Crazy how ALL of the 1 star review echos the same issue: ROBERT D. Is a fraud who takes your money but won't deliver your products and never calls, emails, texts back to remedy the issue! It's absolutely criminal to be out close to $4000 and 2 months later still with NO ETA and his refusal to refund the money after he failed to deliver the products. Not sure how this business is even still in operation. I feel bad for the people who have yet to experience what we have and I know with 100% certainty that those customers will ultimately engaging in unsatisfying results with no recourse whatsoever. We bought 59 boxes of flooring after Robert informed us that they are in stock. We arranged for a rental truck and our handyman to pick up after Robert told us they are available. Our handyman informed us only 4 out of the 59 boxes were the ones we ordered with the rest as wrong! We called Robert right away and he said the warehouse made a mistake and he will call us back. He never did to this day and it'll been over 2 months. I continued to call and text him with absolutely no response and eventually came to his store only to have him be missing. His brother told us that Robert would call us when he returns and guess what, he never did. Then his brother called the supplier and told us to come back on March 15th. Well it's March 15th, 2024 today and guess what! Neither Robert nor my order is here. Once again, we are in the position to WAIT. I demanded for a return of my check which he cashed right away when we gave it to him back in January. He told me to come back next week and I told him that I don't trust that he will give me the money. He just hung up on me. They are criminals! Do NOT waste your money and time here!!! read more

Thank you Robert! You were the best deal in the Bay Area and very helpful to my delivery guys! Excited for the install of the great flooring you provided! Appreciate how quick you turned it all around. Thank you- highly recommend working with Robert @ Old Floors. read more

Buying new floors for our home at Old Floors was such a pleasant process. We received exceptional service and product. We get a lot of compliments on our new floor. If you are looking for a place to buy floors at an reasonable price, and want quality product you need to visit Old Floors. I highly recommend this place. read more

Old Floors - Flooring Near Me - San Jose, California

My husband and I are very happy with our experience purchasing waterproof laminate floors with Roberto! We found this place through our contractor's recommendations who we hired to redo our kitchen and living room floors. We were so happy! Before that, we found a different floor store online and went there for a few times, but each time we were not able to find the right color, or quality, or price. It was absolutely opposite with Roberto! We met him at the store for the first time, and when he looked at the photo of what we wanted to match, he immediately showed us the floor we loved! Roberto was a pleasure to talk to, very friendly and professional. He also introduced us to his twin brother and told us about his business. The laminate floor he showed us was of so much better quality, waterproof, with the thickness of 12 mm. The price was unbeatable. It saved us time and money. When we decided to order, it went very smoothly and fast. We were able to pick up all the materials, including the supplementals, on the next day! There was an easy way to load the floors into the car as shown in the photo. Thank you, Roberto! Definitely recommend this business! read more

Old Floors - Loading our laminate floors order into ours car - Flooring Near Me - San Jose, California

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This is a small business run by 2 brothers in San Jose. I got to meet them both when I went into the store because Pete and Roberto are both hands on in their business, however I've been working with Roberto. I'm redoing my house with LVT floors and after shopping around Roberto gave me a thicker tile / higher quality material and even beat the price of my cheapest set of material I was looking at. Seriously, he is a really cool dude. He's willing to work with you to find exactly what you want, show you similar alternatives you might not have seen someplace else, and get it to you at a great price. They're only using high quality materials in their store so none of the cheap imported Chinese stuff. The customer service is great. When they tell you they're going to call you back they definitely make it a point to call you fast. These guys don't waste time. If you're looking for some high quality floors for your house or business don't hesitate to give them a call or stop by the store! You won't be disappointed! read more

Robert helped us getting the flooring material in a very short time and at a very good price! Highly recommended! read more

just nowNEW Rob does not take responsibility for any flooring quality issue, and he took your money and care you nothing. We spent thousands of money close to 10k here, and encountered quality issue which floors we got are different than the sample. Rob will not give you any money back if you want to return. He will tell you no return as invoice said sales are final. Richard is nice sales guy who are good at lies. He will tell you that return with restocking fee but will never tell you sales are final. He will not help you with return. read more

They are all friendly until they get your money. Then the delivery time gets longer and longer, and they won't work with you AT ALL if what you ordered is different from what you expected. read more

The Dorantes brothers gave us an unbeatable price on spc flooring, got it on time and made the process very smooth. Very helpful people, highly recommend! They also have a sense of humor read more

Where to start.... We trying to find a vendor that sold Urban Flooing and that could get us the product in a rush because we had contractors coming to install hard wood flooring throughout the house. We knew exactly what flooring product we wanted and we out to find someone that could get us the product quickly and and a good price. This is where the lies begin. Roberto told us he had a warehouse and he could get us the product in 1 business day. This warehouse turned out to be Urban Floors distribution facility down in SoCal so we could only get the product as fast as they could ship it up here. All is fine and well for the flooring product. All of it came in boxes with Urban Flooring trademarks. As the contractors started installing the floor, they informed us that for the stairs we needed special flooring product called "Stair Nose". Back to Roberto we went and again negotiated a decent price. This time the product came just wrapped in cellophane bundled together, odd since wood on wood contact might cause scratches but I didn't make much of it. We also had to place another order for more wood flooring because our original estimate didn't account for the stair planks as well so back to Roberto we went to place another order will some additional items: Reducers (wood pieces transitioning the wood flooring to tile). All the stuff we were ordering was Urban Flooring product since we needed everything to match. Reducers came but in different lengths and wrapped in cellophane. Odd? Why would Urban Floor sell different length pieces for the reducers and why does it have a strong stain smell. The stair nose also had a strong stain smell. None of the product that came in Urban Floor boxes had a stain smell what so ever. Our contractor took the reducers and tried to install them but from the shape and design, it didn't work. Roberto took back all the pieces and tried to fix them...Weird, why wouldn't he just get Urban Floor to just send out a new batch? The reducers came back cut and trimmed but still didn't work and we went to the store to return them no problem but now I'm concerned with what I have. I'm pretty confident the floor product is genuine but the stair nose, I'm not so confident anymore. As we were there returning the product I noticed our invoice had the correct model number recorded for the flooring product but the stair nose and reducers did not. (Urban Floor sells all that stuff and have model numbers for all parts.) A month passes, and I start to notice nicks and marks on the stair nose. I try my best to patch them up with touch up stain but it doesn't work. We had a mattress delivered and after the delivery guys left, I noticed big pieces of stain missing from the stair nose. Upon further inspections and cleaning, I was able to easily remove the stain from the stair nose. I'm not expect but staining to be means that it penetrates the wood unlike paint which just is a coating on top. The stain felt like it was paint and it also was missing a crucial piece, VARNISH to protect the stain from ordinary wear and tear. We go to Roberto's store to complain and he has some "STAIN GUY" come take a look at the stair nose at our house. From the conversation I had with him he says he can fix it by re-staining the stair nose and will put a protective coat on it as well. Scheduled fix was to be a week later. On the agreed date, no one shows up and no call. Mind you I'm taking time off from work for them to come on the weekday to come fix this. We reschedule and again the same thing...no show. Getting a little annoyed and pissed we re-schedule one more time. Again no show so this time I give Roberto a call and he says, "I don't know when he will be there, he's not picking up his phone". He also says to me that when the guy came to examine the damage, he told Roberto that it was probably due to the installer not being careful and that's why there is damage. 1. I get blown off with no legit reason as to no show. 2. I finally get a hold of someone (Roberto) and now he says that it's not his fault. 3. He informs me that any fix will be a charge because its not his fault. Lets back up a second here, first off I ordered Urban Floor product through and through. I didn't even complain about that, I just wanted a fixed for the stain on the stair nose. Now he says he's going to charge me to fix fake product that he sold me. Okay....fine, I told him he can have is fake product back and he can give me Urban Floor product since he doesn't want to fix the problem. His response and I quote (mind you everything is installed already), "You need to give me back all my stair nose and I'm going to charge you full price for the Urban Floor product!" Wow, people save yourself time, headache and MONEY. It is not worth taking a risk here despite what the other reviews say. I've filed a Better Business Bureau report just to have something on file. Check out the pictures. read more

The Dorantes brothers are simply amazing! They are kind, informative, and FAST! They spent time and listened to what we needed, educated us, and then helped us find the product we wanted with a price we could actually afford! We've been to many flooring stores, and I would recommend this place over any other place! read more

Great consultation on which product to choose from with timed delivery of the product. Product quality comes out to be very nice and as expected. Definitely recommend for anyone looking for a hardwood flooring. read more

I had a wonderful experience working with Robert. Dropped by on the recommendation of a friend to purchase hardwood for a replacement project for my home. I placed my order and was told the material would arrive within three business days. To my delight, the material was available the following business day. Robert was a pleasure to work with. His customer care was excellent and made me feel like he cared about my needs more than the bottom line. Would definitely recommend! read more

I had given the team 5 stars. Had to come and edit it because it's incorrect assessment. While the money had not been payed the service was very prompt. However once bills were payed. No one even responds to request to fix problem. The stairs make a terrible sound. Because the planks are too tight. read more

Old Floors - Flooring Near Me - San Jose, California

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I recently built an addition to my house and worked with Old Floors on finding my flooring. They were very diligent and communicative during all the process, even were able to negotiated the best price on my flooring material. Ask for Cody and you will receive extra care and follow up when shopping for flooring. Thanks Old Floors for your great job! read more

Stay away from this store. Not worth the trouble. Once the transaction is over they will ignore you. Will not answer your phone and are very rude STAY AWAY read more

Very good place for all your flooring needs with a great selection across all price points. We interacted with Robert who was helpful, funny and gave us a great deal. The supplier messed up our order but Robert was quick to take corrective action; he ensures the supplier ship the floors quickly to his warehouse and went to the extent of picking up the wrong floors/delivering the correct floors from/to my house. He helped fix it quickly and kept me informed throughout. I recommend Robert highly and I'm going back to them for vinyl floors next month. read more

Old Floors Inc provided phenomenal service, the BEST price, and most importantly- an exceptional job with my laminate floor installation (special thanks to Albertino for putting long hours and getting the project done in time)! Cody, (from Old Floors) is a very good communicator and easy to work with. I really appreciated his commitment and dedication to the job. He made the whole process seamless by helping me pick the perfect material, (they have a huge selection!), coordinating special requests with the installers, and keeping me updated on progress. FInally, another special thanks to Roberto (the owner) for being so accommodating.I am very happy with with the result and would certainly hire them again. Thanks Old Floors Inc.!! read more

I bought hardwood floors from this store. The price was fair compared with other places. BUT, read the following before you make any decision: 1. They told me they can get the hardwood floors the next day. So I scheduled the installation to be 5 days later to allow some time for acclimatization. However, on the day of installation, I was told the floors were still on the way. So they installed the floors without any acclimatization. 2. I ordered both floors and the installation from this store. We agreed on a total price and paid for the floors on the day we purchased them. The owner asked us to pay the rest for the installation when they finish it . The installation was done by the owner's brother. When the installation guy came, he was not satisfied with the price and asked for more. We then realized that they were two separate companies. The guy selling the floors promised us many things, including installing baseboard, dump the old carpet, etc. But his brother was not willing to offer us these unless we pay him more. After calling his brother and some negotiations, he finally agreed to keep the price. We asked him to pick up the baseboards from home depot for us, and tipped him well, because we wanted him to be happy and do a nice job. 3. The floor itself was installed well, so far I can tell. However, they left many unfinished parts. For example, they did not fill the gap between the baseboard and the wall with caulk. They took the doors off and did not put them back. They remove the guides for the closet doors and did not put them back, leaving the doors hanging there. They installed new carpet on the stairs . And today, I found hundreds of nails on the stairs with the sharp points up!! They were along the inside edge of the stairs, so you only notice them when you step deep enough on the stairs. Imagine how much it hurts! I spent an hour and hit all the nails back. There were many of them! If you decide to purchase floors from this store, that's OK. Installation? NO.. read more

Just purchased a new house and came across Old Floors on yelp. I purchased 10k in hardwood with this company. Roberto who is the owner, told me it would be at his store in 3 working days. It ended up arriving in 10 plus working days. Those days make a difference when you have contractors working in the home. He never called to update me It was always me calling. Now my installer is telling me we are short on the hardwood. We counted 72 boxes, the store verified 78 boxes. Since the order was over a month ago I can't argue with the count. I asked Roberto to help me out with the price of 6 more boxes since I am a good customer and because of the customer service issues I had with them. He said that he is sorry and can't help me. Good product, horrible service. I won't refer or come here again read more

This place was a blessing. I was in the market for laminate floors for the place I am renting. The landlord was very picky about what she wanted even though i was footing the bill. I was installing myself and on a VERY tight budget. Roberto was handing out fliers for his business and stopping and talking to him was the smartest thing I have done in a long time. I followed him back to his showroom and I was pleasantly surprised. He had a great selection, he listened to my needs and found me a beautiful inexpensive laminate that met my needs. He even delivered the floors right to my house and even helped me dispose of the nasty old 70s shag carpet that I was replacing even though I was only able to afford to buy material from him and installing myself with the help of friends. I will be going back and when I have a place of my own I will be using Roberto and his guys to make the place beautiful. If you are in the market for floors and in the bay area you have to give these guys a shot. It is a family business and Roberto is a man of his word and I look forward to giving him more business in the future. read more

I had a wonderful experience working with Robert. Robert gives me an amazing price( Nobody can beat his price in the Bay Area), fast delivery, and best products. Robert was a pleasure to work with. His customer care was excellent and made me feel like he cared about my needs more than the bottom line. He drives 40 miles "HIMSELF" to get the product I ordered on time since the distributor missed their promises. Would definitely recommend! read more

These two brothers are fantastic! Not only are they good, trustworthy guys, they are helpful and knowledgeable. Highly recommend them. They made the process do choosing new flooring so easy! read more

Absolutely in love with my hard wood floors. My family and I just moved into a new home that had existing hard wood floors on the first floor. But there was carpeting on the second floor that I wanted to be changed to hardwood. I shopped around and between three different quotes I received, Old Floors was the least expensive!!!!!! Despite the competitive price, the level of professionalism and quality of work was excellent!!!!!! Robert and Pete were so helpful and responsive throughout the whole process, from choosing the wood, to the design plan, to the completion of the job and adding the finishing touches. Carlos completed the job and it came out beautiful and was done quicker than I had expected. For 17 stairs and about 1,200 ft square second floor, the job was completed in 4 days. There were some finishing touches that I had asked for at the end and Robert sent someone in right away to address it and at no charge. They are an absolutely amazing team at Old Floors. They do beautiful work and charge way below what they deserve. read more

My wife and I couldn't be happier with the new floor! The owner, Robert, blew away the competitor pricing and was a pleasure to work with. He and his staff kept us informed on the status of our order every step of the way and never misled us or fed us with any BS. Very refreshing after encountering several other vendors that were not so competent. If you're looking for the best price and great customer service from a small business, I'd definitely recommend this place. Note: We installed the floor ourselves, so I can't comment on Robert's recommended installers. But gauging Robert's character and customer service, I'm willing to bet his recommend installer is just as competent. read more

Please DO NOT work with Old Floors Inc. We have had a very bad experience so far. I wish I could give zero rating for Old Floors. They are smooth talkers but money sharks. We have worked with several stores but we have never come across any store that has such a lousy level of customer service or policy. We canceled our laminate floor order within 1 business day even before the product got delivered to their store. Instead, they cashed our check of $5,223.44 within 2 business days; that was after we requested cancellation of order so that we will not get our money back easily back. More background: Sat, Nov 18, 2017: We placed an order for laminate floors (Longust Legante Brand) from Old Floors. We paid by check immediately. Sales manager was Cody. Sunday Nov 19, 2017: Just a day later on Sunday night, after checking the laminate floor on the vendor website, we realized that the flooring sample provided by the store is not a true representation. We decided to cancel this order and I texted immediately on Nov 19 night itself to Cody that order needs to be canceled. The Sales person said that for order cancellation, we would need to pay Restocking Fee of 25%. Monday Nov 20, 2017: In the morning, the Sales person said he's working with his Store Owner to resolve this matter so that we can get 75% of our cash back for the laminate floor. He said the process is complicated for returns and he will get back to us. We spoke briefly with Robert, and he kept repeating "No Returns, No Refund" policy without really understanding that Old Floors is at fault. He said he can't help. Tuesday Nov 21, 2017: In the morning, the Cody informed us that all sales are final and there are no returns. He said that this statement is also mentioned in the receipt and that the Store Owner doesn't want to refund 75% of the money for laminate floor. I reminded Cody that the material is not yet delivered, not picked up or used and therefore, the "no returns" policy does not apply and they should help us cancel this order. We asked for cancellation within 1 business day. Plus, there is no statement on the receipt saying that we cannot cancel the order before delivery. I tried to reason with Cody saying that we will give 25% of the total amount for restocking and they should return 75% of the amount to us. But they are not willing to do that, and they have already got the money through our check. We asked if we can talk with the Owner but that request was denied. We asked for a "Pergo" brand of flooring that we could buy from them using the store credit, but they said they don't carry that brand. They offered us store credit for 75% of the amount paid for laminate floor. Dealing for such a small issue with Old Floors itself has taken so much time and effort and therefore, we didn't accept the store credit. read more

I needed to make a repair on the laminate flooring and the panels needed to be ordered. There was a delay in getting them on time but Zenaida made sure it arrived and kept me updated every step of the way. Great customer service read more

I found the Old Floors company based on a Craigslist ad. I was looking for laminate flooring material for my rental property. Upon meeting Roberto he provided me with a lot of information about different types of products and brands. He also committed to giving me a great price. After doing some shopping around I found that his prices were the best for the products I was looking for. The only hitch in the entire process was that the material was not ready for pickup by my contractor on the scheduled date. Roberto apologized for this mix up and ensured that the material would be there on the next business day and it was. I would recommend Old Floors to anyone looking for competitive pricing and knowledgeable sales staff on flooring material. read more

Robert give us the fast delivery, amazing price and best products. Old floors have provide every brand and product you could think about, if they don't have it, they will order sample for you and give you nice price. Overall, they are more like friends to customer, I would definitely recommend them. read more

Stay away. I bought floors from them in April 2018. I bought the Everbright brand flooring from them. Once you have finished the purchase these guys don't care. Roberto has been helping me with my older and he is the most money minded businessman. Once the transaction is over they just don't care. A few weeks ago I called them to order a matching trim( wood to tile transition) he took my credit card details, charged me for it and never returned any call to inform that the material was out of stock. He has not placed the order for me and not even returned the refund for non order. read more

If you are searching for quality service , Highest quality materials and Best prices Available in Bay area , this is the place to go, I have searched most of the famous places in Bay Area and found Highest quality products and the best prices here at Old Floors, Robert is a true honest salesperson that helps you with providing many samples and consulting and at the end gives you an unbelievable deal, I did not search around after finding this place and purchased my Project's hardwood (very high quality) with an unbelievable price here , talk to Robert at Old Floor and he can make you and unbelievable deal... read more

Great prices and awesome craftsmanship by the installers. A nice selection of various types of hardwood and laminate. I went with engineered hardwood. I was indecisive but Robert and his team helped me narrow down the right floors for me and my home. The team was careful with my furniture and were very respectful to my home. These guys are pros! Every step of the process went smoothly - From selecting and ordering the floors to installation and cleanup. They even custom fabricated stair treads rather than using the engineered wood I purchased. This is offered at other shops but I didn't know it was an option. I'm glad they suggested it. It's safer, a cleaner look and matches the wood I purchased...The team did such beautiful work. I shopped around at many different places and not only found the prices to be very competitive, but the superior customer service, industry knowledge and the partnership I received is something I couldn't and never compromise on. This is my first raving review. Robert and his team truly deserve it. Thanks guys! read more

Robert is very knowledgeable and helpful. The other person I interacted there was also very nice. They helped me match my floors, and gave a very good price (15% cheaper than others I found). He made sure I remembered to buy underlayment as well for the laminate floor and saved me another trip there ;) Great experience. Highly recommend. Thank you Robert/old floors. read more

Very nice owners! Professional, patient, and experienced. They gave me a great discount. Will be coming back in the future!

I had to put in all new wood flooring for my home and had called numerous places for quotes on the specific floor that I wanted. Old Floors gave the best price by far and the customer service was fantastic. Cody was super responsive from beginning to end and followed up frequently regarding the status of my flooring materials. Would definitely use them again if we have future flooring needs. read more

Recently remodeled our house with beautiful hardwood floors from Old Floors. Floor quality super good and price is also super good. Cody was extremely helpful in the process who helped us arrange the floor pickup, measure the size and load the floors carefully to our truck. We missed one T-molding when we place the order and found out we need one at the last couple of days in our remodeling contract. Cody magically helped us get one in their super tight schedule and we can just finish in time! Highly recommend this place for any floor needed, you get good quality floors with reasonable price and you also get peace of mind with the customer service. read more

If you're looking for high quality flooring plus exceptional customer service, then Old Floors is your place! My wife and I recently purchased laminate flooring, along with underlayment, and baseboards and our experience could not have been better. Of particular mention, Cody was right there with us through the selection process,order placement, delivery schedule, and any pointers I needed as I installed the flooring myself. Cody went out of his way to update me daily with the status of our order, delivery date and time, loading into my car, and all around provided outstanding customer support. With the floors now installed and looking great, we are so thrilled to have gone with Old Floors (vs Home Depot or Lowe's) because of the great $$ deal we got and the customer service by Cody, and Robert! Thanks guys! read more

Old Floors - Flooring Near Me - San Jose, California

I highly recommend this place, The owner Robert will go out of his way to get the floor that you want. His prices are excellent and customet service are at its best. read more

I ordered all my flooring for our new construction house from Robert. This included about 1500 sq of solid Maple 5" hardwood, about 400 sq ft of laminate and 2000 sq ft of carpet. I did spend a lot of time looking at most places for the color of hardwood floors and Robert managed to get the one that matched what we had in mind and that contrasted with our cabinets. All material arrived on time and it was installed when we wanted it in the time frame that was expected. They gave a very good deal on the installation too. I have received good service - when I have gone back to order more stuff that I hadn't planned on for my stairs.. All in all very good customer service and unbeatable prices. read more

Cody the man came through on price with out a sweat!!! Robert a honest working man.saved me a trip and delivred for free.was small order..there price is on point..will buy again.. read more