Wow! In my 64 years, I don't believe I've ever met a more professional and kind person in retail…read more Shirley at the Cedar Hill Children's Palace is truly the epitome of excellence. Thank you so much for your outstanding support and service--qualities that are truly rare in 2025. Extremely impressed customer.

Manager Shirley is amazing!! She has such a warm, genuine and professional personality. I was…read morerunning errands and hadn't received confirmation that my online order was ready for pickup so I contacted the store to check the status. When I mentioned I was in the area, Shirley said I could head over and the order would be ready when I arrived. Not only that, as she confirmed my order, I realized I made a mistake with one of the sizes and she immediately corrected it. I happily made an additional purchase because of her assistance and helpfulness. I'm so thankful I chose this location for my pickup order. Thank you Shirley.

Do not come to this store, you should just order online and have your order delivered to you…read moredirectly. The staff is inexcusably rude. They were telling inappropriate stories, which I will be calling corporate about. they couldn't find my online order and acted like it was my fault they couldn't find it. The never apologized that it wasn't there or that I waited over 30 minutes while they "searched" for it. I watched them be very rude to other customers while I waited. Terrible experience and now I'm leaving without my items that I ordered and paid for - which they couldn't cancel and refund because I have to call corporate.

Really clean and pretty store :) just one older cashier with blonde hair and glasses is pretty…read morerude. Other than that the other employees are super helpful.

Came Sunday because it was my nephew's pre-birthday outing and we stopped just to pick up a few…read moreoutfits for him and my son. I had the BEST customer service of my life and I don't even go shopping in stores anymore, but Jalisa, I believe that's her name. Young black girl that goes to Texas A&M. She gave the best customer service ever. She was so sweet and she was helping everyone they was like. Why are you not all over the store because she gave the most sincere service ever!!! She was absolutely a sweetheart. Please give her kudos because she actually gave exceptional service and represented the store in an amazing way.

Very rude staff. I would not recommend this location. Store is rarely stocked sufficiently and…read morestaff is passive aggressive

Has always been a favorite store of mine and now that I live in TX and have discovered the Cedar…read moreHill location, I can continue to patronize DSW. This location is always clean and has great service.

I LOVE DSW!! I have…read morehad some bad shopping experiences in Cedar Hill so i didnt have high hopes for the customer service here but I was pleasantly surprised. I was greeted upon entry and made my selections quickly. After making my way to the check out line (which was very short) the employee that did the transaction was kind and made small talk, which was nice. The store was clean and in a great area. Thank you!

This is the best dance store in DFW! Mostly due to the unbelievable customer service. Every dancer…read moreis treated like a princess as well. Could not recommend more!

I just love this store! We're always met with such a bubbly personality the moment we walk in the…read moredoor and she always has what we need.

This is one of the better Ross stores that I have visited. Very clean and organized. The workers…read moreare present in the aisles to keep the displays organized and to offer assistance if needed. The lines were short and I was able to find several nice items in my kids' sizes.

An associate informed me to "just bring my receipt " the next da to get my senior discount. When I…read morereturned with the receipt, the manger on duty was brry rude & unprofessional! She rudely told me that she don't know who would say that. I described the associate and showed my receipt, she still refused to acknowledge the employee. She was very rude and walked off while I was talking. Another employee refused to give the managers nam, had no name tag & when she gave her name she said "if you want to believe that's my name". I recently relocated to the area and I've never had this experience at any Ross store!!! TERRIBLE CUSTOMER SERVICE!!

I like the Kohl's Sephora, but it does disappoint me that they don't carry everything. A lot of the…read morebrands I usually shop for, like Huda Beauty, aren't sold at this location. Also, whenever I try to redeem my birthday gift, they always seem to be out of stock, which is frustrating. That said, if you're just shopping for basic Sephora items, it's definitely a win. Most of the standard products are usually in stock, and the store is convenient and close to my house, which is a big plus. Overall, it's good for quick, everyday Sephora shopping just don't expect the full selection.

Working in sales it is only right to present yourself asyou want to be there and help others…read more Kohl's has always had exceptional customer service, that is the reason why I've been a committed shopper for years. Tonight however was the total opposite. Back to school shopping tonight with my son was exciting until it was time to check out. When I arrived at the register not a good evening, hello how are you, how was your shopping experience tonight. Nothing! The only thing I received was a rude ugly attitude associate who clearly did not want to be there. I understand it is closing time and you want to get home, we all have jobs that require 100% effort no matter what time of the day. Cassandra I hope you get the coaching available that is needed to ensure Kohl's customers feel appropriated not like you made my family feel tonight.