We always get great service. The work is done professionally and in a timely manner. We highly…read morerecommend them.

BJ was very helpful in my search for a new vehicle replacement. Customer Service was over and…read moreabove what you would normally receive from a Dealership.

Great experience. Antonio was helpful and knowledgeable, and made the whole car shopping process…read moresmooth and easy.

Very good customer care. Wife's car breakdown and had to be towed in. Despite her not being there…read morewhen the car arrived everything was handled just as it should. Got txt updates on progress including a short video inspection. Not a single glitch, well done.

I've been looking for a car for a couple of months. I saw a car I was interested in online and I…read moremessaged the dealership. I made an appointment with DARIUS and came to see it the next day. I was still undecided and I made an appointment for the next day to bring my boyfriend to see it. Not once did they high-pressure me or try any kind of "tactics." They respected my intelligence and I appreciated that. They ran some numbers for me and I took them home to marinate. The next day my bf test drove it and we decided to buy it. We did a little more haggling and I got a GREAT price, a GREAT interest rate and a GREAT $ amt for my trade-in. There was also a little extra thrown in for military. Overall I had a very good experience and was very pleased. Check online first, then go check out the cars they have there- and ask for DARIUS.

Will never trust this dealership. Worked with "Brandon" by phone and text. Their online offer to…read morebuy my 2-door red jeep was higher than the carvana offer. Brandon said of course it is a real offer. they would even give more probably. I double checked this with him multiple times, and he lied every time. When my daughter drove an hour from DC they low balled her with an offer below carvana. She walked away, they figured they had her. So disgusted. They said the car was just as described in the online quote but they don't sell jeeps so that is why the price difference! really? you have a Chrysler dealership down the road that is Bayside. Such scammers. Lesson learned and stay away from them. They are surely untrustworthy on the sales side of the business as well. The Manager "Joe" was just as unhelpful... had no idea why the online offer was so different than the in person... a $3,500 difference! Obviously their online estimate is 100% fake. I am sure they will respond to this review trying to spin what happened today but do not trust their story.

I purchased my car from here yesterday. This was the smoothest car buying experience I've ever…read morehad!!!!!!! I saw the car I wanted online and put in my info to request more information. I received a very friendly call from James Miller asking if I was interested in the SUV and scheduled my appt for 2 hours later. About 15 minutes after I set my appt, I received a call from the Customer Experience Manager - Michael Moses confirming the appointment and making sure I knew the address. Before arriving, James sent me a video confirming that the car was indeed still there and showing me some of the features. While parking, a sales rep walked up to and I informed him that I had an appt with James. He grabbed him immediately. James came over and introduced himself to my dad and me. He is probably the friendliest and most energetic salesman I've ever encountered. He gave us a walk around of the car and then we did a test drive. The process from there flowed down smoothly. While completing paperwork, I was able to meet Michael Moses and the financial specialist Janet. They all very just so welcoming, encouraging, and just so friendly. They took away all my anxiety and after only 2 hours there, I was driving off with my newer car. I absolutely love my purchase and will always do business here in the future! The level of customer service I received was exceptional!!!

I'm not a person who automatically takes my car to the dealership for service. Obviously if a car…read moreis under warranty it makes sense. However, what if the dealership service department Sucks? Luckily Bayside does not suck. So I don't have to figure that out. They are wonderful. They don't over or up charge you. I have to say I have been pleasantly surprised every time. I guess I should stop being surprised. I have a Kia Stinger which is not your typical Kia. It is a sport sedan or hatch back or fast back? I'm not really sure. I am sure I love this car. It compares to any Italian German sports sedan costing $80,000 or more. So maintenance can be tricky if you don't keep up with it, but it has not been expensive. My warranty is covered the few small things that have gone wrong, the horn, and a fuel pump none of which have stranded me all of which the dealership has dealt with quickly with no hassle,. The staff are very nice people. The best dealership experience I've had. I've been buying cars since the 80s. I'm so relieved that I can rely on Bayside Kia to keep me on the road affordably. Good employees make a difference!

Steve Luck was a pleasure to work with!!! He made the car buying process easy and stress free. He…read moreis professional and very knowledgeable of the brand. Be sure to tell him Mrs. G sent ya ;0)

Poor customer service and responses. I purchased a CPO vehicle and received a very poor response…read moreand customer service dealing with issues with my purchased vehicle. I would call the service the department and I was told on multiple occasions I would get a call back and the call back would never happen. I was told that I would need to leave my newly purchased vehicle for at least 3 days for an electric diagnostic without the availability of a loaner vehicle. The option I was given was o be placed on a list for a loaner vehicle. I remained on that list for 4 months. Then after getting fed up I was finally able to get in touch with the service manager, Dan who was not very pleasant and made me feel like it was my fault all of this was happening. He even asked me "did you test drive this vehicle?" That I thought was a very insensitive and inconsiderate question. They were able to get my vehicle in and in one day able to solve most of the issues. My question is why couldn't this have been done 4 months ago? It proves a lack of care and concern for the consumer who pays their salaries. I am extremely disappointed with how I have been treated. And there are still issues with my vehicle that now I have to just deal with and can't do anything about it because it has been too long since I purchased it. I feel taken advantage of and devalued. What I was offered for one of my issues is that I would have to pay half for the repair. This has left a very bad taste in my mouth. Especially when I contacted another dealer service department in VA and from the first call I was able to set an appointment with a loaner vehicle for my troubles. This has to change! It is clear they could have done better sooner but chose not to by evidence of how fast things got done when I contacted upper management. But as a consumer I shouldn't have to do this. Please improve your customer service in the service department

As long as you never ever have to reach the store after the sale....It's a terrific place to buy a…read morecar. If you do, in fact, have to ever call them: and after sale commuication is important to you....then avoid them.

Carmax in Laurel was the worst CarMax I used ever! I've purchased cars previously from CarMax in…read moreother locations, which is why I recommended it to my husband. We first made an appointment and when we arrived, my husband waited over 2 hours for the attendant to tell him they couldn't see him that day. We drove an hour to Laurel because we had an appointment and we're treated like we didnt matter! My husband drove another hour and made a 2nd reservation at the Laurel location. When we came, we waited another 2 hours. Then when I went back to the desk to check the status of our appointment, they said they may not be able to see us today. They did not keep us updated , nor cared how long we drive to get there, and that we had an appointment. Once we walked to our car to leave, they decided to take the white couple that was awaiting behind us. We knew because when we started our car, we saw the attendant get them ready for a test drive. This was the worst customer service ever and I DO NOT RECOMMEND this location to anyone. Very inconsiderate and no customer service! We told the Laurel CarMax location that we actually had a check to purchase a car with and didn't need a loan, and they didn't care. My husband and I ended up going to a dealership, making an appointment, and actually being seen at the time we made the appointment. We walked out of there with our car!

Once again CMAs Toyota of Southern MD provided reliable service in an impeccable professional…read moremanner. Amber, Danny, and all the crew are super! I appreciate their attention to customer service and communication. Thanks for your dependable service!

I called spoke to salesman name Mat told him my girlfriend was coming there to look at used cars…read morecould he assist her and if she sees anything that I will be there Saturday with her told me he could she got there he put her off someone else that was either sick or having allergies sneezing in his hands !!!! Not happy

I been buying vehicles from Waldorf Toyota for about twenty years and never had an issue with sales…read moreor service. Their staff are very knowledgeable and always have the right attitude. I just purchased a new vehicle and had the pleasure of meeting the General Manager Dustin Herbert who helped us with our new vehicle. He went out of his way to work with us. I appreciate the time out of his busy schedule for doing that such a great individual. Mr. Vito

have generally been satisfied with the dealership, but I was disappointed with my experience…read moreyesterday. I had a 1:00 p.m. appointment and waited three hours before being told it would take at least another hour. Customers should be informed in advance if the service may take four or five hours so they can make other arrangements. I was quoted approximately $800 for the brake service, but the labor cost was not clearly explained or itemized before I approved the work. After paying nearly $1,000, I realized that about $430 was for labor. The parts and labor charges should be clearly separated before the customer authorizes the service. I would appreciate it if you could review my invoice and consider an adjustment to the labor charge.

Overall, my service was good, and they corrected a few issues. It was expensive, and it appears…read morethat some dealers and service companies in today's economy will utilize whatever means to get as much money as possible from you. I was upset because after leaving the parking lot, a part of my vehicle that should have been secured from the start fell apart, and if I hadn't done my research and spoken with management, it would have become a new repair job. As I previously stated, it came apart after less than a mile of leaving the parking lot The other concern is that the financing option should be more thoroughly stated up front. Yes, for certain people, it may be beneficial to avoid the excessive fees that these dealer services are imposing on their customers who want to use a credit card, and this is not just at this location.  Again, this may be a good thing for unforeseen car repairs expenses and if you have good credit, but customers should be aware that their debit card is required and that it will be deducted automatically from their checking account without their awareness once you are approved. Overall, your experience may vary, but that was my experience, and lots of things can be improved. This feedback is not because I am angry, at anyone there, but maybe to improve some areas, and put the customer back in focus. I only took one star off based on the overall experience.

Took my vehicle there cause it wouldn't start. My battery needed replacing. From the very beginning…read morethe customer service was horrible. My service advisor was running his mouth with another employee while I waited to be served. My car wouldn't start when I went to pick it up. I contacted the Service Manager and General Manager Mr. Cho to let him know of the poor service. I had to leave my truck Overnight because of their negligence. I Would never bring my vehicle there again!!! Worse service ever.