I hate leaving a one star review when we had a good first experience with them, but I'm beyond frustrated with what's going on with our latest experience. One of my kids had four cavities that needed to be taken care of. I signed two estimates - one for the 'best case' scenario of one crown and three fillings, and one for 'worst case' scenario of four crowns. She made it very clear it was either/or.
We scheduled the appointment, and my husband took her to her procedure. He was told that if anything came up or they needed to do anything additional, they would come out and let him know. He didn't hear from the dentist at all during the procedure. At the end of the procedure, all he was told was that it went well and they needed to do less than they originally planned. When I came home to see her, she had 8 crowns in her mouth with absolutely no explanation from anybody. I was sent a text with my balance - double what I had signed as an estimate . I asked them for an itemized bill on June 3. I also called and requested any documentation my husband signed while at the appointment. They took my email, and by June 4, I asked again and they told me they were getting information from their billers. They asked me if it would be okay if we waited until insurance made a payment on the appointment to deliver the information. I told them, no, that I wanted copies of the two estimates I signed, the docs my husband signed, and her notes and X-rays from her previous appointment and this one now. I never received a response. On June 9, I messaged again to follow up. On June 10, they told me they sent the information to the office manager who "should be contacting you soon." As of evening on June 11, I still haven't heard anything.
I'm really upset that it came to a bad Google review but beside driving up to make a racket, which is my next step, I don't know what else to do about getting our records. read more
