I used Olark very happily for a time, then they suddenly dropped screen sharing. They said they were re-writing it. So I waited. And waited. And waited. It's been a very long time now, and they can't even give me a projected date for screen sharing.
And, by the way, when they dropped screen sharing, they did not reduce subscription rates. I'm paying the same for less product.
I'm just about done with them. read more