot Lumber location had closed last year. Smoot's…read moredoes still exist bit it's located so far away in Manassas. I was told that this lumber yard and Smoot's is owned by the same company. I came today to pick up some from moldings, because I'm in the process of re-finishing our basement myself. From what Ive seen so far, their prices are decent, and it's a huge lumber yard. They have an interesting showroom, and they carry all different kinds of molding. I don't like the pick-up system that is outside. After my order was paid, I was instructed to drive around to the back to pick-up my order. There were 10 other customers standing outside doing the same thing, and there is no real system or actual line in place. They would simply help whoever they felt like helping. I got skipped and that was irritating.

I found a part for a 1950s light that was not in stock at Home Depot! Andy immediately helped me…read moreand went above and beyond!

They have almost anything you'd need from Lowes or Home Depot, except there are actually nice…read morepeople you can easily find if they don't find you first who will lead you to exactly what you need, even if you don't know exactly what you're talking about!

D&L Granite did a great job on my project. From my first phone call to the final install they were…read moretimely. Jose was kind, accommodating and made sure to clean up any mess left behind. The countertop was installed and the seams were barely visible. That shows these folks care about the quality of their work. I would have given D&L Granite 5 stars, but I was a bit disappointed by the fact that there was only consistent use of masks by Jose and not everyone that was on the project. Since this project ocurred in a vacant property I didn't make a big deal. Had it been in a property with tenants/owners I would have spoken up. Whether you believe Covid is a real thing or not I think it's all of our responsibility to wear a mask. If not for yourself for the sake of others. Your business depends on your workers and your workers depend on the business. Although I wasn't too happy about the masks I will call D&L Granite for future projects. Thank you all for your quick and efficient work.

Everything was quick and easy from setting up the visit for inspection and the date of the install…read morewas quickly set up and and on the day of the work they came right on time and finished faster then I thought they could. They even let me pay with cash app. Jose was very helpful and Darwin went out of his way to explain what he was doing and through in a free sink.

I had a great experience selecting and purchasing gravel and landscaping rocks for both my driveway…read moreand a backyard retaining wall project. The staff was incredibly helpful and friendly, taking the time to explain the different types of materials and helping me choose what would work best for my project(s). You can really tell this is a family-owned business--they care about their customers and make sure you're satisfied. Everything was organized and easy to access. A much better experience than Home Depot or Lowes. The personal service and knowledge made a huge difference, and I'll definitely be coming back for future projects. Highly recommend!

Very helpful sales staff and a large amount of choices in stone I elwas looking for stone to use…read morefor a fireplace and they steered me in the right direction.

I have a Sewer Line Repair and Water Line Replacement Service Contract with HomeServe. After my…read morewater line was replaced under that contract in July 2019, there was some major settling in the yard, almost to the point where I thought there would be a sinkhole under the sidewalk. I called HomeServe (who also were great and responsive) who sent out Kramer & Sons to check the area, scope the sewer line to see if that was the issue, and to check to see if a water line leak was the cause. Holly at Kramer and Sons called me back and got things scheduled. She was efficient, knowledgeable, personable and funny! The good kind of funny. :-) She let me know what would happen and when. My scheduled window was 7:30-8:30am. Hurrah for small windows! At 7:28am I got an email letting me know that someone from Kramer & Sons was on their way. There was a live tracker that estimated their arrival time of 7:52am. The tracker seemed a bit off, looking like they were stuck in Springfield (there was bad traffic there), but they made it here by 8:02am. Juan and Reggie showed up and got right to work. After coordinating with HomeServe, they ran a video camera through the sewer line and found that it was not straight -- it had shifted up in one section by 1-2", causing a backup in the line. Additionally they found that the water line replacement backfill had not been done properly and was causing the depressions in my yard and sidewalk. Juan did a great job of walking me through all the issues and they are reporting their findings back to HomeServe. I was thrilled with the work they did and how they did it. Since this work was done under a service contract, I'm not sure how much it would have cost me out of pocket. But their communication and workmanship gave me a lot of trust in Kramer and Sons to the point where I'd call them again for an out-of-pocket job.

I had a mixed experience. Before scheduling, I asked about the process and any fees, and no visit…read morefee was mentioned. At the end of the appointment, the technician brought up a $60 visit fee, which was unexpected and made me feel obligated to pay since it was not disclosed upfront. While the technician was respectful, the assessment felt incomplete. He did not enter the crawlspace to evaluate sump pump placement (the main reason for the visit), and I later learned the information provided about the hose bib location was incorrect. As a first-time homeowner who is very detail-oriented, I found the lack of transparency and thoroughness disappointing. In addition, the estimate was so overpriced.

First of all, I want to thank Chris and Robyn for helping me with a series of returns. I give this…read morephysical location and its inside layout etc a clean 5 stars. Everyone was helpful, the store was clean and also organized. My only issue is the website needs to be updated, it often times says thinks are compatible and my recent string of returns is because the products listed as compatible on their website and sold by harbor freight were not indeed compatible. Also beware the website as they do seem to post some negative reviews but not all of them. My review was for the Bauer router table and it not being compatible with any of their brands routers like it was advertised to be. Customer Service: 5 stars Return Policy: 5 stars Website: 0 stars

Best Customer Service Ever! Amir at Harbor Freight was…read morefantastic -- I can see why he's a supervisor! While I was looking at generators for a future purchase, he came over and asked if I needed help. He not only answered my generator questions but also helped me make a better choice for the project I was working on. I came in planning to buy a jig-saw, but after hearing what I needed, Amir recommended a grinder instead. His suggestion was spot on! I left with both the jig-saw and the grinder, and I'm thrilled with my purchases. Amir's knowledge, professionalism, and customer service turned a simple trip into a great experience. Because of him, Harbor Freight will be my first stop for future tools!

I had a great experience with Cabinets and Granite Depot in Alexandria. From start to finish, the…read moreteam was professional, knowledgeable, and easy to work with. They took the time to understand my needs, offered helpful design suggestions, and guided me through selecting the right cabinets and granite for my space. The quality of the materials is excellent, and the craftsmanship really shows in the final result. Installation was smooth, on schedule, and handled with great attention to detail. The pricing was fair and transparent, with no surprises along the way. If you're looking for high-quality cabinets and granite with reliable service in the Alexandria area, I highly recommend Cabinets and Granite Depot. I'm very happy with the outcome and would definitely work with them again.

They were fast, cost-effective, and knew they're stuff. I had a small job, just drilling a hole in…read morean existing countertop, that they handled on short notice. Much appreciated.