Extremely Disappointed - Never Received My Order and No Help from Customer Service I've been a loyal Old Navy customer for years, but this experience has completely ruined my trust in the brand. I placed an order that included multiple items under one invoice. The order was split into different shipments, and one of the packages never arrived. I contacted Old Navy several times to report the missing item. After wasting a lot of time explaining the situation, they told me to dispute the charge with my credit card instead of helping me directly. I did exactly that, but after months of waiting, the dispute was closed based on a so-called "proof of delivery" that only said "LSR Front Door" - with no signature, no photo, no confirmation that it was actually delivered to me. That is not proof of delivery. To make things worse, I tried to reopen the dispute by sending a fax - the number didn't work. I mailed a letter and got no response. Then I got charged again! All of this over a product I NEVER RECEIVED. It's been incredibly frustrating. I've spent so much time chasing down something that should've been resolved immediately. If I had actually received my package, I wouldn't be fighting like this. I'm just asking for what's fair: a refund for something I paid for and didn't receive. Old Navy completely failed me as a customer. I expected better. read more

Holly Springs finally has an Old Navy! The layout of this store is great. I like that they have price scanners throughout the store to verify prices. This is a great addition to Holly Springs Towne Center. read more

This was my first time visiting this location. I came in the store looking for something for my daughter for her second birthday and also hoping that summer clothes were already out. Didn't find any summer clothes but found a cute outfit to celebrate her turning the big 2. They also had pajamas buy 1 get one 50% off which we also needed. Store was really organized and clean and staff was very friendly. Sales associate at the register even reminded me to check my email for a $10 promotion. I really appreciated that cause I always forget! read more

Old Navy - Teigan in her Old Navy birthday fit - Women's Clothing Near Me - Holly Springs, North Carolina

Im so happy to see Old Navy in Holly Springs. It is on the small side but has everything my family needs. ON is my go to place for cheap a Ts. The staff was attentive and very nice during both of my visits one which included a return. There are no sizes bigger than XXL but they will order and ship to store for you. I like the new carts they have also. read more

I'm glad they finally opened an Old Navy in Holly Springs. Store is new, still has a clean smell so no complaints there. However, read more

Old Navy in Holly Springs is The worse I have ever seen, their are rude and have the worse attitude . We went to the Cary location, and they were so much different in their interaction and customer service. Holly springs location should send the store manager, which by the way was , useless with real bad attitude, to Cary to learn a thing or two about retail business. I know we are not going back any time soon. read more

Place is very clean and organized the female workers however are very over dramatic and rude. Someone dropped a shirt and i didn't pick it up because i thought they would realize and pick it up (i as well just had a surgery and only had one hand to pick it up with which is the arm that just had surgery) so i walked around it and two workers were walking by and one said "so we're just not going to pick it up OkAy" and i was stunned and embarrassed. I usually always pick up things like that i just physically could not and hoped the lady whom dropped it would realize. Overall i was pretty pissed at this. She obviously doesn't need to treat a customer like this, though she didn't say it to me she said it about me and In listening distance...completely unprofessional. read more

For a new store, they are understaffed. I usually come by on my lunch break and browse. God forbid I decide to pirchase something and get in line during this time. There are 5 registers and most times therr is only 1 cashier (2 if you're lucky). The lines are not short and most times, I usually just put back the merchandise to avoid the long line. My first shopping experience at this location after it just opened was again, me waiting in line( 2 cashiers), long line at that. When I ginally got to the cashier, the item that I chose rang up at the regular price and not the sale price. The casheir called for a manager, NO ONE CAME. After standing ther for about 8 mins, a manager walked by. The cashier called for her and she said: "I'm on my lunch break". Annoyed, I told the cashier to forget it and to it back. While leaving, I saw the manager standing in the corner at the fron tof the store having, what seemed to be a "private" conversation with what I thought was a customer. It just didn't look like she was on lunch. Her outburst was unprofessional and she could've handled me a little differently. read more