Typical San Francisco…read more "Headquartered" in California but 99.9% of staff is offshored. I have been emailing with them about a *simple* customer service issue for six days. The same person has never responded to me twice. I finally said I needed a phone call because nothing was getting resolved. They assured me they would call me at 0900 yesterday. Today I get yet another email. "So sorry I wasn't able to call, I was busy with another customer." I am a customer. A customer with 11 seats. As soon as this project is complete, I will no longer be a customer. I will switch to PandaDoc, who actually cares about their employees AND their customers.

Worst customer support I have ever experienced. If you ever need help good luck, as they are…read moreimpossible to get on the phone, and the AI bot you can message with is completely useless. Someone at the company has their head up their ass and is unfortunately going to cause customers/users to flee to other platforms. The customer service for us paying users is virtually NONEXISTENT, and this is unfortunate because I like the Docusign system, but I am going to have to change to another platform unfortunately due to how INSANELY bad their customer support is. Even small issues turn into big problems because you can't simply get any help. Whoever told you going completely digital with your customer service was a good ideal needs to be fired. This is probably the worst customer service I have ever experienced for a professional platform of this level. You guys didn't just drop the ball, you completely screwed your customers....... You guys need to fix this....otherwise DotLoop here we come..AKA a national Brokerage that operates in 48 states

Great employer! Great building. Great snacks. I'm not sure why people give bad reviews to corp…read morebuildings on Yelp. All the stars.

Always have a good time when I'm here, mostly because of the people I'm with though…read more Still a very startup-y laid back feeling. And they let you drink after hours and hang out :)

I had Echo create an interactive website for me. They were extremely helpful and explained…read moreeverything that they would do in depth to me. Not only this but the website they created was built exactly to the specifications I wanted and I'm very excited to put this website on the web once I have time to get hosting. I highly recommend Echo for anyones web dev needs.

From the owner: We Build Remote Software Development Teams for Silicon Valley Tech Startups that Echo Western IT…read moreCulture.

Repeat customer. This is my go to place for paint and body work. Always fast and friendly service…read moreand estimates that are right on the money. It's handy also that they are just a few blocks from my shop. I just pull up in front get a est and away I go. They worked with my Insurance and my Scooter was back better than New. I really appreciate the job the did detailing my Vespa.

Had an excellent experience last fall at this shop. I've been using Mac computers since 1985 (!)…read morebut never had a problem I couldn't deal with myself, but this time was different -- some very baffling issue with the way memory was operating. Not a simple problem to diagnose, no matter how many Reddit posts I read! Took it to this shop, and the problem was solved in about 2 days, and the price was extremely reasonable. My experience exceeded expectations in every way!

LI recently had an excellent experience with San Francisco Bay Computer Services. My daughter's…read moreMacBook Air (15-inch, M2, 2023) had a cracked screen and water damage. The screen had lines and would black out, making the laptop unusable. When I took it to the Apple Store, I was quoted $1,100 just to send it in for diagnosis, or $1,400 for a new laptop. I contacted two other repair shops, but they didn't handle Macs or water damage. Thankfully, I found San Francisco Bay Computer Services. They quoted me $467 for the repair, which included a screen with the Apple logo. I paid a 50% deposit, and they ordered the part, which arrived in just one day. I dropped off the laptop in the morning and picked it up the same day--fully repaired and working perfectly! They also provided a 30-day warranty on labor and assured me the parts have a manufacturer warranty. To top it off, I received a 20% discount on labor for my next visit (not that I hope to need it anytime soon!). Ed was responsive on the phone and texted me when laptop was ready for pickup. Their professionalism, efficiency, and fair pricing make them stand out. I highly recommend this business to anyone in need of computer repairs, especially for Macs!