They allow me to drive on a bad tire for two weeks cause they couldn't fit me in for scheduling the…read moreplace below showed me the bad tire and recommended what I needed to have done. Winegardner isn't good and then on top of that I paid for a four wheel alignment and my car still doesn't go straight. I believe that they never even did the service and just took my money. It's OK I'm gonna get a full refund back and continue to spread the word about the bad service. Thanks a lot.

Found the vehicle we were interested in, a Yukon SLE they had just gotten in. I was pressed on time…read morebut was very interested in the vehicle. After a test drive I advised it is for my wife and asked if I could put down a deposit for the vehicle so my wife could drive it first. I expressed we were extremely interested in the car however I pressed on time. They advised they would not do it and made zero attempts to assist in the sale. The only option they gave was buy the vehicle. This is the only dealership I have been to that does this. So I in a rushed state we had to put a down payment of the vehicle since they refused to hold it any amount of time and we had to buy it. The next day we returned to pick up the vehicle. It was at least washed but didn't even come with a tank of gas, which I felt was silly and showed the amount of care they have for their customers. Only nice thing about the whole process was being able to do the forms online since I had to work so that's why I gave it two stars.

DON'T, DON'T, DON'T SPEND YOUR HARD-EARNED MONEY AT THESE BAYSIDE DEALERSHIPS . They can…read morecertainly make you feel great while setting you up for failure. The owner is more worried about power and money! Bought a brand-new vehicle last December 2025 , March 2026 (3 months) catastrophic engine failure this dealership was well aware of this problem as well as GM. From friendly to turning their backs, I was told nothing they can do after they took almost $100,000. of my money. Do your homework before buying anything from these people!!!!

BJ was very helpful in my search for a new vehicle replacement. Customer Service was over and…read moreabove what you would normally receive from a Dealership.

DON'T, DON'T, DON'T SPEND YOUR HARD-EARNED MONEY AT THESE BAYSIDE DEALERSHIPS . They can certainly…read moremake you feel great while setting you up for failure. The owner is more worried about power and money! Bought a brand-new vehicle last December 2025 , March 2026 (3 months) catastrophic engine failure this dealership was well aware of this problem as well as GM. From friendly to turning their backs, I was told nothing they can do after they took almost $100,000. of my money. Do your homework before buying anything from these people!!!!

Service is so unorganized and lazy. Had vehicle for 4 days. No phone call and no update. Called and…read moresaid they would get to it that day. We had an appointment 4 days prior. All they did was charge the battery on an electrical issue that was draining the battery. Never found or looked for the cause of the drain of the battery. Now we are back at another dealership trying to get the actual problem solved. They are not worth the time. Service staff member that checked us in was very non personable and seemed like he didn't like his job.

Well I spent $700 on the car and it's still not fixed... I…read morewish people would let you know before making a guess and not fixing the problem. I sure wouldn't have purchased a new vehicle from them if this is what's going to happen.

I love Prince Frederick Ford in Calvert County!! I have been using PF Ford to purchase several…read morevehicles and they are the only place I go now for service. Customer service is awesome and they always fit me in. Today I stopped by to schedule an appointment for a windshield wiper fluid "squirter" that wasn't working. They squeezed me in on the spot, fix it, and had me out the door working 30 minutes!!! I only use PF Ford for things like this! Thanks Prince Frederick FORD.

About a year ago: I took my car here because my auto trans…read morewas slipping a lot. I ended up getting a transmission flush. The next day, the car was leaking fluid so I took it back. It turns out they forgot to tighten a gasket. May car continued to act up so I paid them to do a tune up. They told me "it rides like a dream". That was false. The transmission slipping seemed to get worse. I took it somewhere else and it turns out there was very little transmission fluid in the car. The new shop filled it and I never had an issue again. Looks like Coastal Car Care didn't re-fill the Transmission fluid after they tightened my gasket. I called many times and never heard from Coastal. Don't waste your time and money on this place.

I normally don't write reviews but this one was so upsetting. First, they overcharge for their…read moreservice but worse their customer service is terrible. The manager is very rude and pretty much threatened me with the cost of service. And hung up on me on the phone. I will never go to this place again and please don't waste your time.

I have a 2007 Dodge Ram .. It took two and a half weeks to get it back. I was told from the…read morebeginning it will be a couple of days before they will look at it, due to short of staff and being busy .. ok with that. It took a week just to look at it. I was told it was the TIPM .. the power module of the truck .. big bill coming .. close to 2000 dollars .. now everyone knows dealerships costs can be wallet draining .. this was expected too. It took over a week to get the part .. not happy with that. Just to let you know they do not have any kind of shuttle service and no vehicle lending. You can set up for vehicle rental. Also the communication of this situation was not favorable either. Pretty much have to keep calling to check on it. They have the text messaging, but I rather at least hear a voice. At least I got it back, but not too happy with the timing .. took too long.

Pretty awful experience at Prince Frederick Chrysler Dodge Jeep Ram. My Jeep was in their shop for…read more9 days! In that time they changed a battery and conducted a plug in diagnostic test. They were so slow and incompetent I had to pull my Jeep out in the middle of their alleged servicing. They worked on my Jeep maybe two hours at most! And 9 days of nothing! I had to pay for a rental car the whole time too. Communication with them was terrible, they were rude, and so completely inefficient and incompetent. The GM and Service Manager were just as bad, and fostered this negligent attitude. To make it worse, they don't care! Worst dealership experience, or experience with any business for that matter, ever. Keep up the horrible work Prince Frederick Chrysler Jeep Dodge Ram!!

1 star and that's being generous…read more My husband and I purchased a used 2019 Chevy Suburban from this dealership and it has been nothing but a nightmare. Within a very short time, it became obvious the transmission was failing hard shifting, slipping, warning signs that don't just appear overnight. What's most frustrating is that this feels conveniently undisclosed. There is no way a dealership "inspects" a vehicle and misses such a major issue, especially one this serious and expensive. It's hard not to believe this problem was known and intentionally hidden just to make the sale. We know that it was intentional because whoever they had make the makeshift repairs to seal the deal, left a used rag in the transmission pan. Yes, you read that correctly, they left a rag in the transmission pan that they'll surely claim they knew nothing about. A transmission repair on a vehicle like this is thousands of dollars, and buyers should not be left holding the bag because a dealership chose profit over honesty. We thankfully had a warranty through our credit union and was able to get the vehicle repaired. We have already drafted a letter to the credit union that they need to be removed from the trusted sellers list. If you're considering buying from here, get an independent inspection first or better yet, save yourself the stress and go somewhere else. I regret trusting this dealership and would never recommend them.

My go to shop for my diesel x5 and Nissan. Absolutely trustworthy shop to get the job done quickly…read moreand affordably. They recently buffed out a couple scratches from my Nissan without charge. These guys are the best!

I tried to schedule service for a few items on my 2018 BMW 440 but they refused to change the oil…read moreusing the factory recommended BMW oil which I had already purchased. Lame. God knows what they would have put in it instead. Looking elsewhere.

Beware if you wrote a good review, Make sure you see your old parts if you agree to the repair. I…read moream an Automotive Technician with over 35 years of experience and allowed my wife to take her BMW to Family auto care due to my lack of specialized diagnostic equipment, I expected they would make the repairs my wife asked for, but they found a problem with the drive shaft flex joint and quoted a repair of around $1200 and without her consulting me she agreed to the repair having faith in there service from references of others. I visited the shop when she picked her vehicle up and I asked to see the old part, they supplied the old part and when asked what was wrong with it they said it had cracks in it, I guess they expected me to agree with there diagnostics but it clearly could have gone at least another 150,000 miles based on the condition it was in. this diagnostic would be like telling you to replace your 40,000 mile tires in 5000 miles. The service writer said your wife approved it and I gasped, you think my wife has a clue if they were selling her a repair she did not need. they apparently are not your advacate but are relying on you just agreeing with them and taking it, after all its not their money. Be smart get a second opinion and ask for your old parts, James