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    Old Town Automobile

    4.3 (8 reviews)
    Closed 10:00 am - 4:00 pm

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    Winegardner GMC Buick of Prince Frederick

    Winegardner GMC Buick of Prince Frederick

    (11 reviews)

    They allow me to drive on a bad tire for two weeks cause they couldn't fit me in for scheduling the…read moreplace below showed me the bad tire and recommended what I needed to have done. Winegardner isn't good and then on top of that I paid for a four wheel alignment and my car still doesn't go straight. I believe that they never even did the service and just took my money. It's OK I'm gonna get a full refund back and continue to spread the word about the bad service. Thanks a lot.

    Found the vehicle we were interested in, a Yukon SLE they had just gotten in. I was pressed on time…read morebut was very interested in the vehicle. After a test drive I advised it is for my wife and asked if I could put down a deposit for the vehicle so my wife could drive it first. I expressed we were extremely interested in the car however I pressed on time. They advised they would not do it and made zero attempts to assist in the sale. The only option they gave was buy the vehicle. This is the only dealership I have been to that does this. So I in a rushed state we had to put a down payment of the vehicle since they refused to hold it any amount of time and we had to buy it. The next day we returned to pick up the vehicle. It was at least washed but didn't even come with a tank of gas, which I felt was silly and showed the amount of care they have for their customers. Only nice thing about the whole process was being able to do the forms online since I had to work so that's why I gave it two stars.

    Prince Frederick Chrysler Jeep Dodge Ram - This is the 2015 Kia Optima that was purchased at Prince Frederick Chrysler Jeep Dodge Ram

    Prince Frederick Chrysler Jeep Dodge Ram

    (41 reviews)

    I have a 2007 Dodge Ram .. It took two and a half weeks to get it back. I was told from the…read morebeginning it will be a couple of days before they will look at it, due to short of staff and being busy .. ok with that. It took a week just to look at it. I was told it was the TIPM .. the power module of the truck .. big bill coming .. close to 2000 dollars .. now everyone knows dealerships costs can be wallet draining .. this was expected too. It took over a week to get the part .. not happy with that. Just to let you know they do not have any kind of shuttle service and no vehicle lending. You can set up for vehicle rental. Also the communication of this situation was not favorable either. Pretty much have to keep calling to check on it. They have the text messaging, but I rather at least hear a voice. At least I got it back, but not too happy with the timing .. took too long.

    Pretty awful experience at Prince Frederick Chrysler Dodge Jeep Ram. My Jeep was in their shop for…read more9 days! In that time they changed a battery and conducted a plug in diagnostic test. They were so slow and incompetent I had to pull my Jeep out in the middle of their alleged servicing. They worked on my Jeep maybe two hours at most! And 9 days of nothing! I had to pay for a rental car the whole time too. Communication with them was terrible, they were rude, and so completely inefficient and incompetent. The GM and Service Manager were just as bad, and fostered this negligent attitude. To make it worse, they don't care! Worst dealership experience, or experience with any business for that matter, ever. Keep up the horrible work Prince Frederick Chrysler Jeep Dodge Ram!!

    IM Autohaus

    IM Autohaus

    (93 reviews)

    Falls Church City

    1 star and that's being generous…read more My husband and I purchased a used 2019 Chevy Suburban from this dealership and it has been nothing but a nightmare. Within a very short time, it became obvious the transmission was failing hard shifting, slipping, warning signs that don't just appear overnight. What's most frustrating is that this feels conveniently undisclosed. There is no way a dealership "inspects" a vehicle and misses such a major issue, especially one this serious and expensive. It's hard not to believe this problem was known and intentionally hidden just to make the sale. We know that it was intentional because whoever they had make the makeshift repairs to seal the deal, left a used rag in the transmission pan. Yes, you read that correctly, they left a rag in the transmission pan that they'll surely claim they knew nothing about. A transmission repair on a vehicle like this is thousands of dollars, and buyers should not be left holding the bag because a dealership chose profit over honesty. We thankfully had a warranty through our credit union and was able to get the vehicle repaired. We have already drafted a letter to the credit union that they need to be removed from the trusted sellers list. If you're considering buying from here, get an independent inspection first or better yet, save yourself the stress and go somewhere else. I regret trusting this dealership and would never recommend them.

    My go to shop for my diesel x5 and Nissan. Absolutely trustworthy shop to get the job done quickly…read moreand affordably. They recently buffed out a couple scratches from my Nissan without charge. These guys are the best!

    Family Auto Care Mercedes BMW Specialist - Welcome to the Family Auto Care family! Mercedes Benz and BMW mechanics in Southern MD

    Family Auto Care Mercedes BMW Specialist

    (20 reviews)

    I tried to schedule service for a few items on my 2018 BMW 440 but they refused to change the oil…read moreusing the factory recommended BMW oil which I had already purchased. Lame. God knows what they would have put in it instead. Looking elsewhere.

    Beware if you wrote a good review, Make sure you see your old parts if you agree to the repair. I…read moream an Automotive Technician with over 35 years of experience and allowed my wife to take her BMW to Family auto care due to my lack of specialized diagnostic equipment, I expected they would make the repairs my wife asked for, but they found a problem with the drive shaft flex joint and quoted a repair of around $1200 and without her consulting me she agreed to the repair having faith in there service from references of others. I visited the shop when she picked her vehicle up and I asked to see the old part, they supplied the old part and when asked what was wrong with it they said it had cracks in it, I guess they expected me to agree with there diagnostics but it clearly could have gone at least another 150,000 miles based on the condition it was in. this diagnostic would be like telling you to replace your 40,000 mile tires in 5000 miles. The service writer said your wife approved it and I gasped, you think my wife has a clue if they were selling her a repair she did not need. they apparently are not your advacate but are relying on you just agreeing with them and taking it, after all its not their money. Be smart get a second opinion and ask for your old parts, James

    Old Town Automobile - car_dealers - Updated May 2026

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