Well I spent $700 on the car and it's still not fixed... I wish people would let you know before making a guess and not fixing the problem. I sure wouldn't have purchased a new vehicle from them if this is what's going to happen. read more

I love Prince Frederick Ford in Calvert County!! I have been using PF Ford to purchase several vehicles and they are the only place I go now for service. Customer service is awesome and they always fit me in. Today I stopped by to schedule an appointment for a windshield wiper fluid "squirter" that wasn't working. They squeezed me in on the spot, fix it, and had me out the door working 30 minutes!!! I only use PF Ford for things like this! Thanks Prince Frederick FORD. read more

Dear Owner, I am writing to express my dissatisfaction with this P.F. Ford Service department. I had this dealer service my 2014 Chrysler Town and Country. This was the worst experience ever, and I don't plan to return to purchase or have them service any of my vehicles. My service advisor was John Murray. John has no concept of customer service and will ultimately destroy the reputation of the Prince Frederick Ford Dealership. He does not understand what transparency and honesty. Again, I will not be returning, ever, to this dealership! Lynn T. read more

If you want great information on the vehicle you are purchasing and no hassle you need to see Cameron. I purchased my vehicle recently and he walked me through all the features. He is a great sales person and if I decide to purchase again and he is still there I will definitely pay him a visit. read more

I was skeptical of doing Business with a new to me car dealership but I ended up being pleasantly surprised. I ended up buying a new F150 Lariat. I feel they were treating me fairly and answered all my questions. When it came to financing and the extras they presented them at a reasonable price. They kept their word about discounts even when they found out the discounts where not combinable. I feel they are as good as a car dealership can be. Also getting a F150 pretty much equipped the way I wanted for below sticker in this current climate was great. read more

Prince Frederick Ford - 2021 Ford F-150 Lariat Full Hybrid 6.5 bed in Lead Foot grey. - Auto Repair Near Me - Prince Frederick, Maryland

I'm updating my review to add a star in view of the really great service that I received yesterday. I dropped off my car to have a leak in the roof repaired. I'm not sure why Ford's leak, but I've had two Ford's among the 20 or so cars I've owned that leaked. Anyway the technician was able to find and fix the leak at a reasonable price. While they were test driving my car they noticed a shudder in the recently replaced clutch. so without even asking they put in a new clutch for me at no cost and the car was ready when promised. That's the kind of service that will keep me coming back! read more

See all

Update: I worked with management to consider accepting the Ford Service Card. They considered it. Not going to happen but they have been trying to accommodate in other ways. They mean well, but until they grow, they will have to make decisions like this. Doesn't accept the Ford Service card. The card from Ford! The card that gives customers rebates and 0% financing and that makes getting dealership service more palatable. Now I have to drive to Lexington Park. Unless you have stacks of cash for larger repairs, go somewhere else. It is a smaller place, no Quick Lane or car wash and limited inventory. Service advisors have been good, but have to deal with people like me asking why not. PF Ford, at your next staff meeting, pit accepting this card on the table and discuss it. If anyone is reading this, explain why you don't. read more

They are terrible. Can't do a simple oil change right. They charged me and didn't change and filters. I noticed when I got home and check their mistakes. Garbage customer service and even worse service on vehicles read more

A very sloppy 80$ dollar oil change, didn't inflate tires and when I got my vehicle back it smelled like oil and fuel in the cabin. Very unprofessional job, very dissatisfied with there work. Also the very next day I had a small puddle of oil in my garage. This was done on a 2017 F150 3.5 ecoboost. Stay away!!! read more

Prince Frederick Ford - Auto Repair Near Me - Prince Frederick, Maryland

Worst customer service and they will Nickel and dime you for everything even to look at my seat!! My seat is broken and all they have to do is touch the electric button to see that it does not go forwards or backwards and they had the nerve to tell me it was $150 to put it on the machine!! I don't understand what the problem is the only reason they got two stars is because they did find out what my Ford dealership in Branch Ave., Marlow Heights could not and that was find out what was really wrong with my car so they get two stars for having good mechanics that's it tho Nobody likes to be thought of as a sucker when it comes to getting work done on a car read more

It was Friday.. I came down for the weekend..... it was 4:30 PM and my Ford truck would not start. I feared the worst, in Rockville (where I live) I am lucky if I get the truck in to the mechanic if it is looked at in two or three days. I called the dealership and talked to Aaron in service and told him I was having the truck towed in. He was very reassuring about having the truck looked at first thing Saturday morning. I am thinking to my self BS, I am not going to get my truck back until Monday or Tuesday. I called Aaron Saturday morning and he told me that he could get me in to a loner car if we needed to do that, wow that is a breath of fresh air, never got that offer from the local place in Rockville. Aaron called me around 10 and told me that they were programing a new key for my truck. Around 11 AM he called me and told me the truck was done. Wahoo!! I met Bradon the mechanic that worked on the truck and he reassured me that the spare key I had at home would work with the truck. Now for the best part... it only cost me $140.00. My husband is a parts manager for Mazda. My truck is a Ranger and that is a Mazda B series truck. When I told him what I paid he told me that it would have cost me $260 in Rockville. Prince Frederick Ford, you are my hero's! !!!!!!!!!!!!!!!!!!!!!!!!!! read more

Took our car in for recall work. Received text at 11:00 am that the car was ready. Picked it up at 6:00 pm. Car had been left running and gas drained. None of the technicians and managers noticed a car had been left running ALL DAY. When we called to complain the manager tried to blame it on our remote starter. We won't be returning there again read more

Unsure why this review isnt posted but this is from my visit 2 months ago: I would give zero stars if I could. I actually opted to go to this dealership to service my vehicle due to its score on here. Unfortunately the treatment I recieved from Jacqueline in the service department is disturbing. I understand the difficulties of dealing with high volume but I feel as though self awareness is important in customer service. She was extremely rude and talked down to me when I asked simple questions in regards to my vehicle. I shouldnt be the calm one giving customer service to the service provider in order to diffuse the exchange. Im unsure if she felt as though the standard of service I recieved was appropriate for me specifically as Ive seen others come in and recieve better treatment, but I value my time and money the same. Though I disagree with some policy that they have, I could've taken that up with the higher ups themselves and as I know service providers are only enforcing whats in place. I see that the owner replies to these reviews but even though you probably still will, dont. Im not interested in returning, discussing this, or what youll do to improve moving forward. Thats more for onlookers of this review rather than actual corrective action. read more

I found this dealership much better than the one I have purchased my 2015 transt (Upper Marlboro). Natalie was very perfessonal and Arron was great to work with. I usually stay with the location I started with, but Upper Marlboro is terrible and tried to scam me,but I caught it.Thats what made me go to Prince Frederick location. They were straight up and on point with my veichicle. They showed me problem and even the mechanic who worked on it have some very helpful tips ony transit after the transaction was complete. This place has a more laid back feel than the fast talking, slick rick mentality of Upper Marlboro. read more

Far too much detail to go into, dealership does not stand behind their product or warranties. Can not get my e-brake issue fixed under my extended warranty on a certified pre owned vehicle that in fact has a technical service bulletin out 12 2 3. I realize this is not a recall but a TSB so not unique to my vehicle. Made formal complaint to corporate. Was told by service manager Jeff "to take my truck somewhere else, they would not touch my truck anymore" And he did not want my husband or I back on his lot. read more

I got service done on my F-150 this week. Melissa was not just a customer service rep, she was a concierge. The way that she treated me, I felt that I was at a Mercedes dealership or something! She was so professional and responsive to my concerns and I was thoroughly impressed her! I will use PF Ford again and again thanks to how I was treated by Melissa. The only reason I'm giving 4 stars as opposed to 5; being a dealership, it was a bit pricy. I understand that's to be expected, but until the costs come down a bit, I can't see giving 5 stars. read more

Everyone was very friendly, worked with me to get to where I was comfortable with all phases of the sale and financing. I'm looking forward to my next experience with these guys! read more

Just had my 2013 Fusion serviced at 60K and it was fine. The only additional charge was for a filter. Great service. Thanks!

Staff here are just looking to make a sale. They don't care about what you want or what you're looking for but cars about getting the money.

I brought my 2016 Ford Fusion back to Prince Frederick Ford; After my first visit, when the issue could not be found., because it was extremely hard to detect. However, after the issue became more significant, I was extremely pleased with Prince Fredrick Ford and their service department for their OUTSTANDING!!!! professionalism, kindness, politeness, and concern for my Ford Fusion. They wanted to ensure that I was totally satisfied. And I will always bring my vehicle to them whenever I own a Ford anything. Thank you Service Department. Keep up the GREAT! work. read more

i was there with a friend a couple days ago dropping his car off for service, and while he was inside taking care of paperwork, i was standing outside listening to a conversation about how the mechanics there use the shop for working on their friends vehicles for side money after hours an such..This individual was talking about installing a new engine in his friends old Jeep Cherokee, not doing something simple like an oil change or brakes, but an engine???? ...I just thought this was kinda strange considering the liability that would be involved if something was to happen to the individual(s) that were working on their car..Maybe this is a normal practice for them, but not smart from an insurance POV.... cheers :) CM read more

I brought my expedition in for a warning light. I was told I needed a part replaced and my spark plugs changed. They were charging $700 for the spark plug change which seemed excessive. When my husband questioned them on the cost, they said there was a design flaw that made it so the spark plugs broke during the repair making them difficult to get out. They charge the same amount no matter how many break. We took it to another mechanic for a second opinion and turns out that problem was fixed the year before my car was made. He changed them for a fraction of the cost of the dealership. In addition I agree with another reviewer saying they nickel and dime you. The estimate was one thing but there were several "fees" in addition to the cost of the repair. Aren't rags and grease part of having your car fixed.? As it is they charge over $100 just to hook it to a computer to find out what is wrong with it. read more

Power was lost in automatic drivers seat, outside mirrors and adjustable pedal in 2006 F150. Googled to see if we could find the cause. Very common problem with water getting in to passenger floor board which corrodes the wires. The service writer stated that she had the same issue on her personal vehicle which was a simple wire fix. 3 hours and $300 later they were able to splice the wire. We have lived in Calvert county for 30 years and have tried to give our business to them but always walk away feeling that we've been taken advantage of. We are in the market for a new car, which will be our 5th ford. It will NOT be purchased from them. read more

Very poor customer service and communication through the service department. I have been waiting to have my sunroof repaired for three weeks. I was told that the part came in and had to be re-ordered, and would arrive via Fed Ex. That was a week and a half ago. read more

Took my 2016 Escape for 10000 mile check, appointment was given for time I requested, friendly employees, was finished quickly and efficiently. Cost was higher than I had been paying on my previous car at another local business. read more

GREAT place! I worked with Dan, and he was great! I bought a brand new 2014 Ford Fiesta and I love it. They were so so helpful and not incredibly pushy like most salesmen! read more

Went and looked at a 2016 F150 5.0 motor super crew cab truck. They were pushy on wanting to run my credit and pushy on for me taking the truck home to think about it. They took forever to appraise my trade in and the very next day had a severe problem with my vehicle. Took my business else where. Wouldn't give these guys the time nor day again nor will I even recommend them to my worst enemy!!!! read more