I purchased 2 car seats and a stroller base from their website. Never received the items. I spoke…read morewith a lady on the phone who said someone would be in contact with me, in which I never received a phone call from them. Now they are telling me that my money was refunded, however no proof of that on my end, even my credit card company can't find the "refunded" money. I called the store asking for proof of refund and the guy says its an automated service so that can't be provided but he would re-send the email I received after purchasing. SO needless to say there is no proof of a refund and I am probably out over $1000. Save yourself the headache and order from someone else.

I bought an item to be shipped to Hamilton. When I received it, it was not the item I had ordered…read more I called the Brampton location to see if they could send me the item I ordered, but was told that they don't sell that item anymore (yet somehow it was purchasable on their website, and remains so). The woman on the phone was not friendly and lacked customer service skills. I will not be a repeat customer and would advise others to avoid online purchases.

I was confused about store policy. I brought in an organized bin of neatly folded clothes. Some…read moreitems still had tags on them. BB rand new. The employee at the counter took my information and said they will go through the items and phone me the same day. They also had my email. I recieved no phone call or email. I returned the next day and they said I have a store credit of $30 dollars. I said I don't want a store credit. I wanted cash back. Employee said if you don't come back the same day you get no cash only store credit. I said I did not receive a call or email. She said at the bottom of the receipt in small print it explains you must return back the same day. This was never explained to me. I said no one contacted me. I told them give me back everything I dropped off. Then she said we will give you cash. What a nightmare.

I came here and found some great board books for my kids and even some clothes with original price…read moretags on it. The used clothes all mostly look new still! The sales associates are so helpful with all of my questions. They are very patient as well. Will definitely return here again! Thank you for all your help!

Placed an order on cyber Monday. Inquired when it would be shipped and was told I had to wait 3-8…read moredays before I could inquire. I had selected the option to have the items shipped to the store. I received a message telling me my items would be delivered today (Dec. 6th, 2022). I called the store to see if it was in and was told my items weren't there and weren't in transit. Checked tracking again and it said my order had been returned to sender. Called the customer service number in the email which routed me to the U.S. I was told when I clicked to have it sent to the store they sent it to a location the store hasn't been in for about a year. They refused to re-send the order even though I didn't receive it and they have Canada Post info. stating it was being returned. They stated it would take up to 5 business days to refund my credit card. Until I get the refund I can't afford to re-order. So, my grandaughter won't have her snowsuit in time for Christmas because I won't have it in time to mail it to her. I am not going to re-order from them or ever order from them again. They get the address of their own store wrong and won't fix it. I am left inconvenienced. I let the local store know also, but they too don't seem to care. I was a good customer. Bought a snowsuit ever year and bought throughout the year for my grandaughter and baby gifts for various people. I spent a lot of money in their store and on line. No more.

** 3.5 stars **…read more Similar to Children's Place, this is one of the kid stores that has a big box feel and an explosion of crayon colours all over the clothes. Unlike Children's place, the price point is notably higher but also the quality is a bit better. The store is split into two, Carters and OshKosh. Carters is for the infants and toddlers and the OshKosh brand is more for kids up to age 14. It's hard to imagine 'kids' sized 14 though trying to wear these neon pairings with cute kittens or alligators on them. I came here often to buy the white basic onesies for baby showers as they often had friends and family deals each season. It was great because it's one of the few places that actually had real sizing. Other places like baby gap or obaibi had great phenomenal clothes but sometimes you need basics that aren't high end as spit up is bound to happen every 2 hours. You don't need soft egyptian cotton for that type of wear (and bleaching) or at the price point of $15 per onesie. Here, you can get true to size, decent quality (aka not scratchy or too thin), and affordable baby clothes. As for the OshKosh, the prices jump up and it's harder to shop here as the colour scheme and over the top cuteness makes me believe they butchered a bunch of Care Bears to create these clothes. Perhaps it doesn't appeal to my sense of fashion but the colour combinations (Yellow and purple shirts? fuschia tops with orange flowers with a dose of lime green petals?) also make any kid say 'NO' quite forceably. The service here is haphazard. Once in a while you'll find a great associate who knows all the answer and can run the cashier at lightening speeds... but that's only once in a while. Most of the time you're drumming your fingers as the two associates take at least 5 to 7 minutes per customer at the cash.

Recent visit on Boxing Day at noon extremely poor service by the Store General Manager a female on…read moresite and all her staff at cashiers. Rude communication from store GM towards customer that requires urgent attention of GAP ( Canada) Inc. Management for if the service received on Dec 26 , 2024 reflects their corporate culture. Sales would go down hill. I recommend Sr. Management to review all video surveillance inside the store in Dec 26, 2024 between 1pm- 2 pm. Investigate and retrain their store GM to educate her on basics of retail management, customer service, communication to improve the image for betterment of business for now her entire team is rude reflection of her.VERY VERY VERY POOR on part of GAP (Canada) Inc.

I am a Gap girl. I like comfortable clothes that don't cost a ton…read more Years ago, the largest size offered at Gap was a 16. I couldn't fit in it. Over five years ago, I decided to change my eating and lifestyle habits. I lost sixty pounds and have kept it off, which is a challenge being a foodie! Anyway, shopping for anything at Gap is no longer an issue. I shop here often. My size remains constant here. It's nice being in a holding pattern! I also get great clothes at discount prices. I have a navy blue skirt that has light pink stripes going down it. It has pockets, which are both practical and cute. I got this skirt for $10 and continue to wear it. It's one of my favourite pieces. I rarely shop at regular Gap stores. I am always at an outlet store. This one is at Heartland. It can get busy. However, there are plenty of parking spaces. The change rooms are bright and clean. I never feel pressured to try everything on quickly. The lineups can be long, but I am patient. Staff are friendly. I can't complain. (14)

I had an incredibly negative work experience here. The management is hypocritical, discriminatory,…read morepicks favourites, were EXTREMELY disrespectful to myself and my family members on multiple occasions, aren't all on the same page - ever, and they will do anything for money, even if that jeopardizes the mental health of their very own staff. They also expect their workers to do an unfair amount of work for minimum wage. Theft and prevention, store cleanliness, PERFECT customer service, up selling, and adapting to the many technical issues they face year round is just a small glimpse of what is expected from a part-time worker. The only good things that came out of my entire year and five months that I worked there was the few friends I managed to make (which was nearly impossible due to the high turnover rate) the staff couldn't brainwash who were actually pretty solid, and a free green water bottle they gave me as a prize during Christmas time. (Their Christmas bonuses are convoluted and are only accessible to you if you are one of the few full timers they've had on staff for years or they decide they like you enough to give you enough hours to easily achieve this goal). Save yourself the trouble and work anywhere else. And if you care about the morality of where you spend your money? Do not shop here. The place is also extremely dusty and their clothes aren't nice enough for how much they charge customers (nearly everything that has any amount of cotton in it shrinks two sizes).This is by far the worst location in this area. There is so much more I can say too, but I don't have all day to sit on my phone and type.

Great store . Best TOMMY store I always find something on…read moresale for me . Great happy staff they seem happy to see me . They also remember my name when I go back. Would be nice if they had a bowl of water and some treats .

Excellent customer service and good quality baptism outfits for boys…read more They have just what I was looking for, traditional with a modern twist. I will return for future occasions.

I have dealt with Diapers Direct (John) for about 10 years, although I havent…read moreordered anything for a while. I was always treated with respect and orders were always on time. Very good customer service!

From the owner: If you're looking for quality diapers straight from the manufacturer then visit Diapers Direct in…read moreMississauga. There is free delivery available for customers in the GTA. We can promise low prices and great service for all our quality products. Call us today for your 100% guarantee.

When you first walk in here this place seems to be great and looks like they have a huge selection…read morebut once you actually start looking for stuff it's like the store is empty. They have a ton beautiful clothes but none of it is functional somehow, all the pants that I have ever tried on for my kids here have always had such a low rise that they were unwearable. I made the mistake to buy two pairs of pants on two different occasions but they just ended up hanging on the hanger and then being donated. Tops are still ok but I find they have to much stuff on them ( glitter and vinyl prints ). What I have to give them pro's for is their winter gloves!! Best winter gloves you will find anywhere!! They are all excellent, they are just the everyday gloves not the hardcore -40 gloves. I always come back here every year just for that.