I hired Michael and Sandra to do my granite because they seemed very professional and trust worthy. That is about the positive of my experience. After a month went by I asked when they are actually going to do my install? They gave me installers (Edgar) phone number. I give him a call and set an appointment with him on 2:00 PM a couple days later to measure. I take off work early to meet him and 2:30 I call him to ask where he is? He tells me with no apology he is getting lunch and will get there when he can. 4:30 comes and I call him again, he tells me once again he is going to get some lunch and will get there when he can. I tell him good luck with that. He catches me on my way out the door and I say "if I told my paying customers what you told me after you set the time I would not have any business with them" and left. I ask Michael to get me a different installer. He tells me about Marco and says he has 16 years experience and is very nice. He comes over to measure and about a week later he starts his install. He tells me that he needed to come back the next day to finish for only a couple hours. When I get home I was shocked at how much was not finished and missing one sink and all the faucets. I asked Michael and Sandra to come look at my install and they come and take pics of all the unfinished granite. I asked them why he would leave without finishing and they tell me it was their fault because they had to send him on a more important job than mine! They also tell me my sinks and faucets were at the original installers which made no sense why I had 3 of my sinks already. I asked who was going to install them since they gave me the impression that was part of the deal. They gave me a number to a plumber to call for that at an extra cost. They text me the next day and ask me to be at my home when installer is there so I can tell him what to do, I then say what sense does it make for someone with no experience telling a 16 year experienced guy what to do!? I talk to plumber and he tells me an amount of expected bill with possibility of more, I ask him for a break down after we set a time for him to show up and he never answers me back. I received an email bill for the install while Marco was working and it seemed too high. I asked Michael what was the cost of my fireplace since I agreed to that after my first estimate from them. He tells me one thing and I ask Marco while he was here and tells me something way different! I tell them how unhappy I was with my experience thinking they would make it up with some kind of discount but find out they were only trying to overcharge me when it was all said and done. Only thing they were concerned with was getting money without giving any apology. Don't let them fool you! read more
