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    Old Navy

    2.8 (4 reviews)
    Closed 10:00 am - 7:00 pm
    Updated over 3 months ago

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    Gap Factory

    Gap Factory

    3.5(2 reviews)
    0.0 mi
    $$

    The only reason this store is getting 2 stars verses the 1 star I'd like to give is because of the…read morequality of clothes I purchased for a good price. When I initially walked into the store, I saw two sales associates folding clothes. Neither associate said hello or welcomed me to "The Gap" which really made me want to turn around and leave. Instead of leaving, I decided to continue on to the back where near the children section. Having to pass by an associate to get there, I was sure someone would speak--still no one said a word. Could I have spoken? Sure, but this is about good customer service (and providing fellow yelpers/people in the area about a business) and there doesn't seem to be much of that in many places I've gone to so far in KY. I shopped for kids clothing and finally came to a point where I had to ask for assistance since none was offered. I said, "Excuse, could you find out if you have this cardigan in 2T cardigan" to one of the sales associates....To make a long story short--the store associate never came back to let me know whether or not they had what I was looking for in a different size and I knew at that point I would never return to the Gap ever again. The cashier at the register was efficient and nice, but the other employees weren't as helpful. I actually saw the sales associate walk back onto the floor but she never came to inform me of the product I requested so I'll just assume her walking back on the floor means, "NO we don't have the size you requested!" I spent over $170 that day for my kids and I guess its true what people say, "You should never say never!" My son, unfortunately cannot fit some of the items I purchased, so I have to take them back for an exchange. I certainly hope that I have something different to report on my 2nd and final trip. You certainly do not have to take my word for it....go check them out yourself. Hopefully you'll have a better experience than I did. I also did a survey w/ the company about this experience so you may see improvements--at least that's my wish for you.

    I always love gap. This store it's self is a bit smaller than most but I can ways find a good deal…read moreon something. The associates are ways friendly and always hard working

    Old Navy - menscloth - Updated May 2026

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